gazzagee
Level 1 (0 points)

Q: Time Capsule stopped working now get unexpected error

Please someone help me before the thing gets throw out the window.

 

I have my time capsule connected via a ethernet cable to my SKY broadband router, for the last year it has been backing up my system, 20 days ago it stopped backing up, I have looked at a few post on here but can't find a solution to my problem.

 

I have now factory reset the TC, I open airport and my TC (i think) appears under "other wifi devices", when I connect to it, it says "examining the base station" then after a 30 seconds it says "an unexpected error occurred. Try Again".

 

Well I have tried and tried again.

 

anyone........

MacBook Pro (15-inch Mid 2010), OS X Yosemite (10.10.2)

Posted on Jun 16, 2015 10:03 AM

by Bob Timmons,Solvedanswer
Bob Timmons Bob Timmons
Level 10 (105,018 points)
Wireless
A:

The iPad and iPhone versions of AirPort Utility and AirPort Setup have always worked more reliably than AirPort Utility on a Mac.

 

If you have not already done so, download and install AirPort Utility on the iPad (since it has a larger, easier to see screen)

 

https://itunes.apple.com/us/app/airport-utility/id427276530?mt=8

 

Once the App is installed.......

Go to the Home Screen on the iPad

Tap on Settings (gear icon)

Tap on WiFi

Look for a listing of Set Up a New Base Station

Tap on Time Capsule. The example below shows an AirPort Express, but you will see Time Caspsule

 

That will get the setup "wizard" running to guide you through

 

New AirPort iOS 1.PNG

Posted on Jun 16, 2015 12:02 PM

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gazzagee

Q: Time Capsule stopped working now get unexpected error

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  • Helpful answers

  • by Bob Timmons,

    Bob Timmons Bob Timmons Jun 16, 2015 10:18 AM in response to gazzagee
    Level 10 (105,018 points)
    Wireless
    Jun 16, 2015 10:18 AM in response to gazzagee

    It is not the Time Capsule that should be thrown out the window......it is the Yosemite operating system on your Mac.

     

    There are still a number of networking bugs in Yosemite, and you have one of them crawling around in your Mac.

     

    Try the following workaround on your Mac......

     

    Open System Preferences (gear icon on the dock)

    Open Network

    Click on WiFi on the left panel to highlight it

    Click Advanced at the lower right of the window

    Click the TCP/IP tab

    Make sure that the setting for Configure IPv6 is set to Link Local Only

    Click OK

    Click Apply in the next window

     

    Now click Ethernet to highlight it

    Click Advanced

    Click TCP/IP

    Make sure that the setting for Configure IPv6 is set to Link Local Only

    Click OK

    Click Apply in the next window

     

    Restart your Mac

    Power off and restart the TC

     

    See if that helps on the "unexpected error" bug

  • by gazzagee,

    gazzagee gazzagee Jun 16, 2015 10:33 AM in response to Bob Timmons
    Level 1 (0 points)
    Jun 16, 2015 10:33 AM in response to Bob Timmons

    Thanks for that.

     

    But no that has not worked, it says the same thing

  • by Bob Timmons,

    Bob Timmons Bob Timmons Jun 16, 2015 10:42 AM in response to gazzagee
    Level 10 (105,018 points)
    Wireless
    Jun 16, 2015 10:42 AM in response to gazzagee

    That one will usually cure the "unknown error" issue. See this Apple Support document to confirm:

     

    AirPort base station not seen or "An unexpected error occurred" appears in AirPort Utility 6.3 - Apple Support

     

    Do you happen to have an iPhone or iPad handy that you could try to use to set up the TC?

  • by gazzagee,

    gazzagee gazzagee Jun 16, 2015 11:44 AM in response to Bob Timmons
    Level 1 (0 points)
    Jun 16, 2015 11:44 AM in response to Bob Timmons

    Hi there,

     

    yes I have both iPad and iPhone to use

  • by Bob Timmons,Solvedanswer

    Bob Timmons Bob Timmons Jun 16, 2015 12:02 PM in response to gazzagee
    Level 10 (105,018 points)
    Wireless
    Jun 16, 2015 12:02 PM in response to gazzagee

    The iPad and iPhone versions of AirPort Utility and AirPort Setup have always worked more reliably than AirPort Utility on a Mac.

     

    If you have not already done so, download and install AirPort Utility on the iPad (since it has a larger, easier to see screen)

     

    https://itunes.apple.com/us/app/airport-utility/id427276530?mt=8

     

    Once the App is installed.......

    Go to the Home Screen on the iPad

    Tap on Settings (gear icon)

    Tap on WiFi

    Look for a listing of Set Up a New Base Station

    Tap on Time Capsule. The example below shows an AirPort Express, but you will see Time Caspsule

     

    That will get the setup "wizard" running to guide you through

     

    New AirPort iOS 1.PNG

  • by gazzagee,

    gazzagee gazzagee Jun 16, 2015 12:29 PM in response to Bob Timmons
    Level 1 (0 points)
    Jun 16, 2015 12:29 PM in response to Bob Timmons

    Thanks very much for that, it now shows the TC on the phone Airport Utility, and I now have a green light on the TC itself, but it still does not show on the laptop, I have done a reboot but nothing there at all.

  • by Bob Timmons,

    Bob Timmons Bob Timmons Jun 16, 2015 12:34 PM in response to gazzagee
    Level 10 (105,018 points)
    Wireless
    Jun 16, 2015 12:34 PM in response to gazzagee

    Unfortunately, as you have confirmed,  this is a Yosemite issue, not a Time Capsule issue.

     

    Your best bet may be to post in the Yosemite support area or contact Apple Support for assistance. The link for the Yosemite support area is just below:

     

    OS X Yosemite

     

    Click "Contact Us" at the lower right of this web page to reach Apple directly.

  • by gazzagee,

    gazzagee gazzagee Jun 16, 2015 12:37 PM in response to Bob Timmons
    Level 1 (0 points)
    Jun 16, 2015 12:37 PM in response to Bob Timmons

    Thanks very much, managed to get it going now with your help, and its just doing a backup.

     

    thanks a lot