Filiq

Q: Bose headphones remote control problem after update

Bose-true sound in ear headphones remote control is not working after ios 8.3 update...anyone help please?

iPhone 5, iOS 8.3, Bose truesound in ear headphones

Posted on Apr 21, 2015 5:35 AM

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Q: Bose headphones remote control problem after update

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  • by PeGiVi,

    PeGiVi PeGiVi May 7, 2015 10:58 PM in response to Filiq
    Level 1 (0 points)
    May 7, 2015 10:58 PM in response to Filiq

    Same for me with iPhone 6 and QC25, but not sure if it has ever worked before...

    Only start/stop and volume works..

  • by N1K0R,

    N1K0R N1K0R May 19, 2015 3:18 PM in response to Filiq
    Level 1 (0 points)
    May 19, 2015 3:18 PM in response to Filiq

    I'm having the same issue with my Klipsch Image ONE headphones on my iPhone 5 running iOS 8.3.

     

    Sound works completely fine, but the controls don't work at all.

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout May 19, 2015 3:20 PM in response to N1K0R
    Level 7 (32,619 points)
    iPad
    May 19, 2015 3:20 PM in response to N1K0R

    Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the reset.

  • by N1K0R,

    N1K0R N1K0R May 19, 2015 3:29 PM in response to Kilgore-Trout
    Level 1 (0 points)
    May 19, 2015 3:29 PM in response to Kilgore-Trout

    I've already tried that, but unfortunately it didn't help

     

    I've also checked the headphone jack for lint, reset my network settings, and tried the headphones on other devices (unfortunately they're also running 8.3). The controls on the Apple earbuds which came with the iPhone work fine.

     

    I know I could try a factory reset, but I really don't feel like it because restoring is a hassle...

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout May 20, 2015 5:39 AM in response to N1K0R
    Level 7 (32,619 points)
    iPad
    May 20, 2015 5:39 AM in response to N1K0R

    If a different set of earphones are working fine, odds are the problem is with the Klipsch set. You might want to investigate getting service from Klipsch  if they are still under warranty.

  • by cereal09,

    cereal09 cereal09 Jun 1, 2015 5:29 AM in response to Filiq
    Level 1 (0 points)
    Jun 1, 2015 5:29 AM in response to Filiq

    Hi All,

     

    I have Bose QC20i headphones and have the same issue on my iPhone 6 with iOS 8.3.

    Original Apple headphones remote works fine and my Bose one works fine on an iPhone with a lower iOS.

     

    So what is the solution for this ? Swap the phone ?

    Reboot, Hard Reset and killing the Music App did not help.

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Jun 1, 2015 5:59 AM in response to cereal09
    Level 7 (32,619 points)
    iPad
    Jun 1, 2015 5:59 AM in response to cereal09

    Contact Bose

  • by cereal09,

    cereal09 cereal09 Jun 2, 2015 3:39 AM in response to Kilgore-Trout
    Level 1 (0 points)
    Jun 2, 2015 3:39 AM in response to Kilgore-Trout

    What can Bose do about it ? Obviously it is an iOS or iPhone issue, the headphones work fine one an iPhone 5s with iOS 8.2

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Jun 2, 2015 8:16 AM in response to cereal09
    Level 7 (32,619 points)
    iPad
    Jun 2, 2015 8:16 AM in response to cereal09

    cereal09 wrote:

     

    Original Apple headphones remote works fine and my Bose one works fine on an iPhone with a lower iOS.

     

    That is your first clue.

  • by cereal09,

    cereal09 cereal09 Jun 2, 2015 1:02 PM in response to Kilgore-Trout
    Level 1 (0 points)
    Jun 2, 2015 1:02 PM in response to Kilgore-Trout

    Yeah ... both devices work indipendently from each other.

    The Headphones are fine. Checked them with multiple iPhones.

    Updating my iPhone 5 to 8.3 now and will check if the behaviour changes.

    Anyway I tend to have the iPhone 6 swapped to a new one that works ...

  • by Gooner_Fan06,

    Gooner_Fan06 Gooner_Fan06 Jun 23, 2015 9:52 PM in response to Filiq
    Level 1 (0 points)
    Jun 23, 2015 9:52 PM in response to Filiq

    I am having issues with my 3 button in line mic as well.

     

    Klipsch R6i, iPhone 5S, 8.3

     

    I went through one pair and returned them. On my second pair which quit working recently. On both pairs my 3 button mic stopped worked after a few weeks of use. Can hear sound through them fine from the Apple music app, podcasts, phone calls, and Songza. No functions work though. The 3 button mic on the standard iPhone ear buds works fine but I am having other issues with that pair as well.

     

    Issues involving the default Apple ear buds involve random pausing of my music when I bend down or squat down and the phone is in my pocket. Also I believe somehow it ended my phone call twice. Phone worked fine with the ear buds removed after I had called back for the third time. I chalked that up to strangeness originally but then I was on the phone with my dad and the call ended abruptly after 4 minutes and my phone started playing Sean Kingston "I Can Feel It" over the cloud. Removed the Apple car buds, called him back, and continued to talk for 12 minutes just fine.

     

    I have cleaned the head phone jack with the paper clip/scotch tape trick until it was coming out clean.

  • by tbfro,Helpful

    tbfro tbfro Jan 6, 2016 1:12 PM in response to N1K0R
    Level 1 (5 points)
    Jan 6, 2016 1:12 PM in response to N1K0R

    Hey folks, just had this issue with my new pair of Bose QuietComfort 20 earbuds. The Bose remote could not control my phone, although the Apple earbuds still worked. I checked my headphone jack and found a bunch of lint! See picture. Bose controls work great now. Be thorough with your lint checks!IMG_5874.JPG

  • by Jason Wright1,

    Jason Wright1 Jason Wright1 Apr 13, 2016 2:31 PM in response to tbfro
    Level 1 (19 points)
    Apr 13, 2016 2:31 PM in response to tbfro

    This worked like a charm - and I didn't even remove that much lint.  Thanks!

  • by Suttree44,

    Suttree44 Suttree44 Apr 18, 2016 8:42 PM in response to tbfro
    Level 1 (4 points)
    Apr 18, 2016 8:42 PM in response to tbfro

    This fixed everything.  Hats off, o great and wise enemy of lint.

     

    Thasks!

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