HT201777: Locating vendor information
Learn about Locating vendor information
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Helpful answers
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Feb 24, 2015 8:36 AM in response to meadesby jeffd55,Hello meades,
Thank you for using Apple Support Communities.
Take a look at the following articles for information on how to downgrade and manage your iCloud Storage.
iCloud storage upgrades and downgrades - Apple Support
and
Manage your iCloud storage - Apple Support
Regards,
Jeff D. -
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Jun 14, 2015 5:24 PM in response to ematiuby Eric Root,What happens if you unlock the padlock at the top right?
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Jun 14, 2015 6:13 PM in response to Eric Rootby ematiu,The pad lock does nothing (it is not clickeable, and not text appear when I put the cursor on top of it)
Here is the screenshot from my iPhone: Same thing, when I click on the 'free plan' the Done button is disabled.
(When I tap on current plan, it turn enabled).
Also, when I had more that 5GB stored, it used to show a warning saying that I couldn't downgrade because I had
more that 5GB.
This is VERY frustrating. I can't believe how tedious this process it... I just want to cancel the service!
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Jan 13, 2016 12:37 PM in response to meadesby rrepta,i am trying to downgrade on both my iPhone 6 plus and on my macbook pro retina and neither device will allow me to click on the done to downgrade. what kind of scam are you running here apple?
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Feb 27, 2016 4:21 AM in response to meadesby miss_evey,I am having the same issues with the greyed out 'Done' not being clickable when trying to downgrade- has anyone managed to solve this yet?


