Rolo72
Level 1 (0 points)

Q: why can't I open a new document in Pages?

It just opens a blank black page which says DO NOT LOCALIZE  at the top and cancel or choose at the bottom.

iPhone 5s

Posted on Jun 22, 2015 1:08 PM

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Rolo72

Q: why can't I open a new document in Pages?

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  • by sterling r,

    sterling r sterling r Jun 24, 2015 1:29 PM in response to Rolo72
    Community Specialists
    Jun 24, 2015 1:29 PM in response to Rolo72

    Hello Rolo72,

     

    It sounds like your Pages app opens to this screen with a message, and you cannot open any existing documents or create new ones. I would start by quitting the Pages and Settings apps and relaunching it then try again. 

     

    Force an app to close in iOS

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.

    2. Swipe left to find the app you want to close.

    3. Swipe up on the app's preview to close it.

     

    If the issue persists, then I would backup the phone to iTunes to ensure your existing non iCloud documents are safe:

     

    How to back up your devices using iCloud or iTunes

     

    Then delete and reinstall the app:

     

    Delete music, movies, podcasts, and other content from your iPhone, iPad, iPod touch

    Delete an app

    Remove an app using the steps below:

     

    1. Tap and hold on the app until it jiggles.
    2. Tap the X in the upper-left corner to delete.
      You might be asked to confirm that you want to delete the app. If you see a pop-up that says, "Deleting [app name] will also delete all of its data," tap Delete.

     

    That should right the ship so to speak and get Pages working as it should again. 

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling