Mike From O'ahu

Q: FaceTime making strange clicking sound since OS X 10.10

Hi everyone,

 

     I'll make it short. I am running an early 2011 - 13" MBP with 8gb ram, 500gb hdd, and OS X 10.10. Maybe I haven't been phrasing my issue correctly in google, but I may have a unique problem: as of updating my Mac to OS X 10.10, I am experiencing an issue with FaceTime video calls or voice calls (using FaceTime audio or the iPhone handoff feature) where all I can hear is a strange clicking sound, like static. The other person can hear me fine and I can see them fine if on FaceTime video, but I can't hear them.

      I've tried checking my sound and microphone inputs/outputs before, during, and after the calls, and everything remains unchanged. The sound on every other app and in iTunes works just fine and I can hear people just fine if I have an external bluetooth speaker connected, but when using the Mac's sound output, I get the crackling sound. Please advise.

MacBook Pro, OS X Yosemite (10.10), FaceTime, audio, sound, clicking

Posted on Oct 20, 2014 1:29 PM

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Q: FaceTime making strange clicking sound since OS X 10.10

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  • by lucas.sturm,

    lucas.sturm lucas.sturm May 31, 2015 11:07 AM in response to Mike From O'ahu
    Level 1 (0 points)
    May 31, 2015 11:07 AM in response to Mike From O'ahu

    Same here! 15" MBP Late 2011

  • by Andreas Yankopolus,

    Andreas Yankopolus Andreas Yankopolus Jun 5, 2015 8:57 AM in response to Mike From O'ahu
    Level 2 (423 points)
    Apple Watch
    Jun 5, 2015 8:57 AM in response to Mike From O'ahu

    Still broken here despite numerous restarts, resetting PRAM, and the like.

     

    FaceTime also won't recognize my external camera/microphone even though it shows up in "About This Mac" and works fine in Photo Booth.

     

    Astounding.

     

    Maybe I should start learning sign language?

  • by pwyoung,

    pwyoung pwyoung Jun 7, 2015 9:17 AM in response to Andreas Yankopolus
    Level 1 (0 points)
    Jun 7, 2015 9:17 AM in response to Andreas Yankopolus

    I am also having this problem with Facetime on my older MacBook Pro. Usually a reboot will fix it, but it is very annoying. It is definitely a software problem. I had no issues with Facetime while running Mountain Lion. It has only occurred since I installed Yosemite.

    Peter Y.

    Turner Studios Engineering

    ACMT

     

    <Image Edited by Host to Remove Personal Information>

  • by Matt1234,

    Matt1234 Matt1234 Jun 10, 2015 6:52 AM in response to Mike From O'ahu
    Level 1 (0 points)
    Jun 10, 2015 6:52 AM in response to Mike From O'ahu

    Same here 2011 Early Macbook Pro - 10.10.3!

     

    Wow Apple really want you to use Skype

  • by c.steiner,

    c.steiner c.steiner Jun 13, 2015 8:18 AM in response to Mike From O'ahu
    Level 1 (0 points)
    Jun 13, 2015 8:18 AM in response to Mike From O'ahu

    Same issue here. MacBook Pro 13" Late 2011. Audio output is broken after FaceTime call. Only reboot solves the issue until next call.

     

    I wonder how many replies this thread needs until Apple get a move on.

  • by James Tilton2,

    James Tilton2 James Tilton2 Jun 26, 2015 3:08 PM in response to c.steiner
    Level 1 (0 points)
    Jun 26, 2015 3:08 PM in response to c.steiner

    Same issue here.  Mostly when using FaceTime and/or Parallels (Windows 7).

     

    Macbook Pro 13-inch Mac OS 10.10.3

    2.7 Ghz Intel Core i7 

    8GB RAM

  • by Sliced apples,

    Sliced apples Sliced apples Jun 26, 2015 4:47 PM in response to Mike From O'ahu
    Level 1 (0 points)
    Jun 26, 2015 4:47 PM in response to Mike From O'ahu

    So, I think I may have found a solution. I had the same clicking noises, etc in the microphone. Restarts *sometimes* solved the problem for a bit, but never fixed for good. Tried all the suggestions on here and other places to no avail. Today, I did a clean install of Yosemite because of some other issues I was having, and boom, no more FaceTime problems.

  • by originalradman,

    originalradman originalradman Jun 28, 2015 1:26 PM in response to Mike From O'ahu
    Level 1 (0 points)
    Jun 28, 2015 1:26 PM in response to Mike From O'ahu

    Late 2011 Macbook Pro 15" (Purchased early 2012)  Only issue I am having is the popping noise (noticed only when using Facetime.)

     

    I have tried wiping the system and installing a fresh copy of Yosemite with no affect.

     

    16GB Ram

    Dual 256GB SSD HD

    Standard Display (glossy 15" standard resolution)

    Intel/AMD dual video

    Yosemite 10.10.3

  • by Pemahoo,

    Pemahoo Pemahoo Jul 9, 2015 4:39 PM in response to Mike From O'ahu
    Level 1 (5 points)
    Jul 9, 2015 4:39 PM in response to Mike From O'ahu

    Same problem here. using 10.10.4 and an iphone 6. I get loud popping noises when making calls with my macbook. 

  • by London Lawson,

    London Lawson London Lawson Jul 14, 2015 8:39 AM in response to Mike From O'ahu
    Level 1 (5 points)
    Jul 14, 2015 8:39 AM in response to Mike From O'ahu

    Adding my name to the pile. MBP, late 2011. Yosemite 10.10.3.

  • by iKevin_,

    iKevin_ iKevin_ Jul 18, 2015 10:15 PM in response to Mike From O'ahu
    Level 1 (0 points)
    Jul 18, 2015 10:15 PM in response to Mike From O'ahu

    this happens to me often, the only fix i found is to keep garageband open. If the crackling happens when you get an FT call, go to Garageband Preferences> then go to Audio/Midi> then under output device select "soundflower 16", once garageband changes the audio output, change it back to "Built in Output"

     

    That should fix it, at least it does for me. I have no idea what causes this problem, ive just been frustrated so many times that I've tried absolutely everything and this is the only fix i've found.

     

    Hope this Helps.

  • by ReagentX,

    ReagentX ReagentX Aug 13, 2015 11:20 PM in response to Mike From O'ahu
    Level 1 (0 points)
    Aug 13, 2015 11:20 PM in response to Mike From O'ahu

    Just posting an update to my original post (https://discussions.apple.com/message/28279586#28279586). I just bought brand new maxxed Retina Macbook Pro 15" and I experience the popping sound with the following additional configurations:


    • Retina MacBook Pro (Mid-2015) - 10.10.5 (current public release)
      • Using Thunderbolt Display speaker
      • Using Bowers and Wilkins MM-1
      • Using Beats Solo2 Headphones
      • Using Bose QC 20 Earphones
  • by alq-131,

    alq-131 alq-131 Sep 18, 2015 6:34 PM in response to Mike From O'ahu
    Level 1 (0 points)
    Sep 18, 2015 6:34 PM in response to Mike From O'ahu

    All my FaceTime audio problems went away and stayed away once I upgraded to OS X 10.10.4.

  • by maxmw,

    maxmw maxmw Oct 1, 2015 8:24 PM in response to Mike From O'ahu
    Level 1 (0 points)
    Oct 1, 2015 8:24 PM in response to Mike From O'ahu

    tested 10.10.5 that was working fine for a day or two of testing. and just updated to 10.11. everything working perfect right now! i can even plug in headphones while using facetime and unplug them again and the audio driver still works. hoping that they actually fixed this problem that according to apple never existed

  • by TheHideoutMusic,

    TheHideoutMusic TheHideoutMusic Nov 12, 2015 2:28 AM in response to laul
    Level 1 (0 points)
    Nov 12, 2015 2:28 AM in response to laul

    I think you are right on the money. I actually found this post because I am having the same problem on my Early 2011 MBP. I've been trying to figure it out for months. I do a lot of audio production and this problem is surfacing in all applications (even after clean install) as well as at boot. I can't figure it out. I've done clean install with mavericks, yosemite, and El Capitan, and the problem won't go away. I am trying to figure out if it has something to do with a bad SATA cable to my hard drive as I am also getting corrupted and misread audio files left and right. Hardware test passes everything though. Also considered the possibility of a virus or rootkit changing my settings whenever it feel like. I dunno. Anyone figure this out? Apple says nothing is wrong, but then again, apple has been sucking since they killed snow leopard, or even mountain lion for that matter.

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