HT201454: If you don't see your family's shared content

Learn about If you don't see your family's shared content
justme68

Q: how to share a gift card balance

We have redeemed a gift card on the primary iTunes account (mine) but all of the purchases are done from another (my daughter's).  She is able to purchase using my credit card but can't use the gift card.  Would love any suggestions.  Am not interested in me buying it and sharing it with her.

iPhone 6, iOS 8

Posted on Jun 15, 2015 5:51 PM

Close

Q: how to share a gift card balance

  • All replies
  • Helpful answers

  • by King_Penguin,

    King_Penguin King_Penguin Jun 15, 2015 11:44 PM in response to justme68
    Level 10 (133,599 points)
    iTunes
    Jun 15, 2015 11:44 PM in response to justme68

    You should have redeemed the card onto her account, gift cards can't be shared between accounts. Try contacting iTunes Support and ask them if they can transfer it to her account or unredeem the card so that you can redeem it onto hers : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    For how purchases are billed in family sharing : Family purchases and payments - Apple Support :

    After you set up your family, any time a family member initiates a new purchase it will be billed directly to your account unless that family member has gift or store credit. First, their store credit will be used to pay the partial or total bill. The remainder will bill to the family organizer's card. As the family organizer, any receipts generated by the transaction will be sent to you.