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Helpful answers
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Jun 2, 2015 1:39 PM in response to photog enthusiastby jason269,Hello, photog enthusiast.
Thank you for visiting Apple Support Communities.
I understand that during the syncing process, photos stalls at step 6 of 7. The usual resolution for this would be to remove the iPod photo cache and attempt the sync again
If the issue persists, take at look at the remainder of the troubleshooting steps of the article above.
-Jason H.
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Jun 3, 2015 2:10 AM in response to jason269by photog enthusiast,Thanks Jason, but unfortunately it hasn't worked. I did all the steps suggested but it's still getting stuck at the last step. What now??
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Jun 3, 2015 11:35 AM in response to photog enthusiastby jason269,photog enthusiast,
Thank you for the follow-up information. The next steps that I could recommend would be to disable any security software installed if any and troubleshoot USB conflicts.
Resolve issues between iTunes and third-party security software
Resolve USB-related alerts in iTunes
If none of this information solves the issue, I would recommend reaching out to us via the link below.
Contact Apple for support and service
-Jason H.
