Q: My iMac early 2009 freezing issue
Quick question.
Almost every day my iMac early 2009 freezes with no reason. Only thing I can do is hard reset. What to do, what is the cause. What to provide, any log? Where to find it?
Please help.
My EtreCheck logs:
EtreCheck version: 2.2 (132)
Report generated 6/3/15, 8:54 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (24-inch, Early 2009) (Verified)
iMac - model: iMac9,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI Radeon HD 4850 - VRAM: 512 MB
iMac 1920 x 1200
System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: 0:46:59
Disk Information: ℹ️
ST31000342ASQ disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Untitled (disk0s2) / : 999.35 GB (631.93 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5670S
USB Information: ℹ️
Apple Inc. Built-in iSight
Microsoft Microsoft® Nano Transceiver v1.0
HGST Touro Mobile 3.0 1 TB
EFI (disk3s1) <not mounted> : 210 MB
Touro (disk3s2) /Volumes/Touro : 999.86 GB (536 MB free)
Toshiba External USB 3.0 1 TB
EFI (disk2s1) <not mounted> : 210 MB
Toshiba (disk2s2) /Volumes/Toshiba : 999.86 GB (72.20 GB free)
Western Digital My Book 1230 4 TB
EFI (disk1s1) <not mounted> : 210 MB
My Book (disk1s2) /Volumes/My Book : 4.00 TB (2.86 TB free)
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Applications/Karabiner.app
[loaded] org.pqrs.driver.Karabiner (10.6.0 - SDK 10.10) [Click for support]
/Applications/Radio Silence.app
[loaded] com.radiosilenceapp.nke.filter (1 - SDK 10.7) [Click for support]
/System/Library/Extensions
[loaded] com.microsoft.driver.MicrosoftMouse (8.2) [Click for support]
[not loaded] com.wacom.kext.pentablet (5.3.6 - SDK 10.9) [Click for support]
[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Click for support]
[loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) [Click for support]
/System/Library/Extensions/MicrosoftMouse.kext/Contents/PlugIns
[not loaded] com.microsoft.driver.MicrosoftMouseBluetooth (8.2) [Click for support]
[loaded] com.microsoft.driver.MicrosoftMouseUSB (8.2) [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.adobe.AdobeCreativeCloud.plist [Click for support]
[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist [Click for support]
[loaded] com.epson.esua.launcher.plist [Click for support]
[running] com.extensis.FMCore.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[loaded] com.radiosilenceapp.agent.plist [Click for support]
[not loaded] com.teamviewer.teamviewer.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]
[running] com.wacom.pentablet.plist [Click for support]
[loaded] org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: ℹ️
[running] com.adobe.adobeupdatedaemon.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.radiosilenceapp.nke.plist [Click for support]
[loaded] com.teamviewer.Helper.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]
[loaded] com.torch.update.agent.plist [Click for support]
[loaded] com.tunnelbear.mac.tbeard.plist [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[failed] com.adobe.ARM.[...].plist [Click for support] [Click for details]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Box Sync Application (/Applications/Box Sync.app)
Karabiner Application (/Applications/Karabiner.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
BambooCore Application (/Library/Application Support/Wacom/BambooCore.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 8 Update 45 Check version
o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.188 - SDK 10.6 [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.0 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.40416.0 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.188 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.0 - SDK 10.6 [Click for support]
MeetingJoinPlugin: Version: Unknown - SDK 10.2 [Click for support]
Safari Extensions: ℹ️
Facebook Cleaner
uBlock
GooglePlus
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
FUSE for OS X (OSXFUSE) [Click for support]
Java [Click for support]
Microsoft Mouse [Click for support]
PenTablet [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
4% WindowServer
2% com.apple.WebKit.WebContent(5)
1% Box Sync Monitor
1% plugin-container
1% com.apple.WebKit.Networking
Top Processes by Memory: ℹ️
1.07 GB com.apple.WebKit.WebContent(5)
668 MB kernel_task
524 MB firefox
442 MB Safari
426 MB Google Chrome Helper(8)
Virtual Memory Information: ℹ️
62 MB Free RAM
7.94 GB Used RAM
2 MB Swap Used
Diagnostics Information: ℹ️
Jun 3, 2015, 08:04:24 PM Self test - passed
Jun 3, 2015, 02:08:36 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Creative Cloud_2015-06-03-140836_[redacted].crash
Jun 3, 2015, 03:44:23 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Creative Cloud_2015-06-03-034423_[redacted].crash
Jun 2, 2015, 02:36:04 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Creative Cloud_2015-06-02-143604_[redacted].crash
Jun 2, 2015, 10:29:00 AM /Users/[redacted]/Library/Logs/DiagnosticReports/ExManBridgeTalkCmd_2015-06-02- 102900_[redacted].crash
Jun 2, 2015, 09:41:58 AM /Library/Logs/DiagnosticReports/Adobe Photoshop Lightroom 5_2015-06-02-094158_[redacted].hang
Jun 1, 2015, 02:21:43 PM /Library/Logs/DiagnosticReports/discoveryd_2015-06-01-142143_[redacted].cpu_res ource.diag [Click for details]
Jun 1, 2015, 08:31:26 AM /Users/[redacted]/Library/Logs/DiagnosticReports/familycircled_2015-06-01-08312 6_[redacted].crash
Jun 2, 2015, 10:23:37 AM /Users/[redacted]/Library/Logs/DiagnosticReports/AppZapper_2015-06-02-102337_[r edacted].crash
Jun 2, 2015, 08:08:36 AM /Library/Logs/DiagnosticReports/PDApp_2015-06-02-080836_[redacted].hang
Posted on Jun 15, 2015 10:44 AM
A
If possible, reinstall the original memory and see whether the freezes stop. Otherwise, remove one of the memory modules and test. Then switch and test again.
B
Disconnect all USB devices and test. If the freezes stop, reconnect the devices one at a time until you identify the culprit.
C
Any or all of the following third-party system modifications may be contributing to the problem:
Microsoft Mouse
WD Smartware
Karabiner
Radio Silence
Check that all are up to date, and if they are, uninstall them, one at a time, to see whether you can determine which is at fault. A conflict between modifications may be involved.
Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.
Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.
I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.
Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.
Back up all data before making any changes.
You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.
If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.
D
Back up all data before proceeding.
Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them.
Start up in safe mode to rebuild the font caches. Restart as usual and test.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, ask for instructions.
If you still have problems, then from the Font Book menu bar, select
File ▹ Restore Standard Fonts...
You'll be prompted to confirm, and then to enter your administrator login password.
Also note that if you deactivate or remove any built-in fonts, for instance by using a third-party font manager, the system may become unstable.
Posted on Jun 15, 2015 1:46 PM