HT201077: Get help using iCloud Photo Sharing and shared albums
Learn about Get help using iCloud Photo Sharing and shared albums
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Jun 8, 2015 10:01 PM in response to meyestoneby markwmsn,I understand that you think that your settings are correct, but you haven't told us what they are. You also haven't told us what you expect to be happening that is not happening.
If you are expecting to see a "June 2015 Photo Stream" album, that's not how Photos works.
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Jun 9, 2015 2:55 AM in response to markwmsnby meyestone,On both the Mac and iPhone, settings for "Upload all my photos to share with other devices on wifi" (sorry, I don't have the exact wording in front of me) are turned on, but "upload to iPhoto library" is not. (This is for my mom, who I'm trying to help out remotely.) She wants to have photos she takes on her phone appear in Photos on her Mac, but not to have them all be stored in the iCloud photo library. New photos are just sitting on her phone, they are not in Photos on the MAc, nor are they in "Photos" when you log in to iCloud on the browser.
Does that help?
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Jun 9, 2015 3:03 AM in response to meyestoneby meyestone,Sorry, to try to be more clear, I understand that photos no longer appear the same way on your Mac - but they just are not there at all. All her photos "stop" in mid-May (presumably when her Mac auto-updated to 10.10.3?) and there's nothing more recent in "All Photos" in Photos.
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Jun 9, 2015 7:54 AM in response to meyestoneby markwmsn,If your mother doesn't have iCloud Photo Library enabled on her iPhone, she should not expect to see her pictures on iCloud.com's Photos app (which shows only the iCloud Photo Library), so the absence of her new photos there is no indication one way or the other about her My Photo Stream. I don't think there is any way to know whether the pictures are getting into her personal Photo Stream except to see if some other device can download them.
Check back with your mother on the exact options she has enabled. Fro what you have said, I would expect that she has the following enabled:
iPhone: Settings > Photos & Camera > Upload to My Photo Stream shows green
iPhone: Settings > iCloud > Photos > Upload to My Photo Stream shows green
(I'm pretty sure those two are different ways to view the same option, but verify both just to make sure.)
Mac: System Preferences > iCloud > Photos is checked
Mac: System Preferences > iCloud > Photos > Options... > My Photo Stream is checked
Mac: Photos > Preferences... > iCloud > My Photo Stream is checked
(Again, I think the last two are two ways to view the same option, but verify both just to make sure.)
If Photo Stream was working previously, we can guess that the two devices are logged into the same iCloud account, but it wouldn't hurt to verify that while your mother is reviewing her settings.
Assuming those settings are in fact all correct, the next step may be to try to "kick start" the photo stream transmission by doing a reset-reboot-restart cycle on each device. That is, disable My Photo Stream on each device, reboot each device, and enable My Photo Stream on each device. Some users have reported success with that procedure. (I suspect that the procedure might not catch up on all of the missed pictures, so your mother should both take a new picture to test whether the connection has been restored and review later to see if some pictures may need to be transferred by cable.)
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Jun 9, 2015 8:24 AM in response to markwmsnby meyestone,markwmsn:
Thanks for taking the time to respond.
Fascinating - if true! Before I take any action based on your response, I'd want to be sure that your first assertion is correct - that the new OS/X Photos app cannot show photos from the Photostream.
Not to seem distrustful, but can you (or anyone) point to where that's documented or otherwise shown to be the case? (Would anyone from Apple reading this care to comment?)
If that can be confirmed, it would seem to contradict one of the promises that Apple makes - that you are not *required* to use iCloud Photo Library and store your photos in the cloud (and thus, pay to have enough room on iCloud Photo Library if you have more than 5 gigs of photos) in order to be able to have your new photos from your iPhone automatically "appear" on your Mac the way that they always have in the past: i.e., [so long as you have the correct settings], the photos are automatically uploaded by your iPhone to your Photostream (whenever your iPhone is on wifi), and then automatically copied from your Photostream to your Mac's photography app (previously iPhoto, now Photos).
Presumably, that would mean that if she continues to use iPhoto, which after all is still on her computer, she *would* still get your Photostream?
Related question - when I use a browser to log in to iCloud and view "Photos", is that my Photostream that I'm looking at? Or, is that my iCloud library (or iCloud Drive library)?
Thanks again for any and all further assistance.
Cheers,
Michael
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Jun 9, 2015 8:56 AM in response to meyestoneby meyestone,Sorry, one more point - I see that you answered my last question (what am I looking at when I look at "Photos" when I log in to iCloud through a web browser?) - you tell me that that I'm seeing my iCloud Photo Library.
The next question then is... how does one view one's Photostream?
Perhaps her photos *are* being uploaded to Photostream, but since (if your message is correct)
- OS/X 10.10.3 "Photos" can't (or won't) show them; and,
- iCloud on a browser is showing me her iCloud Photo Library rather than her Photostream...
...then perhaps they are there on her Photostream, but I'm just not able to see them?
Thus: Once updated to 10.10.3 and IOS 8, how on earth does one view one's Photostream?
(Note: Based on a some advice from some corner of the web, I had her go into iPhoto and turn on the "Photostream" option in that program's Preferences.)
Thanks again for all assistance.
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Jun 9, 2015 9:32 AM in response to meyestoneby markwmsn,[Note: I was writing this reply when you posted your most recent reply. It was not considered in this reply.]
I'm a user of iCloud Photo Library, which means I don't interact much with My Photo Stream, so some of my answers are based on questions and solutions posted in this and other forums.
When *I* use a browser to log into iCloud.com and use the Photos app there, I am definitely viewing my iCloud Photo Library. That was true even before I started using Photos on my Mac, because I was using iCloud Photo Library between my iPhone and my iPad. I cannot say from personal experience what, if anything, the iCloud Photos app shows if you activate My Photo Stream without iCloud Photo Library; I suspect it shows nothing. Do you see anything there if you have never activated iCloud Photo Library?
meyestone wrote:
Fascinating - if true! Before I take any action based on your response, I'd want to be sure that your first assertion is correct - that the new OS/X Photos app cannot show photos from the Photostream.
I did not say that Photos cannot show photos from the Photo Stream. What I did say was that Photos doesn't show them in monthly albums. A number of reliable people have reported that to be the case. (Aside: iPhoto put(s) them in special Events, but Photos doesn't have the Event concept.)
You do not have to pay for iCloud space to store and download My Photo Stream pictures; they are counted separately. They are supposed to be included in your System Photo Library for Photos. (As an iCloud Photo Library user, I cannot personally testify to that, nor can I locate a specific Apple statement to that effect at the moment. Reliable people, include some who do not user iCloud Photo Library, have reported that it works and that the pictures appear in the general picture collection.)
As for continuing to use iPhoto, your mother may discover that some options have been turned off either during Yosemite 10.10.3/Photos installation or during the migration of the iPhoto library to Photos, but they can be turned back on. (Even as an iCloud Photo Library user, I was able to re-enable the iPhoto iCloud photo streams and watch them download, including a Jun 2015 Photo Stream Event.)
I don't think any of the procedures I suggested can harm anything (except maybe your mother's disposition if they don't help), but I could be mistaken. As usual, take them with a grain of salt.
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Jun 9, 2015 9:39 AM in response to meyestoneby markwmsn,In reply to your 10:56 AM reply, I don't know how you can view one's Photo Stream on 10.10.3 or IOS 8 without resorting to iPhoto.
When your mother enabled My Photo Stream in iPhoto 9.6.1, did she see the pictures to see? Does she use the "Automatic Import" feature?
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Jun 9, 2015 9:43 AM in response to markwmsnby meyestone,markwmsn:
Thanks again, and apologies if I misunderstood any of your previous inputs (and apologies in advance if I will now do so again.)
You wrote:
I cannot say from personal experience what, if anything, the iCloud Photos app shows if you activate My Photo Stream without iCloud Photo Library; I suspect it shows nothing. Do you see anything there if you have never activated iCloud Photo Library?
In fact, she did at one point activate the iCloud Photo Library (or perhaps it was activated by default with the upgrade), but in any case, since she has many gigs of photos but only the 5 gig free iPhoto Cloud Library allocation, it kept giving her a "you don't have enough room on your iPhoto Cloud Library". So, we turned that off, but there are some photos on the Cloud Library. Photos also imported all her iPhoto photos. So, in Photos, her "All Photos" (catalogue? Folder? Album? - not sure what one calls that these days) shows all her photos up to mid-May or so, when they just stop, and there's nothing newer. There are plenty of photos on her phone, but they are (per my original question) not showing up on her Mac.
I am going to have her have a look in iPhoto to see if her photos are there. If not, we're back to the original problem - why are the photos not getting to her Mac via her Photostream? Since there are two stages to that move - the iPhone putting the photos in her Photostream, and then Photos on her Mac downloading them from the Photostream, it would be great to be able to look at her Photostream to see if they are at least getting there.
Thanks again for the time you are taking.
Cheers,
Michael
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Jun 9, 2015 9:45 AM in response to markwmsnby meyestone,Messages crossed! I'm waiting to get her on the phone to see if iPhoto has her latest photos. And yes, we re-activated the "automatic download" of Photostream photos in iPhoto yesterday.
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Jun 9, 2015 10:17 AM in response to meyestoneby markwmsn,Regards your terminological question, "All Photos" is considered to be an album.
Many people have reported extreme delays in downloading pictures through iCloud Photo Library to Photos on the Mac while the uploading phase is still in progress. Since your mother seems to have started an upload but never completed it due to the space requirement, she may be in a similar situation. Please note that I have no way to guess whether that could effect Photo Stream downloads (or uploads for that matter).
That "kick start" process I suggested earlier might still be applicable.
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Jun 9, 2015 10:31 AM in response to markwmsnby meyestone,OK! so, here's the skinny. Indeed, her more recent photos *are* now showing in iPhoto, but *not* in her "Photos" OS/X application - so my (misreading of?) your original assertion - that Photos doesn't show Photostream photos - is, at least in this case, true.
I'd love to know whether this is a "bug" or a "feature"! (i.e., is Photos supposed to show Photostream photos?(And, is there any way to get Photos to show photos from an iPhone without paying for space on the iCloud Photo Library?
We might try the reset when we have time.
Thanks again for all your help.
(PS - forgive me - in this case it would be "affect".)
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Jun 9, 2015 11:23 AM in response to meyestoneby markwmsn,OK, so now you know it's a download issue in her Photos app and not an upload issue on her phone. Let us know how the reset goes.
Yes, of course, "affect" or "have an effect upon" was what I meant.