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Helpful answers
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Jun 8, 2015 12:07 PM in response to Marzan_83by Allen A,★HelpfulHowdy Marzan_83,
It may help to force close all open apps and reset your iPhone.
http://support.apple.com/en-us/HT5137
Turn your iOS device off and on (restart) and reset
http://support.apple.com/en-us/HT1430
If the notification continues to return, the next step would be to reinstall iOS on your device by placing it in Recovery Mode, then choosing Update in iTunes.
- Make sure that you have iTunes 12 or later on your computer.
- Put your device in recovery mode.
- When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on
https://support.apple.com/en-us/HT201412Cheers,
Allen
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Jun 9, 2015 1:32 AM in response to Allen Aby Marzan_83,Hi Allen a,
thanks for your response. i will definitely give it a shot.
i forgot to mention that this only happens when using a virgin mobile sim. When i use my 3 network sim it works perfectly fine and the notification disappears.
will this solution work if thats the case?
cheers,
Nathan
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Jun 9, 2015 11:35 AM in response to Marzan_83by Allen A,Hey Nathan,
It looks like you've pretty well isolated the issue to visual voicemail. We've a few steps that can help resolve this odd notification prior to having to reinstall iOS.
- Restart your iPhone.
- Check for a carrier settings update.
- Update your iPhone to the latest version of iOS.
- Make sure that your voicemail is set up. You can check this by dialing your phone number from your iPhone.
- Make sure that you have a good cellular network connection. You can check this by trying to make an outgoing call.
- Call your iPhone from another phone and try to leave yourself a voicemail.
- Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.
- Reset your voicemail password.
- Contact your carrier and make sure that you have the voicemail feature on your plan.
Get help with visual voicemail on your iPhone
https://support.apple.com/en-us/HT201436All my best,
Allen

