nbrun

Q: Disappearing Credit Card

After setting up and successfully using Apple Pay once, my credit card disappeared from Passbook the next time I tried to use it.  What's up with that?

iMac (27-inch Late 2009), Mac OS X (10.7.4)

Posted on May 26, 2015 5:40 AM

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Q: Disappearing Credit Card

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  • Helpful answers

  • by sberman,

    sberman sberman May 26, 2015 3:21 PM in response to nbrun
    Level 8 (40,195 points)
    May 26, 2015 3:21 PM in response to nbrun

    You have told us nothing about possible activities you might have done between having the card appear and not appear.

     

    For example, a restore of your device might cause the card to disappear.

     

    Why worry about it?  Can you simply add the card to Apple Pay again?

  • by Baumer,

    Baumer Baumer May 27, 2015 10:47 PM in response to nbrun
    Level 1 (100 points)
    May 27, 2015 10:47 PM in response to nbrun

    Did you disable your passcode or sign out of iCloud?  Both of those cause your Apple Pay cards to be deleted.

  • by nbrun,

    nbrun nbrun May 28, 2015 4:52 AM in response to Baumer
    Level 1 (0 points)
    May 28, 2015 4:52 AM in response to Baumer

    Thank you.  I don't recall signing out of of iCloud but it is good to know this. I did reload the card (a debit card) into Passbook and I was told I had to call the bank and verify it again. Is that normal since I had already done that previously? And the problem seems more complicated. When I used Apple Pay (at Whole Foods) I got a receipt, the charge showed  in Passbook and it appeared all was well.   But no sign of that charge has ever shown up in my debit account. 

  • by AC34,

    AC34 AC34 May 29, 2015 8:16 PM in response to Baumer
    Level 1 (0 points)
    May 29, 2015 8:16 PM in response to Baumer

    That was helpful because I experienced the same thing. However, I often turn off my passcode when I am going to be home for extended times (I work from home). So every time I disable the passcode, I'm going to have to reinstall my credit card on Apple Pay? That's not very convenient. Do you know of a work-around?

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 29, 2015 8:22 PM in response to AC34
    Level 9 (58,896 points)
    iPhone
    May 29, 2015 8:22 PM in response to AC34

    The only workaround is to keep the passcode on your device. The reason it disables like that is because you have disabled the security on your device. Is does that to protect you. An active passcode on the iOS device is required for Apple Pay.

  • by AC34,

    AC34 AC34 May 29, 2015 8:24 PM in response to ChrisJ4203
    Level 1 (0 points)
    May 29, 2015 8:24 PM in response to ChrisJ4203

    OK. The last line of your response makes it clearer for me. I understand the security need, but I guess I didn't realize that the two were linked in that way. Thanks for your help.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 29, 2015 8:30 PM in response to AC34
    Level 9 (58,896 points)
    iPhone
    May 29, 2015 8:30 PM in response to AC34

    This link is for setting up Apple Pay, and as you can see in the beginning that Touch ID or passcode is needed for setup. Set up and use Apple Pay on your iPhone or iPad - Apple Support  I understand the desire to remove the passcode at home, but I find that with my device and Touch ID set up, I can get into the iPhone just as quickly, if not quicker than swiping the screen. Tapping on the home button with a registered finger can open the phone very easily, and no matter what I'm doing, I know it is protected by the passcode.

     

    And, you are very welcome. Enjoy your device.

  • by nancyPrice,

    nancyPrice nancyPrice May 30, 2015 12:08 AM in response to nbrun
    Level 1 (4 points)
    May 30, 2015 12:08 AM in response to nbrun

    i don't want to repeatedly call the bank to verify my cards once a card is verified.  Is there another way? ( I didn't do anything with my passcode the cards just disappeared from my watch but still on my phone.)