HT201419: Get help with Mail on your iPhone, iPad, and iPod touch
Learn about Get help with Mail on your iPhone, iPad, and iPod touch
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Q: After typing in my email credentials for the stock mail app, it continually asks for my password in an infinite loop.. How can I f ... After typing in my email credentials for the stock mail app, it continually asks for my password in an infinite loop.. How can I fix this?? more
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Jun 13, 2015 1:48 PM in response to bdbeautyby pedro d,Hello there, bdbeauty.
When issues arise with mail on your iOS device, the following Knowledge Base Article offers up some great steps to troubleshoot:
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
First steps
Follow these steps first:
- To make sure that you're connected to the Internet, open Safari and go to www.apple.com.
- Log in to your email provider's website and make sure that the account is active and that you're using the right password.
- Check your email settings.
- Restart your iOS device.
- Remove the affected email account from your device with these steps:
- Tap Settings > Mail, Contacts, Calendars.
- Tap the email account.
- Tap Delete Account.
- Add your account again.
Thanks for participating in Apple Support Communities.
Cheers,
Pedro.
