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Jun 25, 2015 11:46 AM in response to esmbsanmigby Brett L,Greetings esmbsanmig,
As someone who uses my iPhone daily, I know I would be disturbed if it failed to ring or notify me in any way when locked. Let's see if we can get your sister back up and running.
One setting that could produce the situation she has is Do Not Disturb. This setting silences calls and alerts that come in while the iPhone is locked. It can be changed in Settings > Do Not Disturb. See this article for a full explanation -
Use Do Not Disturb on your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L
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Jun 25, 2015 12:39 PM in response to esmbsanmigby esmbsanmig,ty for the reply
i tried the dnd already still wouldnt work
my sister dont want a full reset so i did a network rest. still didnt work.
i also did a hard reset didnt do nothing
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Jun 25, 2015 2:50 PM in response to esmbsanmigby Brett L,Howdy esmbsanmig,
If your sister does not have Do Not Disturb set, and you have already tried resetting the iPhone, at this point the next step would be to Erase the iPhone and set it up as a new device. See this article for how to do so -
How to erase your iOS device and then set it up as a new device or restore it from backups
Thanks for using Apple Support Communities.
Best,
Brett L
