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Helpful answers
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Jun 25, 2015 3:59 PM in response to Stubblesby turingtest2,iTunes won't play nicely with a NAS. Put everything back where it came from. Use an external drive instead. You can use the NAS as a backup for the primary copy. See Make a split library portable and ensure both the library files and media go onto the external in a portable layout.
tt2
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Jun 25, 2015 4:24 PM in response to turingtest2by Stubbles,Lol....yes i figured that out the hard way. I did try to move everything back. The original iTunes folder was renamed in it's location before it was copied over onto the NAS and iTunes preferences pointed to the new location. After that iTunes started crashing, so i tried reverted everything back....but iTunes is still crashing.
The only folder that was deleted was the music folder within the iTunes folder.
With that said...i figured i could start over fresh since my media library isn't that big. I've went thru the uninstall process and then reinstalled. That didn't work either as the new install of itunes 12 is still crashing on my main login account. Please note...itunes is working perfectly fine in the new login account i just created.
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Jun 25, 2015 4:33 PM in response to Stubblesby turingtest2,Option-start iTunes and create a new library. Will it do that without crashing?
tt2
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Jun 25, 2015 4:39 PM in response to turingtest2by Stubbles,I've tried that as well....with no success.
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Jun 25, 2015 4:40 PM in response to Stubblesby Stubbles,iTunes will let me create a new library....but after a few seconds of having iTunes open, it just closes out.
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Jun 26, 2015 7:06 AM in response to Stubblesby Linc Davis,Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.
When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
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Jun 26, 2015 12:31 PM in response to Linc Davisby Stubbles,6/26/15 1:50:40.447 PM iTunes[6558]: ApplePushService: APSConnection being used without a delegate queue
6/26/15 1:51:28.316 PM iTunes[6558]: BUG in libdispatch client: kevent[EVFILT_WRITE] delete: "No such file or directory" - 0x2
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Jun 26, 2015 7:20 PM in response to Linc Davisby Graham_e,iTunes crashes overtime I try to sync a device ..
26/06/15 4:12:30.000 pm kernel[0]: iTunes (map: 0xffffff8037ce70f0) triggered DYLD shared region unnest for map: 0xffffff8037ce70f0, region 0x7fff8de00000->0x7fff8e000000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
26/06/15 4:36:10.757 pm sudo[37526]: graham : TTY=ttys000 ; PWD=/ ; USER=root ; COMMAND=/bin/sh -c /bin/rm -f /usr/bin/itunesupdate
26/06/15 4:36:12.400 pm sudo[37566]: graham : TTY=ttys000 ; PWD=/ ; USER=root ; COMMAND=/bin/sh -c /bin/rm -f /Library/LaunchDaemons/com.apple.itunesupdate.plist
26/06/15 4:40:50.890 pm iTunes[268]: GVA warning: failed to get a service for display id: 4128828
26/06/15 4:40:50.890 pm iTunes[268]: GVA warning: failed to get a service for display id: 4128829
26/06/15 4:40:50.890 pm iTunes[268]: GVA warning: failed to get a service for display id: 4128830
Any assistance would be much appreciated as this issue is a real menace.
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Jun 29, 2015 7:59 AM in response to Linc Davisby Stubbles,Hi Linc,
Step 1:
6/29/15 9:35:01.371 AM usernoted[226]: Connection does not have the proper entitlement (com.apple.private.notificationcenter-system) to connect to the system notification center. All communication will be denied. center com.apple.storeagent
6/29/15 9:35:02.337 AM iTunes[430]: ApplePushService: APSConnection being used without a delegate queue
6/29/15 9:35:08.004 AM mds[75]: (Normal) Volume: volume:0x7fc526803000 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/firmwaresyncd.mn2bBA
6/29/15 9:35:18.325 AM iTunes[430]: BUG in libdispatch client: kevent[EVFILT_WRITE] delete: "No such file or directory" - 0x2
Step 2:
There isn't an iTunes.crash listed under User Diagnostic Reports. The last crash report was on 06/22/15 for Finder.
Thanks.
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Jun 29, 2015 8:13 AM in response to Stubblesby Stubbles,Hi Linc,
Under System Diagnostic Reports, there's an iTunes.hang dated 06/18/15. Would that help?
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Jun 30, 2015 7:18 AM in response to Stubblesby Linc Davis,Read this whole message before doing anything.
Back up all data.
Quit iTunes if it’s running.
Step 1
Hold down the option key and select
Go ▹ Library
from the Finder menu bar. Move the following items from the Library folder to the Trash, if they exist:
Application Support/SyncServices
Caches/com.apple.iTunes
Caches/QCCompositionRepository-com.apple.iTunes.cache
Containers/com.apple.BKAgentService
Saved Application State/com.apple.iTunes.savedState
Leave the Library folder open. Try iTunes again. If it works now, stop here. Close the Library folder.
Step 2
If you still have problems, quit iTunes again. Go back to the Finder and move the following item from the open Library folder to the Desktop:
iTunes
Note: you are not moving the iTunes application or the iTunes library. You’re moving a folder named “iTunes.” Test. If iTunes now works, delete the iTunes folder on the Desktop. Otherwise, quit iTunes again. Put back the folder you moved, overwriting the newer one that may have been created in its place, and continue.
Step 3
In the Preferences subfolder, there may be several files having names that begin with either of the following strings:
com.apple.iTunes
com.apple.mobile.iTunes
Move them all to the Desktop.
Also in the Preferences folder, there's a subfolder named "ByHost". Open it and do the same thing.
Test again. This time iTunes should perform normally, but your settings will be lost. You may be able to put back some of the files you moved to the Desktop in this step. Relaunch and test after each one. Eventually you should find one or more that causes iTunes to malfunction. Delete those files and recreate whatever settings they contained.
If the issue is still not resolved, quit iTunes again and put all the items you moved to the Desktop back where they were. You don’t need to replace the items you moved to the Trash. Stop here and post again.
If you later decide that you don’t like the results of steps 2 and 3, you can undo them completely by quitting iTunes and restoring the items you deleted in those steps from your backup.
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Jul 8, 2015 8:06 AM in response to Linc Davisby Stubbles,Hi Linc,
After following the above directions, iTunes still crashes after opening. Everything's been moved back to it's original location.