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Taylor Mudge
Level 1 (5 points)

Q: songs disappeared on iPhone

After years of happily using iTunes on my iPod and iPhone now I can only play a very few songs that my iTunes desktop says are stored on the iPhone. The iPhone shows the song but it requires being downloaded from the cloud. Never had this issue before.

iMac (21.5-inch, Late 2013), OS X Yosemite (10.10.1)

Posted on Jun 15, 2015 10:30 AM

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Taylor Mudge

Q: songs disappeared on iPhone

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  • by joe_7399,

    joe_7399 joe_7399 Jun 17, 2015 11:08 AM in response to Taylor Mudge
    Community Specialists
    Jun 17, 2015 11:08 AM in response to Taylor Mudge

    Hello ,

     

    Welcome to the Apple Support Communities!

     

    From the way you describe your situation, it sounds like the some of your purchased music may not actually be located on your iPhone. If, on your iPhone, under Settings > Music you have Show All Music turned on, you will not only see what is on your iPhone, but all other purchases that are not currently on your iPhone. This music that is not on your iPhone is available for download from the cloud. 

     

    Please review the attached article for more information. 

     

    Download past purchases from iTunes in the Cloud - Apple Support

     

    On an iPhone, iPad, or iPod touch

    1. Tap Settings > Music and make sure Show All Music is on.
    2. Tap the Music app.
    3. Find the item that you want to download.
    4. Tap the Download   icon.

    If you can't find an item in Music using these steps, download it from the iTunes Store app:

     

    • iPhone or iPod touch: Tap the iTunes Store app. Then go to More > Purchased. Tap Not on This iPhone or Not on This iPad. Scroll to find the song you want to download, then tap it. Tap the Download   icon next to it. Your item downloads to your device.

     

    Have a great day,

    Joe