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All replies
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Helpful answers
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May 29, 2015 4:22 AM in response to nmlfby Hina_Modh,Hiya I'm having this problem too. Somehow updated 2 apps but still not loading up and sometimes comes up with that same message
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May 29, 2015 8:02 AM in response to nmlfby Linc Davis,have tried their suggested solutions
And those were?
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May 29, 2015 7:56 PM in response to Linc Davisby nmlf,"
Make sure you’re using the most current version of iTunes Store. To check, take these steps:
1. Open iTunes.
2. From the iTunes menu, choose About iTunes.
3. If your version isn’t 11 or above, download the latest version for free here: http://www.apple.com/itunes/download
If you use Safari, make sure you’re running the latest version. To check, follow these steps:
1. Open Safari.
2. From the Safari menu, choose About Safari. The version number will display:
• If your Mac is running OX X v10.9, your Safari version should be 7.0.
• If your Mac is running OS X v10.7 or OS X v10.8, your Safari version should be 6.1.
• If your Mac is running OS X v10.6.8, Safari should be 5.1.10.
• If your Mac is running OS X v10.5.8, Safari should be 5.0.6.
To update Safari, go to the Apple menu and choose Software Update.
If you have a firewall, your settings may be blocking iTunes from connecting to your computer. It’s simple to check your firewall settings:
1. From the Apple menu, choose System Preferences.
2. Click Security & Privacy.
3. Click the Firewall tab.
4. Click the lock and enter your admin password.
5. Select Automatically allow signed software to receive incoming connections.
6. Restart your computer and check if you can connect to iTunes."
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May 31, 2015 3:39 AM in response to Linc Davisby nmlf,I just did all the suggested solutions in that link, but none worked.
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Jun 1, 2015 7:11 AM in response to nmlfby Linc Davis,Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take the action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
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Jun 1, 2015 6:03 PM in response to nmlfby al vincent,I am having the same exact problem. Wondering why only Purchase and Update tab. This was working before. Hopefully a solution will come soon.
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