HT201407: If you can't activate your iPhone

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adamlinkkk
Level 1 (1 points)

Q: iCloud activation Password

my friend gave me his old iphone 4 but he frogot the icloud password and now we are stuck at the activate Iphone screen and cant go any further, Please Help me with this problem.

iPhone 4, iOS 7.1.2

Posted on May 27, 2015 1:50 PM

by gail from maine,Apple recommended
gail from maine gail from maine
Level 7 (26,134 points)
iCloud
A:

Only your friend can help you with this problem since it was he that put the Activation Lock on the device. If he doesn't remember the iCloud password, he can go to Apple - My Apple ID, sign in with the Apple/iCloud ID and reset the password. If he doesn't remember the answers to the Security Questions to do the reset, he can contact Apple Support to have them reset:

 

ACCOUNT SECURITY CONTACT

 

Best of luck,

 

GB

Posted on May 27, 2015 1:52 PM

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