Q: I cannot access Apple Mail to receive or send (my workaround is to use my Yahoo! mail). Mail does let me view or delete form ... I cannot access Apple Mail to receive or send (my workaround is to use my Yahoo! mail). Mail does let me view or delete former e-mails. more
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Helpful answers
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Jun 18, 2015 1:47 PM in response to BSwan951by Brett L,Greetings BSwan951,
I am sorry to hear you are having an issue with being unable to send or receive email on your Mac. Let's see if we can get you back up and running.
I would suggest that you troubleshoot using the steps in this article -
If you can’t send or receive email on your Mac - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L
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Jun 18, 2015 4:37 PM in response to Brett Lby BSwan951,Thanks for taking the time to respond. Going through the suggested steps gave me a lot of good background info, but ultimately the Mail Connection Doctor showed that I needed to verify my user name and password. I have been using my Apple ID for User Name, and I have an associated password which I have been using for all other apps requiring my Apple ID (e.g. iTunes, etc.) with no problems. I am reluctant to change my Apple ID and Password as that would cause a ripple effect througout.
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Jun 19, 2015 2:33 PM in response to BSwan951by Eric Root,Clarification question - when you use your user name and password, it is not accepted? Check Mail/Preferences/AccountsAccount Information to double check that is the User name set there.
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Jun 20, 2015 11:50 AM in response to Eric Rootby BSwan951,I double checked my user name (My Apple ID and e-mail address) and they are good and unchanged, working for all other applications where thay are required. Again, thanks for your responses.
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Jun 21, 2015 2:47 PM in response to BSwan951by Brett L,Hi BSwan951,
Thank you for using Apple Support Communities. Due to the nature of the issue you described you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
Brett L
