mj112123

Q: can't connect to my account, like if i didn't do anything

when i connect my device to my itunes account, it goes like if i didn't do anything and i can't connect my device to my account, so i can't download anything. Help please

iPad Mini, iOS 8.3

Posted on Jun 19, 2015 9:45 AM

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Q: can't connect to my account, like if i didn't do anything

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  • by D.Cohen,

    D.Cohen D.Cohen Jun 19, 2015 9:47 AM in response to mj112123
    Level 6 (8,424 points)
    Desktops
    Jun 19, 2015 9:47 AM in response to mj112123

    Here’s how you can manage the associated devices:

    https://support.apple.com/en-us/HT204074


    You can find the devices associated with your Apple ID in iTunes using your Mac or PC:

    Click to open your account in iTunes, or use these steps:

    • Open iTunes, select Store - Sign In, after that enter your Apple ID and password.
    • Click Store - View Account.
    • Select Manage Devices in the iTunes in the Cloud section.

    Next to each device, you will be able to see when it was associated with your Apple ID.


  • by Demo,

    Demo Demo Jun 19, 2015 10:32 AM in response to mj112123
    Level 10 (95,884 points)
    iPad
    Jun 19, 2015 10:32 AM in response to mj112123

    I Think that you should explain exactly what you mean by you can't connect to your account. I assume that you mean that you can't sign in and that's why you can't download, but I'm just guessing.

  • by mj112123,

    mj112123 mj112123 Jun 20, 2015 2:45 PM in response to Demo
    Level 1 (0 points)
    Jun 20, 2015 2:45 PM in response to Demo

    For example, if i want to download a free appwith my ipad, i clic on "free" then "download" , i write my accont name and my password, and after 2 sec. It become "free" again, and my ipad doesn't download the app. And i can't do any update too ;(

    i hope it will help you to find my problem,

    thx a lot

  • by Demo,

    Demo Demo Jun 20, 2015 5:40 PM in response to mj112123
    Level 10 (95,884 points)
    iPad
    Jun 20, 2015 5:40 PM in response to mj112123

    That's what I thought you meant but I wanted to be sure. The first two things that I would try are just to restart the iPad and see if you can sign in and if that doesn't work, force restart your iPad and then try again. If neither of those things work, post back and explain what happened when you tried.

     

    Restart your iPhone, iPad, or iPod touch - Apple Support