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All replies
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Helpful answers
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May 30, 2015 7:40 PM in response to Csound1by CinnamonGirlMT,I can't reinstall that without the firmware, which I can't install without an OS. I had been running Yosemite recently, which is what it gives the option to reinstall using just cmd+r. Both that and cmd+option+r both work and give almost identical utility options. the only difference I found was that just cmd+r reinstalls the current OS while cmd+option+r reinstalls the original OS.
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May 30, 2015 7:43 PM in response to CinnamonGirlMTby babowa,SO far it's letting me reinstall Yosemite, keeping my fingers crossed that it keeps cooperating!
That's not going to solve the problem. Using the regular recovery simply reinstalls the current system which does not do away with previous Apple IDs, Mail accounts, etc. Check this document for your model and firmware version:
https://support.apple.com/en-us/HT201518
If you can't get a firmware update, you will need to original install disks which the seller was obligated to give to you.
In any case, if it did come with disks, please post exactly which model identifier, year, and OS version it had originally. This is important information as you may be able to simply call Apple and get replacement disks.
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May 30, 2015 7:45 PM in response to babowaby CinnamonGirlMT,THanks! I do have the disks somewhere but we just moved and they haven't emerged from hiding yet. I'm going to deal with the issue for now as I really need the computer working and will search for the disks in the meantime!
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May 30, 2015 7:52 PM in response to CinnamonGirlMTby Csound1,In an earlier post you said that you had upgraded the Mac to Yosemite, if so whose account was used to download Yosemite from the App Store, yours?
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May 30, 2015 8:14 PM in response to Csound1by CinnamonGirlMT,Yep, I used mine. It just asked for my App Store info like any other item and then installed as usual.
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May 30, 2015 8:15 PM in response to CinnamonGirlMTby Csound1,OK
When you use command-R (local recovery) you should be asked to supply the password for the user account that downloaded Yosemite, yours in this case. So reboot to local recovery and select Install OS X.
I do not think this will fix the mail sending issue, if that is the only issue don't waste your time reinstalling anything, post back.
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May 30, 2015 8:18 PM in response to CinnamonGirlMTby babowa,So, could you tell us exactly what was installed when you got this machine?
Which OS was installed?
Did you get the welcome screen and set it up with your own information?
Or was it simply running the OS?
Or is the previous owner's info still there in an account and she or you set up a second account for yourself? (You can check under System Preferences > Users & Groups)
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May 30, 2015 8:29 PM in response to babowaby CinnamonGirlMT,The users part is where I'm stumped. It was still running Lion when I got it but I didn't have to login or anything. The only user account is still her name and no additional accounts, but everything I have been using (iTunes, installing Yosemite etc) has been using my Apple ID. I didn't think anything of the main user account still having her name as everything seemed to be working fine for me until the email thing, so now it seems like it's in some weird limbo using both her old info and my new info.
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May 30, 2015 8:30 PM in response to CinnamonGirlMTby Lanny,SO far it's letting me reinstall Yosemite, keeping my fingers crossed that it keeps cooperating!
Then you're not doing it correctly, because 2011 MacBook Pros did not ship with Yosemite.
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May 30, 2015 8:30 PM in response to CinnamonGirlMTby Csound1,What is the problem you are trying to solve, emails sent from the wrong account or something else?
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May 30, 2015 8:39 PM in response to CinnamonGirlMTby babowa,So she did not erase the hard drive and simply gave you a machine with her account on it. It is, indeed, strange that you have been able to download things unless she never established an Apple ID/iTunes account (which is possible) - that appears to be the only logical explanation at this point in this case.
Personally, I would not want to run a computer with someone else's account on it. I would absolutely erase and start from scratch.
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May 30, 2015 8:49 PM in response to CinnamonGirlMTby Glenn Leblanc,In addition to babowa's post, if you don't want to start from scratch with the OS, move your files to an external drive. Create a new administrative account. Copy your files back to the new account for you. Create your email account in the new user account. When everything is working OK, delete the old user account.
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May 30, 2015 8:52 PM in response to Glenn Leblancby CinnamonGirlMT,Thanks everyone! It just finished reinstalling Yosemite and it did serve the purpose of getting rid of her account without having to go back to the original OS. It had me start from the beginning with my Apple ID, new license agreement etc. all trace of the old account is gone!
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May 30, 2015 9:00 PM in response to CinnamonGirlMTby babowa,Well, that is good to know - considering it is a used machine, it is always best to start from scratch since you simply do not know what kind of stuff is on it.