Ms.CinemaScope2014

Q: I can't transfer my iTunes library.  I no longer have access to old computer.  Can Apple use my iTunes receipt list from my account to help recover some of the songs I purchased?

Can Apple use my iTunes receipts to help me recover all of the songs that I no longer have access to on my old computer?  I paid for those songs and I'd like them back.

Posted on Jun 15, 2015 7:37 AM

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Q: I can't transfer my iTunes library.  I no longer have access to old computer.  Can Apple use my iTunes receipt list from ... more

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  • by Niel,Helpful

    Niel Niel Jun 15, 2015 7:42 AM in response to Ms.CinemaScope2014
    Level 10 (313,441 points)
    Mac OS X
    Jun 15, 2015 7:42 AM in response to Ms.CinemaScope2014

    Click here and try following the instructions. If you're unable to use that method, ask the iTunes Store staff.

     

    (128778)

  • by Limnos,Helpful

    Limnos Limnos Jun 15, 2015 7:58 AM in response to Ms.CinemaScope2014
    Level 9 (54,292 points)
    Mac OS X
    Jun 15, 2015 7:58 AM in response to Ms.CinemaScope2014

    Download past purchases from iTunes in the Cloud - https://support.apple.com/en-us/HT201272 - "With iTunes in the Cloud, you can access your past purchases from the iTunes Store, App Store, iBooks Store, and Mac App Store." - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud, iTunes Match, and iTunes Radio availability by country - https://support.apple.com/kb/HT204632); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this).  Downloading previously purchased movies and TV shows requires iTunes 10.6 or later.  Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks, alert tones, rental movies), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid.  Apple recommends,  "... back up your iTunes library. " (http://support.apple.com/kb/ht2519). http://www.apple.com/legal/internet-services/itunes/us/terms.html - "Some iTunes Products, including but not limited to Content rentals, may be downloaded only once and cannot be replaced if lost for any reason. It is your responsibility not to lose, destroy, or damage iTunes Products once downloaded, and you may wish to back them up."