HT203271: If your iTunes backup couldn't be completed or you can't restore from a backup

Learn about If your iTunes backup couldn't be completed or you can't restore from a backup
Emilianos76
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Q: After restoring from iPhone 4s to the new iPhone 5s I dont find al my songs that I have already purchased from iTunes store.

After restoring from iphone 4s to the new iphone 5s I dont find al my songs that I have already pirchased from itunes store. Also I cant download them anymore in itunes stores shows 500 songs purchased but still not downloanding. I tried with itunes on my lenovo pc to restore iphone previous purches but it wont work.what shoul I do to have all my music back from my old iphone?

 

<Edited By Host>

iPhone 5s, iOS 8.3, null

Posted on Jun 13, 2015 10:30 AM

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Emilianos76

Q: After restoring from iPhone 4s to the new iPhone 5s I dont find al my songs that I have already purchased from iTunes store.

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  • by joe_7399,

    joe_7399 joe_7399 Jun 13, 2015 10:31 AM in response to Emilianos76
    Community Specialists
    Jun 13, 2015 10:31 AM in response to Emilianos76

    Greetings Emilianos76,

     

    Welcome to the Apple Support Communities!

     

    I understand that you restored your new iPhone 5s from your old iPhone 4s backup but don’t have access to your previously purchased music. If you restored from an iCloud backup, the restore could still be in progress. 

     

    If you need help restoring from an iCloud backup - Apple Support

     

    Restoring my device from an iCloud backup is taking a long time

    Restoring from a backup might take a while because of the size of the backup or the speed of the Wi-Fi network. For example, iCloud can take approximately 1 to 4 hours per gigabyte during a restore process.

    There are several steps you can take:

     

    • In iOS 8 or later, check the progress of the transfer on your device under Settings > iCloud > Backup. In iOS 7, go to Settings > iCloud > Storage & Backup. If the restore process is underway, the iCloud Backup setting is dimmed.
    • Make sure that your device is connected to the Internet with reliable Wi-Fi. 
    • Make sure that your device is plugged in to a power outlet.
    • Check the Apple progress bar that appears while transferring a backup.

     

    If the restore is complete and you still do not have your previous purchases, you can download those again using the information located in the next attached article.

     

    Download past purchases from iTunes in the Cloud - Apple Support

     

    Cheers,

     

    Joe