William Damon

Level 1 (55 points)

Q: cannot turn off incoming mail sounds

I am running 10.8.1 on a new retina macbook.

I have tried every preference panel I can find and nothing seems to be able to turn off the incoming mail sound.

I am getting what I think is the "Basso" sound whenever a new mail message comes in.

I went to Mail Preferences and picked New Messages Sound>None.

Then I unchecked Play sounds for other mail actions

Still get the basso sound when new mail comes in.

I even rebooted to see if that would fix it. No luck.

Then I went and tried to change the sound to something else. That didn't work either. Stuck on basso!

Even checked Notifications Center and the Sound Preferences Panel. No luck there either.

I don't want to turn off sound entirely, just stop incoming mail sounds.

Any help or suggestions would be appreciated!

thanks

iMac, OS X Mountain Lion, 16GB Ram, 1 TB Hard Drive

Posted on Aug 29, 2012 10:18 AM

I have this question too

Q: cannot turn off incoming mail sounds

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by dowsmith,

dowsmith Jun 18, 2015 1:44 AM in response to Zangão
Level 1 (19 points)

Mac OS X

Jun 18, 2015 1:44 AM in response to Zangão

I have the same problem as the orignal poster. I'm running 10.10.3.

I have:
1. Mail prefs set to New Messages Sound>None.
2. System prefs/Notifications: none for Mail
3. I'm not running SpamSieve

Anyone found a solution?
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by lisbonbhoy,

lisbonbhoy Oct 10, 2015 7:57 AM in response to dowsmith
Level 1 (0 points)

Oct 10, 2015 7:57 AM in response to dowsmith

I solved this - found out that Spamsieve was the culprit.
If running Spamsieve - go to http://c-command.com/spamsieve/help/how-can-i-hide-spamsiev and show in dock. You may have to close the mail app and re-open.
Then go to Spamsieve preferences - click tab for Notifications and uncheck "play sound" - it was the basso.aiff on my iMac.
This solved it for me.
If you wish to hear another sound when mail arrives - configure your choice in the mail app.
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by James Reid1,

James Reid1 Dec 14, 2015 1:53 PM in response to Martin S Taylor
Level 1 (5 points)

Mac OS X

Dec 14, 2015 1:53 PM in response to Martin S Taylor

Realize this is an old thread, but thanks, Martin. That was driving me crazy!!
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by dmenninger,

dmenninger May 20, 2016 10:01 AM in response to Zangão
Level 1 (4 points)

May 20, 2016 10:01 AM in response to Zangão

If you are running Outlook, you still need to go into Apple Mail preferences to turn off sounds for the Exchange account.
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