iPadStar

Q: Unable to login  and watch HBO NOW!

I subscribed to HBO Now on Apple TV and i received confirmation Email from iTunes Store. but I am Unable to login and watch HBO NOW! when I select Free trial, it will ask me select my Email then terms and conditions then it will ask me if I want to subscribe, if I select YES it will say you have already subscription with HBO NOW. when I select I am already subscribed, it will ask from my Apple ID and password, but it will say your password  not on our record or wrong! I restart Apple tv from setting and from power and still same, even I log out and log in from Apple Tv and still same. I try to login from HBO NOW website, but still same message your password  not on our record or wrong! I try to restore the purchase form HBO NOW menu, but it keep saying accessing HBO NOW for long time and nothing happen just " accessing HBO NOW" on the screen!!

Posted on Apr 7, 2015 11:55 PM

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Q: Unable to login  and watch HBO NOW!

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  • by g714kris,

    g714kris g714kris May 30, 2015 8:39 PM in response to iPadStar
    Level 1 (0 points)
    May 30, 2015 8:39 PM in response to iPadStar

    I am having ongoing issues with HBO Now on Apple TV - I have contacted HBO but their support has been completely useless - almost everytime i try to watch HBO it does nothing but buffer - tonight i started a program and stopped at 11 seconds - it started and stopped a couple of time until becoming completely stuck at the two minute mark

     

    HBO wants to blame my connection or equipment - but i have not issues with any other streaming service

     

    I understand it's a new service, and i also understand there are bugs with most things when they are new - but at this point they are unwilling to acknowledge that this might be their issue instead of mine

  • by PDXCarly,

    PDXCarly PDXCarly Jun 17, 2015 10:17 PM in response to avifromnisky
    Level 1 (0 points)
    Jun 17, 2015 10:17 PM in response to avifromnisky

    I also only have an AppleTV. I made the mistake of signing out of HBO NOW, and now I can't get back in. I've gone through this ridiculous loop where it says I don't have a subscription, so I try to subscribe, then it can't connect to the iTunes store. I spent over 20 minutes on the phone with HBO trying to explain that I never got a registration email and the guy just didn't get it. They can't find me in their system (of course) because my sign up was through iTunes. Any suggestions on what to do if you don't have another IOS Device to use?

  • by bobostonepony,

    bobostonepony bobostonepony Jul 27, 2015 11:25 AM in response to Lepsilak
    Level 1 (0 points)
    Jul 27, 2015 11:25 AM in response to Lepsilak

    Ok, i had this same issue.  I signed up using my AppleTV and I do not have any other Apple products.  I called support.  So, you'll need to go back to your emails and search for this Subject: "Create Your HBO NOW Account" .  The support lady notified me that although you registered via AppleTV and you could stream from that moment on, the registration isn't actually complete until you hit the link from that email.  The address it is sent from is:  HBONOW@information.hbonow.com

     

    Once you register, it will allow you to enter your own password for future logins from other devices.

  • by bobostonepony,

    bobostonepony bobostonepony Jul 27, 2015 11:35 AM in response to avifromnisky
    Level 1 (0 points)
    Jul 27, 2015 11:35 AM in response to avifromnisky

    Ok, i had this same issue.  I signed up using my AppleTV and I do not have any other Apple products.  I called support.  So, you'll need to go back to your emails and search for this Subject: "Create Your HBO NOW Account" .  The support lady notified me that although you registered via AppleTV and you could stream from that moment on, the registration isn't actually complete until you hit the link from that email.  The address it is sent from is:  HBONOW@information.hbonow.com

     

    Once you register, it will allow you to enter your own password for future logins from other devices.

  • by gkolanowski,

    gkolanowski gkolanowski Aug 9, 2015 8:08 AM in response to g714kris
    Level 1 (0 points)
    Aug 9, 2015 8:08 AM in response to g714kris

    I have had the same issue with constant buffering. Netflix and other services on AppleTV work fine. I can see my Watch List on HBO Now, but it won't let me actually watch anything. Tried signing out, new password, turning auto-renew off and on, but no help. It worked on AppleTV when I first signed up, and I can watch on iPad, iPhone, and iMac without issue.

  • by Eric Hardway,

    Eric Hardway Eric Hardway Apr 17, 2016 8:48 PM in response to iPadStar
    Level 1 (4 points)
    Apr 17, 2016 8:48 PM in response to iPadStar

    I see from the many replies and solutions that there is a way to make HBO Now work on your iPad or iPhone.

    I refuse to go through all the hurdles.  Bottom line HBO Now is a very crappy app and it will not work on iPhone or iPad without tremdous effort.

  • by gordonf238,

    gordonf238 gordonf238 Apr 24, 2016 8:34 PM in response to iPadStar
    Level 1 (8 points)
    Desktops
    Apr 24, 2016 8:34 PM in response to iPadStar

    Sorry, but this isn't asolution.  HBO needs to provide a working platform for their service without forcing paying customers to have to troubleshoot their poorly written app through these on,one support forums.  This complicated multi step process is laughable, and nothing short of absurd.

  • by A Fisher,

    A Fisher A Fisher Apr 24, 2016 9:11 PM in response to desertrose0601
    Level 1 (19 points)
    Apr 24, 2016 9:11 PM in response to desertrose0601

    I've been trying to login for 2.5 hours now. I've tried every iteration of your suggestion at least three with no success. I actually do make it to a page that says Congratulations and a button that says Watch Now. But when I click it, it asks me to sign in again. Then when I do, I'm told that I need to renew my subscription. When I do that, I'm told that I already have a subscription. Then I'm taken back to the HBO Now home screen, where it looks like I'm ready to go...that is, until I try to watch something, then I start the loop over again.

     

    I've tried completely deleting my account and starting over, but I'm told that my email address already has an account and active subscription.

     

    Uggg. This is clearly NOT an Apple designed process because it not only does not work, it's not elegant. Oh, and the support offered on HBO Now website is worthless. At least when I had HBO service from DirecTV, there was a 24-hour phone number to call, and they would fix the problem while I was holding.

  • by nbrass,

    nbrass nbrass Apr 24, 2016 10:25 PM in response to iPadStar
    Level 1 (4 points)
    Apr 24, 2016 10:25 PM in response to iPadStar

    -

  • by Erroll,

    Erroll Erroll Apr 26, 2016 5:03 PM in response to iPadStar
    Level 1 (25 points)
    Mac OS X
    Apr 26, 2016 5:03 PM in response to iPadStar

    I'm attempting to follow the steps in the 'solution' above, but when I get to step 5 and, in the iPad app, attempt to register with the same email address, it tells me "that email has already been taken. Please choose another".

     

    What am I missing? How did you all get around that?

     

    Thanks in advance,

    Steve  = : ^ )

  • by Daniel Cronin,

    Daniel Cronin Daniel Cronin May 22, 2016 10:59 PM in response to g714kris
    Level 1 (29 points)
    Desktops
    May 22, 2016 10:59 PM in response to g714kris

    I see this thread is a year old, but I am having trouble watching HBO Now on an older generation Apple TV.

     

    I am having NO PROBLEMS on the new Apple TV, but the old one will not play any HBO Now shows. I get the HBO load in screen, a buffer, then it's out and back to Apple TV menu.

     

    I have found the solutions in this thread to be too risky with passwords, etc. Afraid to try. Anyone else have any ideas how I can get HBO Now to play on an older Apple TV? Thanks

  • by Diana.McCall,

    Diana.McCall Diana.McCall May 23, 2016 4:54 AM in response to Daniel Cronin
    Level 4 (3,644 points)
    Apple TV
    May 23, 2016 4:54 AM in response to Daniel Cronin

    Hello Daniel,

    What generation is your older ATV? See Identify your Apple TV model - Apple Support

    On your ATV 4, you're running a new app from HBO. On the older systems, you're running built-in code written some time ago, so it might not be updated with the latest HBO protocol. Can you find any help on the HBO site?

  • by Paradoxotaur,

    Paradoxotaur Paradoxotaur May 27, 2016 12:33 PM in response to iPadStar
    Level 1 (4 points)
    May 27, 2016 12:33 PM in response to iPadStar

    Not sure if anyone else has said this but I found a very easy fix for it. I went to the HBO Now website and after experiencing the same problems when attempting to log in after only using the Apple TV and iOS app, this was how I fixed it.

     

    1. Enter email used for my iTunes account.

    2. Click forgot Password.

    3. Enter same email for password reset link.

    4. Click link and set new password to one used for iTunes.

     

    Now I can log in online and in the app easily.

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