G.Lenn

Q: Photos for Mac, stuck on "updating" trying to upload to iCloud Photos Library

Hardware

  • Late 2013 MacBook Pro Retina
  • 2.6 GHz Intel Core i5
  • 8GB RAM
  • Intel Iris Graphics

 

Software

  • Yosemite 10.10.3
  • Photos (latest release that is on Mac Appstore as of 2015-04-10)

 

Problem

Uploading status of Photos to iCloud Photo Library seems to be stuck at "Updating".  No change of progress bar despite hooking up my Mac through wired ethernet for 24 hours.

 

I've tried turning off Photos in iCloud settings and then turning them back on.  Restting, shutting down, all that stuff.  No photos are populating on my iCloud Photo Library from my Mac as far as I can tell.  Not even 1.

 

My Upgrade Process

  • Downloaded Photos Update
  • OPTION + CMD opened Photos app
  • Selected my iPhoto Library on an external USB 3.0 drive
  • Photos started converting the library

 

Photos library finished converting

  • I then tried to enable iCloud Photos Library, but it advised that only the System Photos Library can be used with iCloud.
  • I then changed my System Photos Library to the one on my harddrive.
  • I now am able to successfully enable iCloud Photos Library on the Photos App.

 

Again the problem I am having is that the uploading status seems to be forever stuck at "Updating" in the Photos App.

Anyone with similar problems?  Anyone found a fix / work around?

 

 

Supporting Screenshots

 

iCloud Settings in Photos App

Screen Shot 2015-04-10 at 11.13.19 AM.png

iCloud Settings in System Preferences

Screen Shot 2015-04-10 at 11.31.30 AM.pngScreen Shot 2015-04-10 at 11.32.01 AM.png

 

System Prefs > iCloud > Options Pane

Posted on Apr 10, 2015 8:39 AM

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Q: Photos for Mac, stuck on "updating" trying to upload to iCloud Photos Library

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  • by Bruce Kieffer,

    Bruce Kieffer Bruce Kieffer May 17, 2015 10:54 AM in response to Bruce Kieffer
    Level 2 (183 points)
    Mac OS X
    May 17, 2015 10:54 AM in response to Bruce Kieffer

    Photos is working fine for me now. One thing to be aware of is that the total number of items updating will include deleted items. The mistake I made was to clean up and reduce my Photos Library by deleting photos. A better option would have been to create a new library and just import the photos I wanted into that library. Taking what I learned when I did my Photos Library, I then cleaned up my wife's photos on all of her devices, and turned on iCloud Photo Library on all of them. I went smooth and fast. She has 2500 photos and 2 videos. FYI... videos take up a lot of disk space, and they take a long time to upload.

  • by caitliwb,

    caitliwb caitliwb May 18, 2015 12:19 AM in response to G.Lenn
    Level 1 (0 points)
    May 18, 2015 12:19 AM in response to G.Lenn

    When I finished the update for "Photos" my entire iPhoto library was deleted. I had thousands of pictures that are lost due to the update. Does anyone know how to recover them?

  • by Bruce Kieffer,

    Bruce Kieffer Bruce Kieffer May 18, 2015 2:05 AM in response to caitliwb
    Level 2 (183 points)
    Mac OS X
    May 18, 2015 2:05 AM in response to caitliwb

    Time Machine backup.

  • by Csound1,

    Csound1 Csound1 May 18, 2015 5:39 AM in response to caitliwb
    Level 9 (51,382 points)
    Desktops
    May 18, 2015 5:39 AM in response to caitliwb

    Your iPhoto library is where it was, in your pictures folder. iPhoto itself is in your applications folder, as it always was. You have lost nothing, take a look yourself.

  • by gmc74,

    gmc74 gmc74 May 26, 2015 6:11 PM in response to Liverpool Webmaster
    Level 1 (5 points)
    May 26, 2015 6:11 PM in response to Liverpool Webmaster

    This Photos issue is crazy.  I have 3 Macs, a Mac Pro, MacBookPro retina, and MacBookAir.  I have about 71,000 photos in my library and have it set to sync all of the originals to the MacPro and to optimize storage on my MBP and MBA.   I have logged in with the same iCloud account on all three machines

     

    The MacPro and MBA have no issues, they have all 71,000 photos/videos and they show "Updated Just Now" under the totals on the Photos tab when I open it up.

     

    The MBPr shows all the photos, but always shows "Updating".  If I add photos to another machine/device, I have to kill Photos to get it to show the pics.

     

    The really odd issue is if you click "Shared" at the top, it takes about a minute or two showing that it is connecting to the library, then it says something and "Start Sharing" even though I have several folders shared.  On the other machines, you click "Shared" and they show the shared files within 2-3 seconds (max). 

     

    I am repairing the database (Option+CMD when I opened Photos) while I type this, it is just about done...  it has been on "99% Completed" for a while... if it makes a difference, I will post it...

  • by gmc74,

    gmc74 gmc74 May 26, 2015 6:22 PM in response to gmc74
    Level 1 (5 points)
    May 26, 2015 6:22 PM in response to gmc74

    No change after the repair, still "Updating" and it still won't show shared pics...

  • by LarryHN,

    LarryHN LarryHN May 26, 2015 8:15 PM in response to gmc74
    Level 10 (85,648 points)
    Photos for Mac
    May 26, 2015 8:15 PM in response to gmc74

    The MacPro and MBA have no issues, they have all 71,000 photos/videos and they show "Updated Just Now" under the totals on the Photos tab when I open it up.

     

    The MBPr shows all the photos, but always shows "Updating".  If I add photos to another machine/device, I have to kill Photos to get it to show the pics.

    71,000 images to be processed and make sure the original is on the machine - no wonder it is always updating - you just have to quit messing with it and give it time to finish - which will be a long time and that is only an  estimate

     

     

    Given that two system with optimized libraries are fine I believe you just need patience for the "master" library with all of the 71,000 orginials

     

    LN

  • by LarryHN,

    LarryHN LarryHN May 26, 2015 8:16 PM in response to gmc74
    Level 10 (85,648 points)
    Photos for Mac
    May 26, 2015 8:16 PM in response to gmc74

    gmc74 wrote:

     

    No change after the repair, still "Updating" and it still won't show shared pics...

    Shared pictures do not download until the initial upload is complete - give it time

     

    LN

  • by Bruce Kieffer,

    Bruce Kieffer Bruce Kieffer May 27, 2015 4:21 AM in response to LarryHN
    Level 2 (183 points)
    Mac OS X
    May 27, 2015 4:21 AM in response to LarryHN

    71,000 is a lot of images. It took days for my iCloud Photo Library to upload, and I had 5,000 images. Mine is working, and it's great. The long upload time is due to a combination of things, but I feel it's mostly because of slow internet speeds, and then due to overloaded servers on Apple's side, I'm speculating here. I have been suggesting to people who want to turn on iCloud Photo Library to do so with a fresh library and a few photos, get that working, and then add photos and organize over a period of time. It's much less frustrating that way since you see it start and complete a task rather than you wondering if it's working since it takes days and days.

  • by gmc74,

    gmc74 gmc74 May 27, 2015 10:34 AM in response to LarryHN
    Level 1 (5 points)
    May 27, 2015 10:34 AM in response to LarryHN

    The MacPro has all the pictures

     

    The MBA is optimized and shows all (it took a day or two to sync everything)

     

    The MBPr is optimized, still shows "Updating" but nothing is happening.  It has been several weeks.  I have even gone through the process of removing the iCloud integration on this machine, deleting the library and starting over (3 weeks ago), still nothing.

     

    This isn't an issue with it not catching up, the MBA and MBPr are configured the exact same way, but the MBPr is stuck at "Updating"

  • by gmc74,

    gmc74 gmc74 May 27, 2015 10:35 AM in response to LarryHN
    Level 1 (5 points)
    May 27, 2015 10:35 AM in response to LarryHN

    It isn't a time issue, it is an issue with the software.  I am several weeks into this, if it was a timing issue, the MBA would have the same problem as the MBPr

  • by gmc74,

    gmc74 gmc74 May 27, 2015 10:40 AM in response to Bruce Kieffer
    Level 1 (5 points)
    May 27, 2015 10:40 AM in response to Bruce Kieffer

    The 71,000 images/videos equate to a database that is 287 GB.  I have a 150Mbps/50Mbps connection, so it did take a few days to get everything up to the cloud and back down again.  That being said, this was weeks ago. 

     

     

     

    I won't begin to guess where the issue lies, but I would venture to say it has something to do with knowing when the cloud and local databases are in sync.  That is not as simple as it seems, and I think there are a few bugs that need to be worked out.

  • by ONEWORLDMAC,

    ONEWORLDMAC ONEWORLDMAC May 28, 2015 11:31 AM in response to G.Lenn
    Level 1 (0 points)
    May 28, 2015 11:31 AM in response to G.Lenn

    THIS WORKED FOR ME! :

    1. Create a new library

    created a fresh new blank photos library and designated it my system library

    http://osxdaily.com/2015/04/13/make-new-photo-library-photos-mac-os-x/


    2.  Designate that new library as the system library  

    Designate a System Photo Library in Photos - Apple Support

    SEE LINKS FOR DETAILS ON HOW-TO

     

    I have 140,000 photos and it works!!!!

    It was driving me crazy for several days and nights.

     

    I did the 2 steps above and its flowing now like it should.

    Good Luck!!!  Michael

     

     

    BTW   My original upload to the iCloud  from MACBOOK PRO Retina too a full month.  30 days.

    Then each of my iPads/iphones too 5 days to download.

     

     

  • by mallchin,

    mallchin mallchin May 31, 2015 10:40 AM in response to G.Lenn
    Level 1 (0 points)
    May 31, 2015 10:40 AM in response to G.Lenn

    Try deleting “~/Library/Containers/com.apple.cloudphotosd/Data/Library/Application Support/com.apple.cloudphotosd/” to rebuild the internal databases.

  • by scottfromhigh peak,

    scottfromhigh peak scottfromhigh peak May 31, 2015 12:28 PM in response to lucianf0
    Level 1 (0 points)
    May 31, 2015 12:28 PM in response to lucianf0

    This is working a treat a present, I will come back to you once it has finished. I have spent almost a week on this so far so if it works I am so grateful. It suffices to say though that Apple should not expect us to do this sort of thing!

     

    Sorry should have said thanks to whoever posted the following solution in Terminal. I think it is lucianf0

    pkill -9 com.apple.ICPPhotoStreamLibraryService

    pkill -9 cloudphotosd

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