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Helpful answers
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Jun 16, 2015 8:25 PM in response to davidfromtrappeby Meg St._Clair,davidfromtrappe wrote:
I still maintain that Apple should let us modify this behavior.
Perhaps they will. Lots of people are apparently providing feedback on the matter.
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Jun 16, 2015 11:25 PM in response to davidfromtrappeby nick101,There were plenty of reviews published before ordering spend. Almost all of them commented on the fact that the watch face only stayed live for a short time. Some reviewers saw that as a significant issue; others were less concerned. So there *were* indications of this "problem" before purchase.
Not to mention the fact that you can return the thing if it doesn't fit your needs. Since it's such a problem for you, I expect you discovered it within the 14 days.
This is a general-purpose consumer device and, like all such devices is stuffed to the gills with compromises. The fact that it doesn't work precisely the way that you, personally want it to does not make Apple dishonest, or the device over-priced. You may expect whatever you want to for $400, but the watch is what it is - neither more nor less
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Jun 17, 2015 12:13 AM in response to Winston Churchillby léonie,My son is a first responder, it's certainly a discussion I had with him prior to his purchase and as part of his decision making process about whether he would get one or not. We even discussed whether it might be possible to use the watch as a fob watch. If he could have these discussions with others then so could you, it's your $ 400, it's your responsibility to ensure it does what you want before you buy it, it's your negligence if you spend your $ 400 on something you need to do something without ensuring it does it.
All valid points, Winston Churchill. But the first place I am looking before buying a product are the technical specifications of the product on the vendor's page.The App Store page, where I placed the preorder for my watch, did not list this strange behaviour, that the watch face will be turned off most of the time. Or that we have to raise the arm to make the watch face show or press the crown, and that the face will vanish again, before we can read it properly.
On none of Apple's pages is the watch shown with an empty display. All pictures are showing the watch with a beautiful face. A real pity we are rarely seeing our watches like this.
The Apple Watch is a nice piece of equipment and fun to have, but it is no substitute for my old watch, where the watch face will stay put and not vanish while I am still looking at it.
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Jun 17, 2015 1:34 AM in response to léonieby nick101,léonie wrote:
My son is a first responder, it's certainly a discussion I had with him prior to his purchase and as part of his decision making process about whether he would get one or not. We even discussed whether it might be possible to use the watch as a fob watch. If he could have these discussions with others then so could you, it's your $ 400, it's your responsibility to ensure it does what you want before you buy it, it's your negligence if you spend your $ 400 on something you need to do something without ensuring it does it.
All valid points, Winston Churchill. But the first place I am looking before buying a product are the technical specifications of the product on the vendor's page.The App Store page, where I placed the preorder for my watch, did not list this strange behaviour, that the watch face will be turned off most of the time. Or that we have to raise the arm to make the watch face show or press the crown, and that the face will vanish again, before we can read it properly.
On none of Apple's pages is the watch shown with an empty display. All pictures are showing the watch with a beautiful face. A real pity we are rarely seeing our watches like this.
The Apple Watch is a nice piece of equipment and fun to have, but it is no substitute for my old watch, where the watch face will stay put and not vanish while I am still looking at it.
So you started by sayin the information wasn't available. Now you're saying it wasn't available on the one page you looked at, presumably because various people have pointed out where the info *was* available. And to top it, you're complaing that none of the pictures show the watch with a lank face?
Send it back, get your money back, stickj with your o9ld wathc. These discussion groups are for people who need help resolving problems, not for people to try and stand up utterly specious complaints.
And, if you want to sugets that it doesn't say anywhere what these discussion are for, it's in the terms of use, which you no doubt read becasue you can't sign up without being presented with them
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Jun 17, 2015 1:44 AM in response to léonieby Winston Churchill,I'm not going to disagree that this information may not have been available on those specific pages that you looked at, but it was available somewhere, otherwise me and my son would not have been able to have had the conversations we did pre- purchase.
We discussed the potential to use this as a fob watch for medical purposes. We decided that it would be possible to have the screen display in the correct orientation when raised from it's hanging position because the screen did not rotate to try to remain upright as an iPod display does for example, but that in this position it possibly wouldn't be at the same angle as it would be when one raised the wrist to see it, so it may not illuminate automatically and may need to be tapped.
We were also aware that the screen only stayed illuminated for around 7 seconds when the wrist was raised but that it stayed illuminated for longer if tapped, although we couldn't work out how long this was at the time.
On the whole we decided the watch would be suitable as a fob watch (assuming we could find a 3rd party strap or adapt an Apple strap ourselves) from a functional point of view, but from a practical point of view it may incur too much damage in that use for the money that it cost. We didn't evaluate it for medical use on the wrist but had we have done, I believe we would have been in a position to come to the conclusion it wasn't suitable. There is a difference between the two situations that makes it that one would be reasonably functional and the other not, with the watch on the wrist and the other hand holding the patients wrist there isn't a way to tap the screen when the display goes out (the wrist could be rotated, but given the frequency this would need doing, it wouldn't really be ideal), as a fob watch the hand that isn't holding the patients wrist could be used to tap the watch.
The point here being that if the watch was to be used in a specific situation, it was possible to find out much of the information needed to make a decision, if there was any information that wasn't available, the watches were available for inspection at the store on the day they came out for sale, if the user had a specific need from the watch they should have made sure they could be put to that use before they purchased them. I reject the suggestion that people couldn't have investigated the usefulness of the product in a certain situation pre-purchase because we managed to do exactly that.
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Jun 17, 2015 2:00 AM in response to waynefromtorontoby Dan Mitchell1,Here is the link to the source document for my comments above --
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Jun 17, 2015 6:56 AM in response to julian KAYEby mrchuckhall,The great thing about an actual watch is that it doesn't take both hands to use. This "feature" is enough to return the Apple watch. They're right - Apple Watch isn't for everybody. Neither is Apple.
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Jun 17, 2015 7:16 AM in response to mrchuckhallby Dan Mitchell1,In fact we could say that any one watch is rarely a "watch for all seasons"
e.g. - I use a GPS enabled chunky sports watch when out running, and an Apple Sport Watch for informal exercise and walking; a Pebble Time is worn for its long battery life, plus a Tourbillon mechanical or a Minute Repeater for formal occasions.
So there is surely a place for some sort of smartwatch in a reasonably active persons's life. There are a lot of Android watches out there now, as alternates to Apple.
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Jun 17, 2015 7:20 AM in response to Winston Churchillby léonie,I reject the suggestion that people couldn't have investigated the usefulness of the product in a certain situation pre-purchase because we managed to do exactly that.
True.
But that requires that you are aware that the way you want to use the product might be considered special. Apple is calling the Apple Watch a watch, and all product pages are showing photos of a nice watch with a watch face. The basic functionality of a watch is being able to tell the time by looking at it. Apple did not exactly go out of the way to make it clear, that the Apple watch would require interaction for the most basic service of a watch, to tell the time.
When I buy a product, I check for the features that might not be the basic standard, but I rarely check for the most basic features. That I expect to be there by default.
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Jun 17, 2015 8:21 AM in response to davidfromtrappeby Lawrence Finch,davidfromtrappe wrote:
The you are all right and I am wrong. I did do plenty of research. However I have found over the years that I don't always realize the impact of some feature until I actually use the product in real life. I still maintain that Apple should let us modify this behavior.
I agree that there should be a way to override the current behavior. Especially for the stopwatch and similar functions. It has to be a "smart" override, however, because if the face stayed on all the time the battery would run down in a few hours. Perhaps if you drop your arm for more than, say, 30 seconds, it would revert to the "normal" behavior.
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Jun 17, 2015 10:07 AM in response to léonieby Dan Mitchell1,Re: Apple did not exactly go out of the way to make it clear, that the Apple watch would require interaction for the most basic service of a watch, to tell the time.
Possibly - but ever since the original announcement of the Watch there has been frequent discussion of how long the Watch might live on a single charge, and how battery usage might be economised.
And indeed it is a topic of discussion about every new Android Wear watch that has come on the market. It is possibly the most often topic mentioned.
Plus discussion about the long battery life of the Pebble range has always included that its economies depend on a non-led screen.
Surely some of all of that must have been noticable to prospective buyers of the Apple watch before purchase ?
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Jun 17, 2015 11:33 AM in response to Dan Mitchell1by léonie,Surely some of all of that must have been noticable to prospective buyers of the Apple watch before purchase ?
This information has been around, yes, but it does not follow from that, that an Apple Watch would make it impossible to keep the watch face visible long enough to read all complications or to decide for oneself, how long the watch face would be displayed.
Even the Apple Watch User Guide does not tell anywhere that the Apple Watch display will be black most of the time: https://help.apple.com/watch/#/apd4826bea85
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Jun 17, 2015 1:17 PM in response to léonieby Dan Mitchell1,Then best would be for owners to be given a selectable option to retain image for a stepped variable period, possibly with an estimate of battery life reduction at each increasing step.
Now, to give you an indication of the penalty of keeping on a watch face I deliberately held the Mickey Mouse watch face on until the watch had lost 10% of its charge. The result (on a single test) was a loss of 10% charge in 22 minutes. This probably equals a 100% loss of charge in 220 minutes, or about 3 hours 40 minutes !
Different watch faces will probably give different results, but it is clear that an illuminated watch face means a severe drain on the battery. You pays your money and you takes your choice.
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Jun 17, 2015 2:29 PM in response to Dan Mitchell1by léonie,The result (on a single test) was a loss of 10% charge in 22 minutes. This probably equals a 100% loss of charge in 220 minutes, or about 3 hours 40 minutes !
Anything the watch does is draining the battery. When I keep the Workout.app running, for example in outdoor cycle mode, I have to charge the watch again after five hours. I would not mind to have to charge it half an hour earlier, if it just would show the clock face for a bit longer, without me having to take the hands of the handle bar.
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Jun 17, 2015 2:54 PM in response to julian KAYEby Kist221,Have you tried simply using the stopwatch feature? Or perhaps looking into an app that might have the desired usefulness?