HT201485: If you forgot the answers to your Apple ID security questions
Learn about If you forgot the answers to your Apple ID security questionsQ: hi i forgot my security question and appernly when u try 3 time with wrong answer its nothing u can do . but i already bought itun ... hi i forgot my security question and appernly when u try 3 time with wrong answer its nothing u can do . but i already bought itunes gift card and redeem it to my account and now i can not use it and its killing me .... can u pleassse please help me more
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Helpful answers
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Jun 19, 2015 12:27 AM in response to nooshin.niktinatby King_Penguin,If you have a rescue email address on your account (an alternate email address is different) then you can use that to reset them : If you forgot the answers to your Apple ID security questions
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID
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Jun 19, 2015 8:28 AM in response to nooshin.niktinatby martije,This just happened to me and yes it's su$#$ . that being said, I was able to get the problem resolved after Persisting with ITunes support. They stated they could not verify my account with address, email, phone, but only with the security questions,,, since I only used gift cards, no credit card info was on file, with the help of TIM from ITunes, I was able to enter my credit card info, they were able to reset my questions, I removed my credit card info after we completed the reset. Hopefully this helped,,,,