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Helpful answers
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Jun 23, 2015 12:33 PM in response to alancampby Allen A,Hey alancamp,
The article linked below details a number of additional steps that may help restore functionality to your iPod shuffle.
iPod shuffle troubleshooting and service FAQ
https://support.apple.com/en-us/TS1412Cheers,
Allen
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Jun 23, 2015 1:23 PM in response to Allen Aby alancamp,Thanks for the suggestion Allen!
I tried the troubleshooting steps, but so far nothing has worked. Right now resetting(turning off for 10 seconds and back on), the green light never comes on. When I plug back into my mac, I still get he repeating pop-up message 'Preparing iPod for recovery'. I even plugged it into a wall outlet overnight to see if it was a charging issue, but the green light never comes back on.
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Jun 24, 2015 11:15 AM in response to alancampby Allen A,alancamp,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
All my best,
Allen
