Sunny003
Level 1 (0 points)

Q: Should I go to the Apple Store right after a water damage to my MacBook?

Hey,

today a full glass of water with sparkle toppled over my three months old MacBook Pro Retina 13". I have a keyboard protector. I immerdiately turned off the MacBook, removed the protection and made turned dry. Apparently the water has run into the ventilation because there partly flow water out. Seems the keyboard have not gotten water when only slightly. At the moment I let it dry. Should I go directly to the Apple Store or only after a week, after it has dried properly?

 

with best regards

 

Sunny

MacBook Pro with Retina display, OS X Mountain Lion (10.8.5)

Posted on Jun 25, 2015 12:01 PM

Close
Sunny003

Q: Should I go to the Apple Store right after a water damage to my MacBook?

  • All replies
  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 25, 2015 12:55 PM in response to Sunny003
    Level 9 (52,469 points)
    Mac OS X
    Jun 25, 2015 12:55 PM in response to Sunny003

    Bring it in now.  The fact of the matter is that all of the drying techniques and rice rites are pointless exercises.  Have the technicians at the genius bar evaluate the MBP.  Do not expect a favorable response.  MBP baptism's are too often death knells.  Liquids and MBPs do not mix.

     

    Ciao.

  • by spudnuty,Helpful

    spudnuty spudnuty Jun 25, 2015 1:43 PM in response to Sunny003
    Level 5 (7,097 points)
    Mac OS X
    Jun 25, 2015 1:43 PM in response to Sunny003

    "water with sparkle"

    Is that carbonated water or water other stuff in it?

     

    It should at least be turned over and placed, keyboard down, on a towel. My standard procedure would be to remove the bottom and disconnect the battery.

    https://www.ifixit.com/Guide/MacBook+Pro+13-Inch+Retina+Display+Mid+2014+Battery +Replacement/27832

    That's a link for the 2014. The problem in that would be you'll need a "pentalobe" screwdriver. A special 5 sided driver easily ordered online or from a place like Frys, or other computer store.

    It is very important that this be done since it's the only way to save your laptop given the amount of water that went inside.

    Here's part of my standard blurb:

    "No attempt should be made to start/restart the computer since this could potentially damage the logic board beyond all repair or at the very least increase the number of components that need replacement."


    Actually Apple would not do sub board component replacement.

     

    Be aware that a "liquid damage" will void your warranty:

    Mac computers: Liquid damage is not covered by warranty - Apple Support

     

    "Damage due to liquid exposure is not covered by the Apple One (1) Year Limited Warranty or the AppleCare Protection Plan (APP)."


    Depending where you're located there are places that will work on these.