Q: New iTunes 12, not recognizing device?

AFG12 wrote:

 

Same boat here.  None of the suggested solutions work.  My device is now basically useless.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)

Would LOVE to see Apple

(1) Make it easy to download/upload stuff without having to use iTunes (3rd party apps can help, but if I wanted to go that route I would have bought an Android);

If you mean via Windows Explorer, not going to happen.

(2) Make it easier to just download/upload individual files - syncing really does nothing for me (I have about 200 gb of music so I can't sync my entire collection!) and it would be nice to have an old-fashioned folder to move songs, pictures, etc. manually from the device to the computer without going through all the silly syncing business.

Sync with selected playlists. At the simplest level you create a single playlist that is synced to the device. You then add or remove tracks from that list and sync to update the device with the changes.

All of your content should be in your library (and backed up) so there should never be a need to copy files from the device, other than content created on it which can be done via iTunes (app data) or Explorer (camera roll).

tt2

Hey guys,

I have been battling this for DAYS AND DAYS.  This is what I did and it works without a reboot, you don't lose your files and it is super fast.  This is what I did and I was synching within 10 minutes. 

Download and Install appzapper.com

Close iTunes 12

Open App Zapper (you do not need to purchase or register it)

Open App Zapper preferences and UNCHECK the box to protect Apple applications

Drag iTunes Application to the App Zapper window and zap away

Run software update and iTunes 12 will reinstall

Apparently apple has released a fix for this issue but it does not "fix" until you uninstall and reinstall iTunes 12

Hope this helps.  

Thanks, this solved my problem.

Hello,

    I had the same issue after i updated my iPhone it was not working with my iTunes, i tried everything as you did but its not worked then i connected my iPhone 6 plus with different USB cable its working for me since yesterday. I belive it works for you too

*Latest iTunes update wasn't detecting my device (iPhone 6plus).

*Uninstalled the 3 programs then reinstalled iTunes.

*Issue resolved, thanks SirBenn21!

Yep. This was the only thing that worked. Once I uninstalled these three programs and reinstalled iTunes 12, it finally recognized my device.

that solution worked for me! Thank you!

How do you uninstall?

8 months later and this still helped me! I was about to pull my hair out. I uninstalled all 3 and once I restarted my computer and phone this worked automatically. Thank you sooo much for saving my sanity!

Ok...... I have tried everything including re installing itunes several times. i can not sync any of my devices. i have not been able to since march. i even hard reset my iphone 5c but still no sync. even my 5s wont sync. i have tried 4 different usb cables with no luck what the heck apple??

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.

tt2

thank you for your reply. i have deleted and removed all itunes products as listed in the links above and STILL have issues

iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support and i have followed this step by step

If you have a 64-bit machine try the "for older video cards" version.

tt2

i tried the 64 bit but it wont work for my computer. I get a : The application has failed to start because its

side by side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe

tool for more detail.

i have finally been able to retrieve my photos off of the phones but still no sync......