bradymott

Q: My Retina Display has stain damage, HELP!!!

photo.JPG

I dont know how it happened, but somehow my retina display got some weird clear-ish stain damage that is very noticable on a black background. I have tried to clean it with water and a micro fiber cloth like usual, but i think this is not something on top of the screen as much as it is something has like eaten away a part of the screen... I need help! what do i do to solve this aside from replacing the screen... if water and microfiber arent working, what else can i use? I am worried that windex or alcohol will excacerbae the problem, as i suspect it might have been alcohol that caused the problem in the first place, but im not sure... any insight, please? this is driving me nuts

MacBook Pro with Retina display

Posted on Apr 7, 2014 10:44 AM

Close

Q: My Retina Display has stain damage, HELP!!!

  • All replies
  • Helpful answers

first Previous Page 60 of 93 last Next
  • by Didyouknow,

    Didyouknow Didyouknow Jun 7, 2015 8:37 PM in response to bradymott
    Level 1 (4 points)
    Jun 7, 2015 8:37 PM in response to bradymott

    Do you live somewhere warm? I'm tempted to believe that when you closed the computer, the heat from it stuck itself to the screen, and then pulling it up caused it to texturize

  • by JAndreNF,

    JAndreNF JAndreNF Jun 8, 2015 7:15 AM in response to Didyouknow
    Level 1 (0 points)
    Jun 8, 2015 7:15 AM in response to Didyouknow

    Hi there!
    I'm just another Mac user with the same problem.

    I already went to one of Apple Authorised Support Stores here in Portugal and the result was not good. They assume that this is a problem of retina screens, however they are instructed to reject all these RMBP by Apple.
    Now I'll contact Apple Support (Portugal) and after that, if they still not fixing it, I'll contact the Portuguese consumer protection agency.

    The thing here is... They can replace it but the screen will be always at risk. That's unacceptable!

     

    IMG_20150608_094836.jpg

    MacBook Pro (Retina, 13-inch, Late 2013)

     

    Best regards,
    Joao A.

     

    <Personal Information Edited By Host>

  • by hovercroft,

    hovercroft hovercroft Jun 8, 2015 5:02 AM in response to JAndreNF
    Level 1 (25 points)
    Jun 8, 2015 5:02 AM in response to JAndreNF

    Is this still a common problem on the new MacBook pro. 2015 and onwards, and the new MacBook. Obviously only time will tell but if anyone knows if these are any more reliable. I ended up selling my MacBook Pro due to needing the money. But when I come to getting another this has really put me off the laptops, and even the brand new macbook because I do not want to spend a grand on something if the screen is going to just start peeling off after a few months. I've been thinking about just going for a desktop and using a more reliable screen.

  • by skyjammer47,

    skyjammer47 skyjammer47 Jun 8, 2015 7:19 AM in response to bradymott
    Level 1 (0 points)
    Jun 8, 2015 7:19 AM in response to bradymott

    This happened to me too, and is completely unacceptable. Didn't expect this from Apple.

  • by mwille64,

    mwille64 mwille64 Jun 8, 2015 11:33 AM in response to Gerard H.
    Level 1 (0 points)
    Jun 8, 2015 11:33 AM in response to Gerard H.

    I have posted this a couple of times, but as this gets easily lost due to the amount of replies to this discussion, here it is again:

     

    I managed to remove the entire coating with a rust stain remover for clothes. This stain remover has a 12% hydrofluoric acid. It is a relative mild acid, however, beware it still corrosive, can irritate your skin and damage your eyes. So be careful when using such chemicals. Use cloves and protective glasses and make sure not to touch anything but the screen (be careful not to touch the rubber edge). Using a kitchen cotton cloth, add a little bit of acid and gently rub the surface of the screen. After some time the coating will go off. You need to be patient though, as at first it will look worse and you will think oh gosh. But after a while you get a perfect screen...(very shiny and reflective though).

     

    RetinaCoatingRemoved.png

     

     

    If you feel the shininess and reflectiveness rather disturbing, your only reasonable solution is to buy the iVisor anti-reflective screen protector. It is a bit on the expensive side (about Euro 50), but it is worth every cent...

     

     

    IMG_20150608_193737.jpg

     

    The next image shows a screen shot taken at maximum brightness with a light source right behind my right shoulder. You can see the dimmed reflection in the top right corner. You will also realise that there is no other reflection whatsoever...

    IMG_20150608_194007.jpg

     

    There is a small price to pay though. The screen is not anymore as crisp as it is without the screen protector. But I can certainly live with that. I'm working quite often in the outside with lots of sunlight. Since I have the iVisor that is not a problem anymore. Note: I'm not affiliated with the company producing the iVisor, I'm just one of many Apple customers who faced the anti reflective coating problem and found a perfect solution to it. Total cost: 2 hours of work + Euro 50 for the screen protector (I already had the stain remover, so I can't tell what the cost is).

  • by Didyouknow,

    Didyouknow Didyouknow Jun 8, 2015 6:56 PM in response to mwille64
    Level 1 (4 points)
    Jun 8, 2015 6:56 PM in response to mwille64

    could you explain what you mean by Rust stain? And it wasn't the coating being removed I take it?

  • by Kevincjz,

    Kevincjz Kevincjz Jun 8, 2015 10:04 PM in response to bradymott
    Level 1 (0 points)
    Jun 8, 2015 10:04 PM in response to bradymott

    Adding mine to the list --- really seems to be a thermal problem causing this --- mine happens to be this rectangular strip right above the trackpad!IMG_1456.jpg

  • by mwille64,

    mwille64 mwille64 Jun 9, 2015 1:17 AM in response to Didyouknow
    Level 1 (0 points)
    Jun 9, 2015 1:17 AM in response to Didyouknow

    Rust is an iron oxide, usually red oxide formed by the redox reaction of iron and oxygen in the presence of water or air moisture.

     

    A rust stain remover for clothes remove as the name would indicate rust stains from clothes (that is its main purpose). It uses hydrofluoric acid at a low percentage to react with the iron oxide and revers the iron oxidation thereby removing the reddish stains from your clothes.

     

    Of course the acid reacts not only with iron oxide, but apparently reacts also with whatever the antireflective coating is made of. Hence it does indeed remove the coating. I believe my first image clearly shows the effect of the acid. If you want to see how the individual steps of removing the coating looked like, search for it in the page 15-20 and you will find my older posting with more images.

  • by petermac87,

    petermac87 petermac87 Jun 9, 2015 2:41 AM in response to mwille64
    Level 5 (7,402 points)
    Jun 9, 2015 2:41 AM in response to mwille64

    I have heard sandblasting also works well and just as delicately.

     

    Pete

  • by mwille64,

    mwille64 mwille64 Jun 9, 2015 4:35 AM in response to petermac87
    Level 1 (0 points)
    Jun 9, 2015 4:35 AM in response to petermac87

    Pete,

     

    I was expecting your intelligent input. It got a bit quiet around you, so I guess you used the chance to jump on me again with your usual very constructive advices. The ones that for everyone else will be removed in an instant by the censors.

     

    So tell us Pete, what exactly did you hear about sandblasting MBPs. I'm all ears and I'm certain everyone here is very excited too, to hear from you how one can fix the problem with sandblasting. Now as you started, please don't stop short.

     

    As always

    Thanks

    Matthias

  • by petermac87,

    petermac87 petermac87 Jun 9, 2015 1:42 PM in response to mwille64
    Level 5 (7,402 points)
    Jun 9, 2015 1:42 PM in response to mwille64

    I Heard that sandblasting can remove the Retina coating.

     

    Pete

  • by nicwilson58,

    nicwilson58 nicwilson58 Jun 9, 2015 10:09 PM in response to petermac87
    Level 1 (9 points)
    Desktops
    Jun 9, 2015 10:09 PM in response to petermac87

    Hi,

     

    I have said this before but its worth trying ArmorAll  its what I used to take the reflective coating off my Mercedes Navigation audio unit after a cleaner used it and wrecked the coating,   ArmorAll stripped it of nicely and now you cannot tell it was ever there.

     

    NW

  • by john ST.,

    john ST. john ST. Jun 10, 2015 5:17 AM in response to bradymott
    Level 1 (0 points)
    Jun 10, 2015 5:17 AM in response to bradymott

    Macbook pro 15 retina 20132015-06-10 14.56.33.jpg

  • by Loperation,

    Loperation Loperation Jun 10, 2015 7:18 AM in response to bradymott
    Level 1 (20 points)
    Jun 10, 2015 7:18 AM in response to bradymott

    MacBook Pro 13" Retina Display Late 2013 Model, bought on November, 2013; stains started appearing around 7-8 months after purchase.Foto 1.JPGFoto 2.JPG

  • by Nagu Babu,

    Nagu Babu Nagu Babu Jun 11, 2015 12:24 AM in response to Loperation
    Level 1 (0 points)
    Jun 11, 2015 12:24 AM in response to Loperation

    59d7fd5cd3086522c8915c92faa9923cf1680f63df0bd7601fca191d4c3eb81f.jpg

    I am also having the same issues, Mine is not too extreme as I do not use any third party screen cleaners or anything, and I definitely do no put pressure on the screen cause I use it only sitting on a desk. I saw some stains on the screen and tried to wipe it gently with the cloth that apple provides, but what happened was it spread to the places where I wiped and covered almost the entire screen. Guess this is the beginning of my end for the love of macbook.

    Macbook model - Retina - 13inch, 2013

    It been around 1 and half years since I have been using it and when I saw the posts, I thought it was bogus but now I know.

first Previous Page 60 of 93 last Next