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All replies
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Helpful answers
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Jun 24, 2015 3:20 PM in response to chefpeonby rkaufmann87,Chances are you have installed some adware or have something else blocking it. Please post an EtreCheck report of your computer and we can look for obvious issues.
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Jun 24, 2015 3:28 PM in response to rkaufmann87by chefpeon,Thanks! Here is the EtreCheck report;
Problem description:
Safari browser consistently hangs up on Facebook.
EtreCheck version: 2.2 (132)
Report generated 6/24/15, 3:26 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
iMac (21.5-inch, Late 2009) (Technical Specifications)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
OS X 10.10.3 (14D136) - Time since boot: 2 days 23:49:32
Hitachi HDE721010SLA330 disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Annie's Sex Drive (disk0s2) / : 999.35 GB (917.25 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
PIONEER DVD-RW DVRTS09
Apple Internal Memory Card Reader
LaCie LaCie Device 500.11 GB
disk1s1 (disk1s1) <not mounted> : 32 KB
LaCie (disk1s3) /Volumes/LaCie : 499.97 GB (98.68 GB free)
Tablet XD-0608-U
Fitbit Inc. Fitbit Base Station
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Mac App Store and identified developers
/System/Library/Extensions
[not loaded] com.wacom.kext.wacomtablet (6.1.5) [Click for support]
Problem System Launch Daemons: ℹ️
[failed] com.apple.mtrecorder.plist
[loaded] com.adobe.CS4ServiceManager.plist [Click for support]
[running] com.wacom.wacomtablet.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[failed] com.apple.spirecorder.plist
[running] com.fitbit.galileod.plist [Click for support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]
CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
EEventManager Application (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)
ConnectService Application (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.11 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.11 - SDK 10.6 [Click for support]
Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
WacomNetscape: Version: 1.1.0-5 [Click for support]
WacomSafari: Version: 1.1.0-5 [Click for support]
Silverlight: Version: 4.0.50524.0 [Click for support]
iPhotoPhotocast: Version: 7.0
Java Applet: Version: 10.0.2
QuickTime Plugin: Version: 7.0.3
AdBlock
Dashlane
Pin It Button
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Widgets [Click for support]
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Annie's Sex Drive: Disk size: 999.35 GB Disk used: 82.09 GB
Destinations:
LaCie [Local]
Total size: 499.97 GB
Total number of backups: 216
Oldest backup: 2011-07-29 18:09:24 +0000
Last backup: 2015-06-24 22:22:00 +0000
Size of backup disk: Adequate
Backup size 499.97 GB > (Disk used 82.09 GB X 3)
4% WindowServer
1% WacomTabletDriver
1% fontd
1% hidd
0% com.apple.WebKit.WebContent(4)
517 MB kernel_task
500 MB com.apple.WebKit.WebContent(4)
238 MB DashlanePluginService
233 MB Safari
168 MB com.dashlane.DashlaneAgent
Virtual Memory Information: ℹ️
48 MB Free RAM
3.95 GB Used RAM
44 MB Swap Used
Jun 21, 2015, 03:35:22 PM Self test - passed
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Jun 24, 2015 3:55 PM in response to chefpeonby rkaufmann87,The most obvious issue is you installed CleanMyMac3 which is considered malware by many experienced users on these forums. Uninstall that immediately and then run another EtreCheck report and post it so we can verify it is off your computer.
OS X does not need any cleaning, antivirus, or other third party utilities to maintain itself. All it needs is to be kept up-to-date and also a small amount of common sense.
The common sense:
- If you get an ad, pop-up, e-mail or phone call advising your computer has been compromised, this is a SCAM!
- Never download anything from a torrent site.
- Keep OS X up-to-date.
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Jun 24, 2015 6:24 PM in response to rkaufmann87by chefpeon,Wow.......CleanMyMac is malware? ****. Well, OK, I will uninstall it. I had thought it was legitimate. Thanks.....I'll get back to you.
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Jun 24, 2015 6:30 PM in response to rkaufmann87by chefpeon,Allright......here is report number two:
Problem description:
Safari hangs up when running Facebook.
EtreCheck version: 2.2 (132)
Report generated 6/24/15, 6:28 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
iMac (21.5-inch, Late 2009) (Technical Specifications)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
OS X 10.10.3 (14D136) - Time since boot: 3 days 2:52:14
Hitachi HDE721010SLA330 disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Annie's Sex Drive (disk0s2) / : 999.35 GB (917.29 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
PIONEER DVD-RW DVRTS09
Apple Internal Memory Card Reader
LaCie LaCie Device 500.11 GB
disk1s1 (disk1s1) <not mounted> : 32 KB
LaCie (disk1s3) /Volumes/LaCie : 499.97 GB (98.64 GB free)
Tablet XD-0608-U
Fitbit Inc. Fitbit Base Station
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Mac App Store and identified developers
/System/Library/Extensions
[not loaded] com.wacom.kext.wacomtablet (6.1.5) [Click for support]
Problem System Launch Daemons: ℹ️
[failed] com.apple.mtrecorder.plist
[loaded] com.adobe.CS4ServiceManager.plist [Click for support]
[running] com.wacom.wacomtablet.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[failed] com.apple.spirecorder.plist
[running] com.fitbit.galileod.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]
CleanMyMac 3 Menu UNKNOWN (missing value)
EEventManager Application (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)
ConnectService Application (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.11 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.11 - SDK 10.6 [Click for support]
Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
WacomNetscape: Version: 1.1.0-5 [Click for support]
WacomSafari: Version: 1.1.0-5 [Click for support]
Silverlight: Version: 4.0.50524.0 [Click for support]
iPhotoPhotocast: Version: 7.0
Java Applet: Version: 10.0.2
QuickTime Plugin: Version: 7.0.3
AdBlock
Dashlane
Pin It Button
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Widgets [Click for support]
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Annie's Sex Drive: Disk size: 999.35 GB Disk used: 82.05 GB
Destinations:
LaCie [Local]
Total size: 499.97 GB
Total number of backups: 218
Oldest backup: 2011-07-29 18:09:24 +0000
Last backup: 2015-06-25 00:27:11 +0000
Size of backup disk: Adequate
Backup size 499.97 GB > (Disk used 82.05 GB X 3)
4% WindowServer
1% fontd
1% WacomTabletDriver
1% hidd
1% taskgated
530 MB kernel_task
246 MB DashlanePluginService
238 MB com.apple.WebKit.WebContent(2)
217 MB Safari
184 MB Mail
Virtual Memory Information: ℹ️
153 MB Free RAM
3.85 GB Used RAM
36 MB Swap Used
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Jun 24, 2015 8:44 PM in response to chefpeonby rkaufmann87,Unfortunately you still have some left. Here is what I see:
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]
CleanMyMac 3 Menu UNKNOWN (missing value)
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Jun 25, 2015 8:03 AM in response to rkaufmann87by chefpeon,OK, I tracked down those pesky files and I think they're all gone now. Report number three:
EtreCheck version: 2.2 (132)
Report generated 6/25/15, 7:49 AM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
iMac (21.5-inch, Late 2009) (Technical Specifications)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
OS X 10.10.3 (14D136) - Time since boot: 3 days 16:13:12
Hitachi HDE721010SLA330 disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Annie's Sex Drive (disk0s2) / : 999.35 GB (917.21 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
PIONEER DVD-RW DVRTS09
Apple Internal Memory Card Reader
LaCie LaCie Device 500.11 GB
disk1s1 (disk1s1) <not mounted> : 32 KB
LaCie (disk1s3) /Volumes/LaCie : 499.97 GB (98.66 GB free)
Tablet XD-0608-U
Fitbit Inc. Fitbit Base Station
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Mac App Store and identified developers
/System/Library/Extensions
[not loaded] com.wacom.kext.wacomtablet (6.1.5) [Click for support]
Problem System Launch Daemons: ℹ️
[failed] com.apple.mtrecorder.plist
[loaded] com.adobe.CS4ServiceManager.plist [Click for support]
[running] com.wacom.wacomtablet.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[failed] com.apple.spirecorder.plist
[running] com.fitbit.galileod.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
EEventManager Application (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)
ConnectService Application (/Library/Application Support/ArcSoft/Connect Service/ConnectService.app)
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.11 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.11 - SDK 10.6 [Click for support]
Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
WacomNetscape: Version: 1.1.0-5 [Click for support]
WacomSafari: Version: 1.1.0-5 [Click for support]
Silverlight: Version: 4.0.50524.0 [Click for support]
iPhotoPhotocast: Version: 7.0
Java Applet: Version: 10.0.2
QuickTime Plugin: Version: 7.0.3
AdBlock
Dashlane
Pin It Button
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Widgets [Click for support]
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Annie's Sex Drive: Disk size: 999.35 GB Disk used: 82.13 GB
Destinations:
LaCie [Local]
Total size: 499.97 GB
Total number of backups: 227
Oldest backup: 2011-07-29 18:09:24 +0000
Last backup: 2015-06-25 13:50:52 +0000
Size of backup disk: Adequate
Backup size 499.97 GB > (Disk used 82.13 GB X 3)
5% WindowServer
1% fontd
1% WacomTabletDriver
1% galileod
0% com.dashlane.DashlaneAgent
468 MB kernel_task
213 MB DashlanePluginService
201 MB com.apple.WebKit.WebContent(3)
193 MB Safari
176 MB com.dashlane.DashlaneAgent
Virtual Memory Information: ℹ️
150 MB Free RAM
3.85 GB Used RAM
31 MB Swap Used
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Jun 25, 2015 9:07 AM in response to rkaufmann87by chefpeon,Oh, and for the record, removing all the CleanMyMac stuff hasn't resolved the Safari/Facebook hangup issue. I was hoping!
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Jun 25, 2015 9:08 AM in response to chefpeonby rkaufmann87,You are correct, I don't see anymore CleanMyMac files listed anymore. I do note that your computer may need a RAM upgrade as it is using SWAP RAM to get work done. Try testing the computer to see if the original issue has been handled. Don't forget to restart the computer first and it would not hurt to first start in Safe Mode (Hold down Shift Key on restart) which will clear some caches. After you have restarted in Safe Mode restart normally and test.
If the computer seems slow then consider buying some RAM to upgrade. While Yosemite will run in 2GB, 4GB is considered the absolute minimum by most experienced users. If you upgrade the RAM that will give Yosemite more "head room" to work and you should see a slight speed improvement.
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Jun 25, 2015 9:40 AM in response to chefpeonby rkaufmann87,The RAM upgrade I mentioned in my last post I believe will address the hangup issue. If you want to monitor how your RAM is being used please carefully look over Apple's Use Activity Monitor to read system memory and determine how much RAM is being used (OS X Mountain Lion and earlier) - A…, if you understand how your RAM is being used then you can manage it more effectively.
If you do decide to upgrade the RAM, then I would recommend only using Crucial (buy direct) or OWC (www.macsales.com) RAM. The reason is iMacs tend to be sensitive to RAM, they do best when using high quality RAM and both suppliers mentioned can provide that.
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Jun 25, 2015 10:05 AM in response to rkaufmann87by chefpeon,Thanks for all your help! You're probably right.....I've suspected my RAM was maxed out when I realized that in order to use Photoshop, I had to close out all other running programs.....and even then I had frequent crashes. Also, the granddaddy of all browser memory hogs, Chrome, was pretty much unusable for me too. I'll do the RAM upgrade, and thanks for your recommendations on what to buy! You're awesome and thanks for taking the time to assist!
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