Q: Unable to login and watch HBO NOW!
I subscribed to HBO Now on Apple TV and i received confirmation Email from iTunes Store. but I am Unable to login and watch HBO NOW! when I select Free trial, it will ask me select my Email then terms and conditions then it will ask me if I want to subscribe, if I select YES it will say you have already subscription with HBO NOW. when I select I am already subscribed, it will ask from my Apple ID and password, but it will say your password not on our record or wrong! I restart Apple tv from setting and from power and still same, even I log out and log in from Apple Tv and still same. I try to login from HBO NOW website, but still same message your password not on our record or wrong! I try to restore the purchase form HBO NOW menu, but it keep saying accessing HBO NOW for long time and nothing happen just " accessing HBO NOW" on the screen!!
Posted on Apr 7, 2015 11:55 PM
Thank you to Apple support for their solution.
1-Log in to your iTunes account through iTunes on your MAC or PC.
2-Select Store from top and then view account, put your iTunes password again.
3-Move down until you see Settings under that you will see subscriptions select manage.
4-You will see HBO NOW with Auto renew on, select edit then select Auto renew off then done.
5-Download HBO NOW App for your iPhone or iPad and register with your same Email what you are using for Apple itunes, BUT different Password.
6-Go to your Apple TV and select HBO NOW and select second option, which is you have an account and subscription.
7-It will ask for your Email and password, put the Email and password you created in step 5.
8-Do the step 1,2,3 and 4 but change HBO NOW with Auto renew to ON then done.
Then Enjoy HBO NOW on Apple TV!
Posted on Apr 8, 2015 3:30 PM