dcnoonkester

Q: Apple Watch won't re-pair with iPhone 6

We went on vacation for a week and did not take the Apple Watch. When we returned home, the Watch was no longer paired with the iPhone 6 Plus.

-rebooted both the watch, the phone and even the wifi in the house several times.

-removed the otter box from the phone.

-checked Bluetooth on the phone. Checked Bluetooth on the watch (the watch is stuck in SEARCHING).

-the watch keeps asking for the passcode. An error message pops up occasionally, stating iCloud password needs to be entered on phone. Did multiple times - phone shows connected with iCloud. Last time, phone stated there was an error at the Apple server - password could not be verified. Apple ID and iCloud are connected on phone.

-synced the phone with iTunes. 3 GB of free space on phone.

-no "i" icon on watch to do it manually. Watch not listed as available to connect on phone.

-attempted in several rooms - no other Bluetooth items near the devices.

-phone does not see watch at all in pair mode.

-tried with charger on and charger off the watch.

-both seem to be operating correctly...they just won't pair.

-no new updates to the phone since the two were paired

iPhone 6 Plus, iOS 8.3, Apple Watch (not Sport or Edition)

Posted on Jun 23, 2015 11:38 AM

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Q: Apple Watch won't re-pair with iPhone 6

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  • by LarryHN,

    LarryHN LarryHN Jun 23, 2015 7:54 PM in response to dcnoonkester
    Level 10 (84,752 points)
    Photos for Mac
    Jun 23, 2015 7:54 PM in response to dcnoonkester

    Call Apple support

     

    LN

  • by dcnoonkester,

    dcnoonkester dcnoonkester Jun 23, 2015 8:15 PM in response to LarryHN
    Level 1 (5 points)
    Jun 23, 2015 8:15 PM in response to LarryHN

    Actually, I just finished doing a factory reset on the watch. it paired...and is currently restoring from a backup.

     

    Thanks!

  • by deanfromchapel hill,

    deanfromchapel hill deanfromchapel hill Jun 24, 2015 5:51 PM in response to dcnoonkester
    Level 1 (0 points)
    Jun 24, 2015 5:51 PM in response to dcnoonkester

    Good luck. I followed the same steps and after the restore, I got a message that the iPhone/Watch pairing failed and to start over. I do, pair successfully, and now when I try to restore from either of my now two back-ups, I get the same message. I'm in an endless loop.

  • by dcnoonkester,

    dcnoonkester dcnoonkester Jun 24, 2015 6:00 PM in response to deanfromchapel hill
    Level 1 (5 points)
    Jun 24, 2015 6:00 PM in response to deanfromchapel hill

    It seems to be working. Good luck with yours!!! Sounds like they need a software correction.

  • by Dieds,Helpful

    Dieds Dieds Jun 29, 2015 7:31 AM in response to dcnoonkester
    Level 1 (26 points)
    Jun 29, 2015 7:31 AM in response to dcnoonkester

    This just happened to me yesterday. The little red iPhone symbol appeared at the top of the watch display and wouldn't turn off. Also it wasn't pulling in weather and other data so not connected at all to my iPhone 5C. I tried many things but here's what worked (same as you, dcnoonkester).

    1) Unpaired/deleted the Apple Watch from my iPhone's Bluetooth setting

    2) Reset the Apple Watch under settings (on the watch)

    3) In setting up the watch, after selecting Language, I was prompted to set up as new or restore from backup

    4) I restored from backup and after several minutes I had my old settings back and life was thus able to continue. :-)

    Problem solved.

  • by deanfromchapel hill,

    deanfromchapel hill deanfromchapel hill Jun 29, 2015 8:00 AM in response to Dieds
    Level 1 (0 points)
    Jun 29, 2015 8:00 AM in response to Dieds

    I ended up in the Apple store in Durham, NC, and long story short, the problem turned out to be my phone and not the watch at all. Something on the phone was causing the problem, and what it was will remain a mystery. But the techies reset my phone to its factory defaults, and with a clean phone, pairing was successful. Then we restored the iCloud saved settings, etc. and had the "moment of truth." The phone paired with the watch again, so all is well.

     

    So if all else fails, try pairing the watch with a different iPhone. If that works, something is going on in the original phone. The folks at Apple were great, by the way. I counted no fewer than seven people involved before the issue got resolved, and it did get resolved! Kudos all around.

  • by stephenfromspokane,

    stephenfromspokane stephenfromspokane Jul 6, 2015 4:34 PM in response to deanfromchapel hill
    Level 1 (0 points)
    Jul 6, 2015 4:34 PM in response to deanfromchapel hill

    I Had this happen to first my wife, now 2 weeks later to me. Watch stopped getting weather, stocks etc. Rebooting watch and phone didn't help. Followed the advice found here and it works. Restore phone to factory settings (after backup). I stopped they syncing and then it was able to pair with the watch. Then synced the phone. Need to redo fingerprints on phone and credit cards in watch app for Apple Pay. Hope it never happens again but it beats going to the Apple Store.

  • by nevillev,Helpful

    nevillev nevillev Jul 27, 2015 1:04 PM in response to stephenfromspokane
    Level 1 (5 points)
    Jul 27, 2015 1:04 PM in response to stephenfromspokane

    I had the same issue - and followed the advice here with the following difference: Instead of completely restoring the iPhone; only reset the Network Settings (Settings, General, Reset, Reset Network Settings). After that the watch reconnected successfully and restored from its backup. It's been fine since then (3 days so far).

  • by Steeljack,

    Steeljack Steeljack Aug 26, 2015 11:03 AM in response to nevillev
    Level 1 (4 points)
    iPhone
    Aug 26, 2015 11:03 AM in response to nevillev

    Wow. Thanks for the network-reset tip! This resolved several maddening issues with my iPhone 6, in particular an intermittent inability to determine its own location, and Photos locking up whenever I chose one of the “More” buttons to pick an extension. You spared me the tedium of performing a full 50-plus-GB backup, resetting the iPhone completely, and then restoring from said backup. I’m beholden!

  • by easierisbetter,

    easierisbetter easierisbetter Aug 28, 2015 7:23 AM in response to nevillev
    Level 1 (0 points)
    iCloud
    Aug 28, 2015 7:23 AM in response to nevillev

    Yes! That did the trick: (Settings, General, Reset, Reset Network Settings) I didn't have to do anything afterwards except re-entering a few passwords.


    First time I ran into this issue in about 5 weeks of ownership. I had Bluetooth issues almost everyday with my old Pebble.

  • by pdxlaura,

    pdxlaura pdxlaura Aug 31, 2015 1:49 PM in response to nevillev
    Level 1 (0 points)
    Aug 31, 2015 1:49 PM in response to nevillev

    Beautiful!  Thanks for posting to reset network to re-pair phone and watch. 

  • by AbrarMAC,

    AbrarMAC AbrarMAC Sep 10, 2015 4:28 AM in response to dcnoonkester
    Level 1 (0 points)
    Sep 10, 2015 4:28 AM in response to dcnoonkester

    Hi All,

     

    Before trying anything drastic, see if a simple switch OFF and then ON of Bluetooth on iPhone can help. It worked for me.

    Check this link for details:

     

     

    <Link Edited by Host>

  • by Kamthorn,

    Kamthorn Kamthorn Sep 20, 2015 4:13 PM in response to dcnoonkester
    Level 1 (0 points)
    Sep 20, 2015 4:13 PM in response to dcnoonkester

    I Also ran into this problem after choosing power reserve and the watch went blanK after a while. I tried resetting both iPhone and the watch, but did not succeed. Finally, I charged the watch to the full and reset iPhone to all and it could pair the same. Thanks Apple.

  • by sanfromfrederick,

    sanfromfrederick sanfromfrederick Oct 9, 2015 10:19 PM in response to Dieds
    Level 1 (0 points)
    Oct 9, 2015 10:19 PM in response to Dieds

    Thank you for sharing your problem and answer.

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