HT204562: About Bluetooth and Wi-Fi on Apple Watch
Learn about About Bluetooth and Wi-Fi on Apple Watch
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All replies
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Helpful answers
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Jun 23, 2015 12:57 PM in response to Garry68by sberman,First, make sure Bluetooth is turned "On" on your iPhone.
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Jun 23, 2015 1:01 PM in response to sbermanby Garry68,Bluetooth is on and working. I successfully unpaired, but now the pairing process doesn't work using the viewfinder or manual method.
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Jun 23, 2015 1:07 PM in response to Garry68by sberman,Reset the Apple Watch. Hold the digital crown and side button together for about 10 seconds until the Apple logo appears.
If that does not solve it (it should), then reset your iPhone as well. Hold its home and on/off buttons for about 10 seconds until the Apple logo appears.
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Jun 23, 2015 1:26 PM in response to sbermanby Garry68,I appreciate you trying to help. I reset both and tried to pair and nothing happens using viewfinder or manual method. My Bluetooth icon is on my phone, the apple watch is showing its not connected, but I can't get them to pair.
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Jun 23, 2015 1:33 PM in response to Garry68by sberman,If you go to the "Connections" glance on the Apple Watch, does Bluetooth appear "On" there as well? Is the Apple Watch is Airplane Mode by chance?
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Jun 23, 2015 1:52 PM in response to Garry68by sberman,OK, the photo is clear, and the Apple Watch glance appears as it should (minus connectivity).
On the iPhone, when you go to Settings > Bluetooth, does the Apple Watch appear? If so, I assume it's disconnected. If it does appear, try tapping the "i" in the circle on the right, then "Forget This Device". Then try resetting the iPhone again.
What an unusual issue you have!
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Jun 23, 2015 2:26 PM in response to Garry68by sberman,I've never seen such a display under Settings > Bluetooth. It shows what I'm guessing are your devices' Bluetooth addresses instead of names. I don't understand how that happens, or why it would ever happen.
I wonder if that's related to your issue.
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Jun 23, 2015 2:37 PM in response to sbermanby Garry68,I did a reset all on my IPhone. Still not able to pair. My Apple Watch is doing nothing. I appreciate you trying to help.
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Jun 23, 2015 5:07 PM in response to Garry68by Garry68,I ended up resetting my Apple Watch and was then able to pair with my IPhone. Im traveling today and I swear something happened with airplane mode that caused my iPhone and Apple Watch to disconnect. I now know how to reset and that was not too bad of an experience.
sberman - I really appreciate you trying to help. Thank you very much.
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Jun 23, 2015 5:31 PM in response to Garry68by sberman,"... something happened with Airplane Mode ..."
When you place your iPhone into Airplane Mode, most folks have their Apple Watch set up to Mirror iPhone, so the Apple Watch goes into Airplane Mode as well. However, in such a case, once you place your iPhone out of Airplane Mode, the Apple Watch is not communicating to the iPhone, so the Apple Watch needs to be independently removed from Airplane Mode.
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Oct 11, 2015 10:45 AM in response to Garry68by 1vonne,I had the exact same problem. I ended up having to factory reset the watch. After that there was no problem pairing and setting up.

