Richy Rich 2010

Q: My Safari keeps crashing with the spinning wheel of death.  Can anyone help me

I get the spinning wheel of death every time I open safari now.  I saw on another thread that i should download and run EtreCheck.  I have done that and got the report below.  Anyone got any idea what I can do to fix this?

 

Thanks!

 

Problem description:

Safari crashes with the spinning wheel of death every time I open it.  Any ideas what to do?

 

EtreCheck version: 2.2 (132)

Report generated 6/7/15 10:29 PM

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

 

The following internal tasks failed to complete:

/usr/sbin/system_profiler -xml SPApplicationsDataType

/usr/sbin/system_profiler -xml SPExtensionsDataType

 

Hardware Information: ℹ️

    iMac (20-inch, Early 2009) (Verified)

    iMac - model: iMac9,1

    1 2.66 GHz Intel Core 2 Duo CPU: 2-core

    8 GB RAM

        BANK 0/DIMM0

            4 GB DDR3 1067 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1067 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

 

Video Information: ℹ️

    NVIDIA GeForce 9400 - VRAM: 256 MB

        iMac 1680 x 1050

 

System Software: ℹ️

    Mac OS X 10.7.5 (11G63b) - Time since boot: 2:28:38

 

Disk Information: ℹ️

    Hitachi HDT721032SLA380 disk0 : (320.07 GB)

        disk0s1 (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 319.21 GB (88.61 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

    HL-DT-ST DVDRW  GA11N 

 

USB Information: ℹ️

    Seagate  BUP Slim SL 1 TB

        disk1s1 (disk1s1) <not mounted> : 210 MB

        Seagate Backup (disk1s2) /Volumes/Seagate Backup : 999.86 GB (778.46 GB free)

    Apple Inc. Built-in iSight

    Apple Inc. Keyboard Hub

        Apple Inc. Apple Keyboard

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Computer, Inc. IR Receiver

 

Kernel Extensions: ℹ️

        /Library/Application Support/MacKeeper/AntiVirus.app

    [loaded]    net.kromtech.kext.AVKauth (2.3.8 - SDK 10.10) [Click for support]

    [not loaded]    net.kromtech.kext.Firewall (2.3.8 - SDK 10.10) [Click for support]

 

        /System/Library/Extensions

    [loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.74) [Click for support]

    [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) [Click for support]

    [loaded]    com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Click for support]

 

        /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Click for support]

    [loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Click for support]

    [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Click for support]

 

Problem System Launch Daemons: ℹ️

    [running]    com.seagate.TBDecorator.plist [Click for support]

 

Launch Agents: ℹ️

    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [failed]    com.adobe.AdobeCreativeCloud.plist [Click for support] [Click for details]

    [running]    com.canon.MFManager.plist [Click for support]

    [running]    com.flipvideo.FlipShare.AutoRun.plist [Click for support]

    [loaded]    com.intego.backupassistant.agent.plist [Click for support]

    [running]    com.rim.BBAlbumArtCacher.plist [Click for support]

    [running]    com.rim.BBLaunchAgent.plist [Click for support]

    [running]    com.teamviewer.teamviewer.plist [Click for support]

    [running]    com.teamviewer.teamviewer_desktop.plist [Click for support]

    [running]    com.trusteer.rapport.rapportd.plist [Click for support]

    [running]    com.xerox.scan.workcentre6605.ButtonListenerAgent.plist [Click for support]

 

Launch Daemons: ℹ️

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [running]    com.intego.BackupAssistant.daemon.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

    [running]    com.rim.BBDaemon.plist [Click for support]

    [loaded]    com.teamviewer.Helper.plist [Click for support]

    [running]    com.teamviewer.teamviewer_service.plist [Click for support]

    [running]    com.trusteer.rooks.rooksd.plist [Click for support]

    [running]    com.zeobit.MacKeeper.AntiVirus.plist [Click for support]

 

User Launch Agents: ℹ️

    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [loaded]    com.adobe.ARM.[...].plist [Click for support]

    [failed]    com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist [Click for details]

    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]

    [running]    com.seagate.dashboard.plist [Click for support]

    [running]    com.zeobit.MacKeeper.Helper.plist [Click for support]

 

User Login Items: ℹ️

    uHD-Agent    UNKNOWN  (missing value)

    iTunesHelper    UNKNOWN  (missing value)

    Skype    UNKNOWN  (missing value)

    Skype    Application  (/Applications/Skype.app)

    CrossOver CD Helper    UNKNOWN  (missing value)

    bomgar-scc-20121126-143424    UNKNOWN  (missing value)

    Dropbox    Application  (/Applications/Dropbox.app)

    Knowhow Cloud    Application  (/Applications/Knowhow Cloud.app/Contents/Resources/Knowhow Cloud.app)

    AdobeResourceSynchronizer    Application  (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

    Safari    Application  (/Applications/Safari.app)

    Mail    Application  (/Applications/Mail.app)

    BlackBerry Device Manager    Application Hidden (/Library/Application Support/BlackBerry/BlackBerry Device Manager.app)

 

Internet Plug-ins: ℹ️

    Flip4Mac WMV Plugin: Version: 2.3.5.4 [Click for support]

    AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]

    FlashPlayer-10.6: Version: 17.0.0.188 - SDK 10.6 [Click for support]

    AdobePDFViewerNPAPI: Version: 11.0.11 - SDK 10.6 [Click for support]

    Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]

    Flash Player: Version: 17.0.0.188 - SDK 10.6 [Click for support]

    QuickTime Plugin: Version: 7.7.1

    CitrixICAClientPlugIn: Version: 11.1.0 [Click for support]

    SharePointBrowserPlugin: Version: 14.5.1 - SDK 10.6 [Click for support]

    AdobePDFViewer: Version: 11.0.11 - SDK 10.6 [Click for support]

    iPhotoPhotocast: Version: 7.0

    JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

 

User internet Plug-ins: ℹ️

    BlueStacks Install Detector: Version: Unknown

    CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

    Picasa: Version: 1.0 - SDK 10.4 [Click for support]

 

Safari Extensions: ℹ️

    donation reminder

 

3rd Party Preference Panes: ℹ️

    3ivx MPEG-4  [Click for support]

    Flash Player  [Click for support]

    Flip4Mac WMV  [Click for support]

    Paragon NTFS for Mac ® OS X  [Click for support]

    Seagate Dashboard for Mac OSX  [Click for support]

    Trusteer Endpoint Protection  [Click for support]

    Xerox WorkCentre 6605  [Click for support]

 

Time Machine: ℹ️

    Time Machine not configured!

 

Top Processes by CPU: ℹ️

        18%    Knowhow Cloud

         5%    firefox

         5%    Seagate Dashboard

         4%    WindowServer

         3%    Finder

 

Top Processes by Memory: ℹ️

    3.01 GB    Seagate Dashboard

    516 MB    firefox

    188 MB    Knowhow Cloud

    147 MB    iTunes

    123 MB    Finder

 

Virtual Memory Information: ℹ️

    85 MB    Free RAM

    7.92 GB    Used RAM

    12.06 GB    Swap Used

 

Diagnostics Information: ℹ️

    Jun 7, 2015, 10:23:29 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/WebProcess_2015-06-07-222329_[ redacted].crash

    Jun 7, 2015, 07:45:53 PM    Self test - passed

    Jun 5, 2015, 06:43:30 PM    /Library/Logs/DiagnosticReports/iTunes_2015-06-05-184330_[redacted].hang

    Jun 7, 2015, 08:05:50 PM    /Library/Logs/DiagnosticReports/Safari_2015-06-07-200550_[redacted].hang

iMac, 20"

Posted on Jun 7, 2015 2:34 PM

Close

Q: My Safari keeps crashing with the spinning wheel of death.  Can anyone help me

  • All replies
  • Helpful answers