Mark1289

Q: I have a iPhone 6 that says connect to iTunes how can I connect it to my iPad so I can get my phone working again?

how do I get iTunes on my iPad so I can hook up my iPhone

Posted on Jun 25, 2015 3:14 PM

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Q: I have a iPhone 6 that says connect to iTunes how can I connect it to my iPad so I can get my phone working again?

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  • by Niel,

    Niel Niel Jun 25, 2015 3:20 PM in response to Mark1289
    Level 10 (312,682 points)
    Mac OS X
    Jun 25, 2015 3:20 PM in response to Mark1289

    If just restarting the iPhone doesn't work, you need to hook it up to a computer, not an iPad. Click here for more information.

     

    (129252)

  • by Ralph9430,

    Ralph9430 Ralph9430 Jun 25, 2015 3:35 PM in response to Mark1289
    Level 6 (18,183 points)
    Jun 25, 2015 3:35 PM in response to Mark1289

    You need to run the latest version of iTunes on your computer, preferably the one you regularly sync with. If you backup through iCloud you can connect to any computer. You can then get your iPhone running again and restore your data from a recent backup.

     

    If you don't have access to a computer make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support. Be sure to back up your device before taking or sending it to Apple.