Q: How do I stop losing my settings?
Hi All,
HELP!
I have a customer who is running PPC with OSx 10.4.
I set Finder to show full path extensions and TextEdit not to render (RTF) files (just show the raw text).
Problem: the customer shut his computer down for the night and the next day, all the configuration changes I made are gone. (He can't edit his ppd files, or find his web directory, which has an extension, and sees all his backups [xxx.000, xxx.001] as the same file.)
How do I stop this?
Many thanks,
-T
Mac OS X (10.7.5)
Posted on Jun 12, 2015 2:29 PM
Hi Benwiggy and All who helped me,
Follow up: I do know better that to accept what a customer tells me over the phone. When I got there, I found nothing wrong. When I was originally there, in Finder, I turned file extension. He had a directory something.html and I could not CD into it with in a shell until I realized it had an extension. The customer had forgotten what I had told him and could not find the directory he was use to seeing in Finder. As to the duplicate files with the same name, he found the various backup files I had made (xxx.000, xxx.001, etc) and thought they were exactly the same name, even though the extensions now clearly showed up. On the Text Edit front, I turned off RTF rendering so I could directly see a php file. With rendering on, it just showed up as a blank screen. After I left, he when into the file to change a misspelling and the screen was not blank, so he got confused because he did not remember all that writing inside the file. It took a little hand holding and erasing of backup files, but he is back to happy camping.
On the bright side, I now know where and how to reset .plist files.
Thank you all for helping me with this.
-T
Posted on Jun 26, 2015 12:48 PM