pengugrl105

Q: Photos won't print properly

Hello,

 

I've been having trouble printing my photos from the Photos app. When I try to print an image, everything seems well and good:

Screen Shot 2015-05-14 at 9.58.40 AM.png

But when I continue:

Screen Shot 2015-05-14 at 10.01.21 AM.png

The item shows up as portrait, and the paper shows up as landscape. I tried printing it, and it did print exactly as shown in this preview. The same thing happens with landscape photos: they show up portrait in the print preview and the paper shows up landscape. It's the same problem for every size of paper, and the only way I have been able to get the whole photo to show up so far is to choose a large paper size to print a small image (because when it turns 90 degrees, it still fits on the paper).

 

I have tried:

- Rotating the images

- Changing anything I can from the dropdown menus on the print preview window ("layout," "paper handling," etc.)

- Going into Word and Preview to change print settings I can't from the Photos print menus (such as landscape/portrait)

- Reinstalling Photos, which required reinstalling OS X

 

I have also tried to print these from iPhoto, and the same problem occurs. I tried to make sure I had the latest version of iPhoto available, and to reinstall it if I did, but could no longer find it in the App Store. My mother does not have the same problem, even though we seem to have all of the same printing presets, and I have never had this problem with iPhoto before.

 

Thank you!

MacBook Pro (13-inch Mid 2012), OS X Yosemite (10.10.3)

Posted on May 14, 2015 8:12 AM

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Q: Photos won't print properly

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  • Helpful answers

  • by Lowen Slow,Solvedanswer

    Lowen Slow Lowen Slow Jun 12, 2015 10:26 PM in response to pengugrl105
    Level 1 (10 points)
    Jun 12, 2015 10:26 PM in response to pengugrl105

    Open TextEdit, go to File > Page Setup..., change page orientation in the dialog box. Click OK. Test print in Photos.app or iPhoto.

  • by R C-R,

    R C-R R C-R Jun 13, 2015 2:07 AM in response to pengugrl105
    Level 6 (17,700 points)
    Jun 13, 2015 2:07 AM in response to pengugrl105

    This sounds like it could be a print driver compatibility issue. From OS X: Printer and scanner software available for download - Apple Support, it appears the driver software for the HP Officejet 4500 G510n-z has been recently updated to version 3.3.1. According to step 3 of this HP support page it may be necessary to remove and re-add the printer to the System Preferences printers list for the printer to use the updated driver.

  • by pengugrl105,

    pengugrl105 pengugrl105 Jul 4, 2015 12:19 PM in response to pengugrl105
    Level 1 (0 points)
    Jul 4, 2015 12:19 PM in response to pengugrl105

    R C-R, I installed the new version of the printer software, and that didn't help.

     

    Lowen Slow, I changed the page orientation from TextEdit and that seemed to do the trick.

     

    Thank you both!

  • by Beamerboy,

    Beamerboy Beamerboy Aug 31, 2015 1:24 AM in response to Lowen Slow
    Level 1 (0 points)
    Aug 31, 2015 1:24 AM in response to Lowen Slow

    This (illogical) use of TextEdit to change the default page orientation appears to be a result of the fact that 'Page Setup...' is not present in Photos, and the Print dialog does not present an orientation graphic, as does Preview. The same trick works if done in the 'Page Setup...' of Pages and other apps. Orientation is not displayed as a component of any printing presets in Photos, so will take it from the Default page attributes set in some other application. The same thing happens to me with a Canon MP970 printer driver. No change by deleting and re-adding the printer.