Jetjay

Q: email not working after yosemite install

One of my 3 email accounts will not work after Yosemite install. All 3 accounts work on iPhone 5 and iPad air with iOS 8. Initially I loaded Yosemite over Mountain Lion. I then had a really slow response for everything so did a clean install from USB stick. Still no 3rd email account working so did clean install again but only 2 emails work. (I still have really slow responses despite installing 16Gb Memory after the initial update. It takes just over 50 seconds to reach the desktop from the hard drive starting up, but this post is to sort out the emai). I know it's a Yosemite problem because my iOS devices can send and receive from that account and the MacBook Pro could use that email account before the install.

MacBook Pro, OS X Yosemite (10.10.3)

Posted on May 27, 2015 12:06 PM

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Q: email not working after yosemite install

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  • by Linc Davis,Helpful

    Linc Davis Linc Davis May 27, 2015 1:42 PM in response to Jetjay
    Level 10 (208,000 points)
    Applications
    May 27, 2015 1:42 PM in response to Jetjay
  • by Jetjay,

    Jetjay Jetjay May 27, 2015 3:18 PM in response to Linc Davis
    Level 1 (4 points)
    iPad
    May 27, 2015 3:18 PM in response to Linc Davis

    Thank you, I have been through all that.

    The problem is it keeps asking for the password. I KNOW I am using the correct email address and password. I can confirm this by checking my email with Mail2Web and also the fact that the account details work in iOS 8 on my iPhone and iPad, both devices can send and receive from the email that is failing on the MacBook.

  • by Jetjay,

    Jetjay Jetjay May 27, 2015 3:31 PM in response to Linc Davis
    Level 1 (4 points)
    iPad
    May 27, 2015 3:31 PM in response to Linc Davis

    I accidentally clicked on helpful, the answer from Linc has not helped my problem

  • by Linc Davis,

    Linc Davis Linc Davis May 27, 2015 5:11 PM in response to Jetjay
    Level 10 (208,000 points)
    Applications
    May 27, 2015 5:11 PM in response to Jetjay

    From the Mail menu bar, select

              Window Connection Doctor

    Click the Show Detail button. A drawer opens. Click Check Again and post the text that appears.

    Anonymize any private information before posting. That means names, email addresses, contents of messages, and anything else that you don't want to make public.

  • by Jetjay,

    Jetjay Jetjay Oct 19, 2015 2:50 AM in response to Jetjay
    Level 1 (4 points)
    iPad
    Oct 19, 2015 2:50 AM in response to Jetjay

    I never resolved this problem despite being talked through by Apple for hours.

    Been trying lots of times to add the missing Mail Account through System Preferences, still not able to get it.

    I recently got a newer MacBookPro and had exactly the same problem, one email account missing,( I think it's a POP Account where the 2 that were okay were IMAP accounts).

    Upgraded to El Capitan the same evening I bought the Laptop), same problem - only 2 Mail Accounts there. Kept trying, no joy.

     

    Tried a different approach - opened the Mail app, went into the 'Mail' menu then clicked on 'Adding Account' - finally the account was there!!!!!!!!

    I don't have the Mailboxes I set up originally, but at least I have made some progress and thought I should pass it on.

     

    Basically if you have lost a Mail Account and are using System Preferences to get it back, give that up and try Adding the Account while in the Mail app.

     

  • by Eric Root,

    Eric Root Eric Root Oct 19, 2015 2:22 PM in response to Jetjay
    Level 9 (72,571 points)
    iTunes
    Oct 19, 2015 2:22 PM in response to Jetjay

    Try re-indexing the mailboxes. This can take awhile if you have a lot of mail.

     

    Reindex messages