Tay2789
Level 1 (0 points)

Q: Mac suddenly slowed down

EtreCheck version: 2.2 (132)

Report generated 6/12/15, 4:52 PM

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

 

Hardware Information: ℹ️

    MacBook Pro (Retina, 15-inch, Late 2013) (Verified)

    MacBook Pro - model: MacBookPro11,3

    1 2.3 GHz Intel Core i7 CPU: 4-core

    16 GB RAM Not upgradeable

        BANK 0/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 675 - SN = D863461Y23EF9CPA1

 

Video Information: ℹ️

    Intel Iris Pro

        Color LCD 2880 x 1800

    NVIDIA GeForce GT 750M - VRAM: 2048 MB

 

System Software: ℹ️

    OS X 10.10.3 (14D136) - Time since boot: 0:6:28

 

Disk Information: ℹ️

    APPLE SSD SM0512F disk0 : (500.28 GB)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 499.05 GB (184.74 GB free)

            Core Storage: disk0s2 499.42 GB Online

 

USB Information: ℹ️

    Apple Internal Memory Card Reader

    Western Digital My Passport 0741 2 TB

        EFI (disk2s1) <not mounted> : 210 MB

        Time Machine (disk2s2) /Volumes/Time Machine : 2.00 TB (1.39 TB free)

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Inc. Apple Internal Keyboard / Trackpad

 

Thunderbolt Information: ℹ️

    Apple Inc. thunderbolt_bus

 

Gatekeeper: ℹ️

    Mac App Store and identified developers

 

Launch Agents: ℹ️

    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [running]    com.brother.LOGINserver.plist [Click for support]

    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

 

Launch Daemons: ℹ️

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [loaded]    com.adobe.SwitchBoard.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

 

User Launch Agents: ℹ️

    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [loaded]    com.adobe.ARM.[...].plist [Click for support]

    [loaded]    com.google.keystone.agent.plist [Click for support]

 

User Login Items: ℹ️

    Android File Transfer Agent    Application  (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

    Google Drive    Application  (/Applications/Google Drive.app)

    Dropbox    Application  (/Applications/Dropbox.app)

 

Internet Plug-ins: ℹ️

    Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]

    FlashPlayer-10.6: Version: 18.0.0.160 - SDK 10.6 [Click for support]

    Default Browser: Version: 600 - SDK 10.10

    AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

    AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

    Flash Player: Version: 18.0.0.160 - SDK 10.6 [Click for support]

    QuickTime Plugin: Version: 7.7.3

    SharePointBrowserPlugin: Version: 14.2.2 - SDK 10.6 [Click for support]

    Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]

    JavaAppletPlugin: Version: Java 8 Update 31 Check version

 

Safari Extensions: ℹ️

    MacCost

 

3rd Party Preference Panes: ℹ️

    Flash Player  [Click for support]

    Flip4Mac WMV  [Click for support]

    Java  [Click for support]

 

Time Machine: ℹ️

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 499.05 GB Disk used: 314.31 GB

    Destinations:

        My Passport [Local]

        Total size: 2.00 TB

        Total number of backups: 49

        Oldest backup: 2014-01-02 16:23:33 +0000

        Last backup: 2015-06-12 05:46:18 +0000

        Size of backup disk: Excellent

            Backup size 2.00 TB > (Disk size 499.05 GB X 3)

 

Top Processes by CPU: ℹ️

         5%    firefox

         5%    WindowServer

         3%    Activity Monitor

         3%    backupd

         2%    plugin-container

 

Top Processes by Memory: ℹ️

    1.08 GB    kernel_task

    868 MB    firefox

    147 MB    mds_stores

    147 MB    WindowServer

    147 MB    Google Drive

 

Virtual Memory Information: ℹ️

    8.82 GB    Free RAM

    7.17 GB    Used RAM

    0 B    Swap Used

 

Diagnostics Information: ℹ️

    Jun 12, 2015, 04:46:00 PM    Self test - passed

    Jun 12, 2015, 04:33:30 PM    /Library/Logs/DiagnosticReports/firefox_2015-06-12-163330_[redacted].cpu_resour ce.diag [Click for details]

    Jun 12, 2015, 01:11:36 PM    /Library/Logs/DiagnosticReports/firefox_2015-06-12-131136_[redacted].cpu_resour ce.diag [Click for details]

    Jun 11, 2015, 11:43:17 PM    /Library/Logs/DiagnosticReports/firefox_2015-06-11-234317_[redacted].cpu_resour ce.diag [Click for details]

    Jun 11, 2015, 10:58:02 PM    /Library/Logs/DiagnosticReports/firefox_2015-06-11-225802_[redacted].cpu_resour ce.diag [Click for details]

    Jun 11, 2015, 10:26:44 PM    /Library/Logs/DiagnosticReports/firefox_2015-06-11-222644_[redacted].cpu_resour ce.diag [Click for details]

    Jun 11, 2015, 10:23:53 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-06-11-22 2353_[redacted].crash

    Jun 11, 2015, 10:00:06 PM    /Library/Logs/DiagnosticReports/firefox_2015-06-11-220006_[redacted].cpu_resour ce.diag [Click for details]

    Jun 11, 2015, 01:32:40 PM    /Library/Logs/DiagnosticReports/firefox_2015-06-11-133240_[redacted].cpu_resour ce.diag [Click for details]

    Jun 11, 2015, 01:27:22 PM    /Library/Logs/DiagnosticReports/firefox_2015-06-11-132722_[redacted].hang

    Jun 11, 2015, 11:25:26 AM    /Library/Logs/DiagnosticReports/firefox_2015-06-11-112526_[redacted].cpu_resour ce.diag [Click for details]

    Jun 11, 2015, 01:17:36 AM    /Library/Logs/DiagnosticReports/firefox_2015-06-11-011736_[redacted].cpu_resour ce.diag [Click for details]

    Jun 11, 2015, 01:09:07 AM    /Library/Logs/DiagnosticReports/firefox_2015-06-11-010907_[redacted].hang

    Jun 11, 2015, 01:09:05 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-06-11-01 0905_[redacted].crash

    Jun 11, 2015, 12:26:31 AM    /Library/Logs/DiagnosticReports/firefox_2015-06-11-002631_[redacted].cpu_resour ce.diag [Click for details]

    Jun 10, 2015, 06:34:24 PM    /Library/Logs/DiagnosticReports/firefox_2015-06-10-183424_[redacted].cpu_resour ce.diag [Click for details]

    Jun 10, 2015, 05:04:18 PM    /Library/Logs/DiagnosticReports/firefox_2015-06-10-170418_[redacted].cpu_resour ce.diag [Click for details]

    Jun 10, 2015, 11:24:08 AM    /Library/Logs/DiagnosticReports/firefox_2015-06-10-112408_[redacted].cpu_resour ce.diag [Click for details]

    Jun 10, 2015, 12:08:15 AM    /Library/Logs/DiagnosticReports/firefox_2015-06-10-000815_[redacted].cpu_resour ce.diag [Click for details]

Posted on Jun 12, 2015 2:10 AM

Close
Tay2789

Q: Mac suddenly slowed down

  • All replies
  • Helpful answers

  • by D.Cohen,

    D.Cohen D.Cohen Jun 12, 2015 2:13 AM in response to Tay2789
    Level 6 (8,424 points)
    Desktops
    Jun 12, 2015 2:13 AM in response to Tay2789

    Try these steps:


    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

    - Click on Verify Disc and then, if asked to fix problems, on Repair Disk

    - After this, click on Verify Disk Permissions and then on Repair Disk Permissions

    - After the process is finished, shut down your Mac and turn it back on after about 30 seconds


    Apart from that, take a look at this Apple article and follow the instructions on Resetting NVRAM shown there: How to Reset NVRAM on your Mac - Apple Support


    Try resetting the System Management Controller: https://support.apple.com/en-us/HT201295


    Hope this helps!

  • by Tay2789,

    Tay2789 Tay2789 Jun 12, 2015 2:38 AM in response to D.Cohen
    Level 1 (0 points)
    Jun 12, 2015 2:38 AM in response to D.Cohen

    Hi D.Cohen

     

    I've tried the steps you have mentioned except for the system management controller but no repair was required as the volume appeared to be ok.

     

    However my computer is still slow, particularly safari?

  • by Linc Davis,

    Linc Davis Linc Davis Jun 12, 2015 6:36 AM in response to Tay2789
    Level 10 (208,037 points)
    Applications
    Jun 12, 2015 6:36 AM in response to Tay2789

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.