patikfromroade
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Q: patikinroade


My iPod Nano 7th generation is in a loop. The Apple logo appears, followed by a white screen and then a black screen. I have down loaded latest iTunes and tried to restore. Holding down the power top right and the home button for 30 seconds gets iTunes up and it 'prepares' for recovery, hen I click 'continue' nothing happens aside from the iPod continuing in its infinite loop. please help.

iPod nano, 2 years old

Posted on May 26, 2015 2:47 PM

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patikfromroade

Q: patikinroade

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  • by joe_7399,

    joe_7399 joe_7399 May 28, 2015 12:31 PM in response to patikfromroade
    Community Specialists
    May 28, 2015 12:31 PM in response to patikfromroade

    Hi patikfromroade,

     

    Welcome to the Apple Support Communities!

     

    I understand that your iPod nano (7th Generation) is displaying the Apple logo followed by a white screen and then a black screen. I understand that you have tried some very good troubleshooting steps on your own, as well as the steps recommended in the following article without resolution. 

     

    iPod nano (7th generation): Hardware troubleshooting - Apple Support

     

    In this situation, it may be necessary to follow the link in the Issue not resolved section of the article and read over the information on servicing your iPod. 

     

    Issue not resolved

     

     

    If the issue is still not resolved, please read this information on servicing your iPod.

     

    Best regards,

    Joe