TraciQ

Q: phone locator question

I used to be able to see where my daughter's phone was located simply by clicking on the "details" link at the top right of a text from her. It brought up this nice little map.
Now I can't. Where do I turn this function on again?

She got a new cell phone about two months ago and I'm guessing that's when it changed.

She can't figure out where to turn it back on either.


Posted on Jun 15, 2015 12:49 PM

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Q: phone locator question

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  • by sterling r,

    sterling r sterling r Jun 17, 2015 11:55 AM in response to TraciQ
    Community Specialists
    Jun 17, 2015 11:55 AM in response to TraciQ

    Hello there TraciQ,

     

    It sounds like you're no longer able to see your daughters location when you look at the info option on messages from her. That indicates to me that the Find My Friends function is not signed in anymore on her phone. Use this article to help troubleshoot this:

     

    Get help using Find My Friends

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling