CinnamonGirlMT

Q: Can't completely remove old email addresses

I purchased my MacBook Pro from a friend recently. I removed her email accounts from the mac mail, but it still insists on trying to send all of my emails from one of her accounts. I am able to manually change it when I am composing a message, but have almost forgotten on several occasions, which just would not be ok! I have gone into preferences to try and tell it which email address to send new messages from, but in the drop down it only gives me the option of one of hers or "send from selected mailbox" - my email address is not an option as the default, and it still tries to send from hers when I have "selected mailbox" chosen.

 

I am on a 2011 MacBook Pro running Yosemite 10.10.3

 

Any ideas?

Posted on May 30, 2015 5:53 PM

Close

Q: Can't completely remove old email addresses

  • All replies
  • Helpful answers

Previous Page 2
  • by CinnamonGirlMT,

    CinnamonGirlMT CinnamonGirlMT May 30, 2015 7:40 PM in response to Csound1
    Level 1 (0 points)
    May 30, 2015 7:40 PM in response to Csound1

    I can't reinstall that without the firmware, which I can't install without an OS. I had been running Yosemite recently, which is what it gives the option to reinstall using just cmd+r. Both that and cmd+option+r both work and give almost identical utility  options. the only difference I found was that just cmd+r reinstalls the current OS while cmd+option+r reinstalls the original OS.

  • by babowa,

    babowa babowa May 30, 2015 7:43 PM in response to CinnamonGirlMT
    Level 7 (32,127 points)
    iPad
    May 30, 2015 7:43 PM in response to CinnamonGirlMT

    SO far it's letting me reinstall Yosemite, keeping my fingers crossed that it keeps cooperating!

     

    That's not going to solve the problem. Using the regular recovery simply reinstalls the current system which does not do away with previous Apple IDs, Mail accounts, etc. Check this document for your model and firmware version:

     

    https://support.apple.com/en-us/HT201518

     

    If you can't get a firmware update, you will need to original install disks which the seller was obligated to give to you.

     

    In any case, if it did come with disks, please post exactly which model identifier, year, and OS version it had originally. This is important information as you may be able to simply call Apple and get replacement disks.

  • by CinnamonGirlMT,

    CinnamonGirlMT CinnamonGirlMT May 30, 2015 7:45 PM in response to babowa
    Level 1 (0 points)
    May 30, 2015 7:45 PM in response to babowa

    THanks! I do have the disks somewhere but we just moved and they haven't emerged from hiding yet. I'm going to deal with the issue for now as I really need the computer working and will search for the disks in the meantime!

  • by Csound1,

    Csound1 Csound1 May 30, 2015 7:52 PM in response to CinnamonGirlMT
    Level 9 (50,861 points)
    Desktops
    May 30, 2015 7:52 PM in response to CinnamonGirlMT

    In an earlier post you said that you had upgraded the Mac to Yosemite, if so whose account was used to download Yosemite from the App Store, yours?

  • by CinnamonGirlMT,

    CinnamonGirlMT CinnamonGirlMT May 30, 2015 8:14 PM in response to Csound1
    Level 1 (0 points)
    May 30, 2015 8:14 PM in response to Csound1

    Yep, I used mine. It just asked for my App Store info like any other item and then installed as usual.

  • by Csound1,

    Csound1 Csound1 May 30, 2015 8:15 PM in response to CinnamonGirlMT
    Level 9 (50,861 points)
    Desktops
    May 30, 2015 8:15 PM in response to CinnamonGirlMT

    OK

     

    When you use command-R (local recovery) you should be asked to supply the password for the user account that downloaded Yosemite, yours in this case. So reboot to local recovery and select Install OS X.

     

    I do not think this will fix the mail sending issue, if that is the only issue don't waste your time reinstalling anything, post back.

  • by babowa,

    babowa babowa May 30, 2015 8:18 PM in response to CinnamonGirlMT
    Level 7 (32,127 points)
    iPad
    May 30, 2015 8:18 PM in response to CinnamonGirlMT

    So, could you tell us exactly what was installed when you got this machine?

     

    Which OS was installed?

     

    Did you get the welcome screen and set it up with your own information?

     

    Or was it simply running the OS?

     

    Or is the previous owner's info still there in an account and she or you set up a second account for yourself? (You can check under System Preferences > Users & Groups)

  • by CinnamonGirlMT,

    CinnamonGirlMT CinnamonGirlMT May 30, 2015 8:29 PM in response to babowa
    Level 1 (0 points)
    May 30, 2015 8:29 PM in response to babowa

    The users part is where I'm stumped. It was still running Lion when I got it but I didn't have to login or anything. The only user account is still her name and no additional accounts, but everything I have been using (iTunes, installing Yosemite etc) has been using my Apple ID. I didn't think anything of the main user account still having her name as everything seemed to be working fine for me until the email thing, so now it seems like it's in some weird limbo using both her old info and my new info.

  • by Lanny,

    Lanny Lanny May 30, 2015 8:30 PM in response to CinnamonGirlMT
    Level 5 (7,979 points)
    Desktops
    May 30, 2015 8:30 PM in response to CinnamonGirlMT
    SO far it's letting me reinstall Yosemite, keeping my fingers crossed that it keeps cooperating!

    Then you're not doing it correctly, because 2011 MacBook Pros did not ship with Yosemite.

  • by Csound1,

    Csound1 Csound1 May 30, 2015 8:30 PM in response to CinnamonGirlMT
    Level 9 (50,861 points)
    Desktops
    May 30, 2015 8:30 PM in response to CinnamonGirlMT

    What is the problem you are trying to solve, emails sent from the wrong account or something else?

  • by babowa,

    babowa babowa May 30, 2015 8:39 PM in response to CinnamonGirlMT
    Level 7 (32,127 points)
    iPad
    May 30, 2015 8:39 PM in response to CinnamonGirlMT

    So she did not erase the hard drive and simply gave you a machine with her account on it. It is, indeed, strange that you have been able to download things unless she never established an Apple ID/iTunes account (which is possible) - that appears to be the only logical explanation at this point in this case.

     

    Personally, I would not want to run a computer with someone else's account on it. I would absolutely erase and start from scratch.

  • by Glenn Leblanc,

    Glenn Leblanc Glenn Leblanc May 30, 2015 8:49 PM in response to CinnamonGirlMT
    Level 6 (11,021 points)
    Mac OS X
    May 30, 2015 8:49 PM in response to CinnamonGirlMT

    In addition to babowa's post, if you don't want to start from scratch with the OS, move your files to an external drive. Create a new administrative account. Copy your files back to the new account for you. Create your email account in the new user account. When everything is working OK, delete the old user account.

  • by CinnamonGirlMT,

    CinnamonGirlMT CinnamonGirlMT May 30, 2015 8:52 PM in response to Glenn Leblanc
    Level 1 (0 points)
    May 30, 2015 8:52 PM in response to Glenn Leblanc

    Thanks everyone! It just finished reinstalling Yosemite and it did serve the purpose of getting rid of her account without having to go back to the original OS. It had me start from the beginning with my Apple ID, new license agreement etc. all trace of the old account is gone!

  • by babowa,

    babowa babowa May 30, 2015 9:00 PM in response to CinnamonGirlMT
    Level 7 (32,127 points)
    iPad
    May 30, 2015 9:00 PM in response to CinnamonGirlMT

    Well, that is good to know - considering it is a used machine, it is always best to start from scratch since you simply do not know what kind of stuff is on it.

Previous Page 2