HT203343: Resolve printer issues on your Mac
Learn about Resolve printer issues on your Mac
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All replies
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Helpful answers
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May 15, 2015 6:16 AM in response to attanzeby tbirdvet,What printer are you using? Did you try downloading drivers from manufacture's site?
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May 15, 2015 7:44 AM in response to attanzeby Acm001,No printer is selected in the photo you posted. What printer do you have? Have to verify what printer it is and verify and download the latest software from their website.
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May 31, 2015 9:47 AM in response to tbirdvetby saywhat2,I'm having the same problem and I have an HP P1006 laserjet on MacBook Pro (Retina, 13-inch, Early 2013) running Yosemite 10.10.3. Also, HP's website says the drivers are now included in Apple Software Upgrade. The printer is still supported according to online docs reviewed this morning.
Thanks in advance for your help.
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May 31, 2015 10:41 AM in response to saywhat2by Eric Root,Would you post a screen shot so people can see what you are seeing? Make sure you cover any personal information using Preview. Post the screen shot in a Reply using the camera icon or you can drag the screen shot into a reply. Copy and paste doesn't work.
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May 31, 2015 12:28 PM in response to saywhat2by Acm001,If you click on the preset setting do any other options come up?
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May 31, 2015 12:45 PM in response to Acm001by ShlomiL,Hi,
Click the Firefox drop-down menu and select Layout, there you should see the orientation option for the P1006.
Regards,
Shlomi
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May 31, 2015 1:56 PM in response to saywhat2by Acm001,If you click on layout does anything change?
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May 31, 2015 3:51 PM in response to Acm001by ShlomiL,My bad, that applies for an inkjet printer
Within the Page Setup option of that same menu you should find the page orientation icon.
Please let me know how that goes,
Shlomi
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May 31, 2015 6:13 PM in response to Old Toadby saywhat2,Yes, you are correct, Safari does have it. I started using Firefox because Safari was freezing too often with no means of shutting down except to hold down the power button . Guess I'll return to Safari and hope that the freezing issue has been resolved in the latest update. Meanwhile, thanks for the information.
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Jun 1, 2015 6:25 AM in response to saywhat2by ShlomiL,Hi,
Try this and check if that may help:
1. Open a new tab in Firefox.
2. In the new tab, type
about:configin the address bar.3. Click the button and agree that you understand the risks of proceeding.
4. Search for the print orientation preference by typing
print.print_orientationin the search area, or just typeprintin the search area and scroll until you find it.5. Default is 0. Try changing that to 1 (or if it is 1, change it back to 0).
6. You may find a specific orientation for your printer -- if so, change that one.
I think the changes are take effect immediately, but if not, quit and restart.
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Jun 1, 2015 7:24 AM in response to ShlomiLby saywhat2,Thank you for your response, but it's easier to use Safari instead.



