Stubbles

Q: iTunes crashes everytime i open it

After attempting to move my iTunes library to my NAS....iTunes now crashes every time i open it.  I tried to replicate the crash by creating another user login, but iTunes works fine there.  Applecare wants me to reinstall OSX but i'd rather do that as a last resort.  Any one have suggestions?

Posted on Jun 25, 2015 3:14 PM

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Q: iTunes crashes everytime i open it

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  • by turingtest2,

    turingtest2 turingtest2 Jun 25, 2015 3:59 PM in response to Stubbles
    Level 10 (88,046 points)
    Apple TV
    Jun 25, 2015 3:59 PM in response to Stubbles

    iTunes won't play nicely with a NAS. Put everything back where it came from. Use an external drive instead. You can use the NAS as a backup for the primary copy. See Make a split library portable and ensure both the library files and media go onto the external in a portable layout.

     

    tt2

  • by Stubbles,

    Stubbles Stubbles Jun 25, 2015 4:24 PM in response to turingtest2
    Level 1 (0 points)
    Jun 25, 2015 4:24 PM in response to turingtest2

    Lol....yes i figured that out the hard way.  I did try to move everything back.  The original iTunes folder was renamed in it's location before it was copied over onto the NAS and iTunes preferences pointed to the new location.  After that iTunes started crashing, so i tried reverted everything back....but iTunes is still crashing.

     

    The only folder that was deleted was the music folder within the iTunes folder.

     

    With that said...i figured i could start over fresh since my media library isn't that big.  I've went thru the uninstall process and then reinstalled.  That didn't work either as the new install of itunes 12 is still crashing on my main login account.  Please note...itunes is working perfectly fine in the new login account i just created.

  • by turingtest2,

    turingtest2 turingtest2 Jun 25, 2015 4:33 PM in response to Stubbles
    Level 10 (88,046 points)
    Apple TV
    Jun 25, 2015 4:33 PM in response to Stubbles

    Option-start iTunes and create a new library. Will it do that without crashing?

     

    tt2

  • by Stubbles,

    Stubbles Stubbles Jun 25, 2015 4:39 PM in response to turingtest2
    Level 1 (0 points)
    Jun 25, 2015 4:39 PM in response to turingtest2

    I've tried that as well....with no success. 

  • by Stubbles,

    Stubbles Stubbles Jun 25, 2015 4:40 PM in response to Stubbles
    Level 1 (0 points)
    Jun 25, 2015 4:40 PM in response to Stubbles

    iTunes will let me create a new library....but after a few seconds of having iTunes open, it just closes out.

  • by turingtest2,

    turingtest2 turingtest2 Jun 25, 2015 4:47 PM in response to Stubbles
    Level 10 (88,046 points)
    Apple TV
    Jun 25, 2015 4:47 PM in response to Stubbles
  • by Linc Davis,

    Linc Davis Linc Davis Jun 26, 2015 7:06 AM in response to Stubbles
    Level 10 (208,037 points)
    Applications
    Jun 26, 2015 7:06 AM in response to Stubbles

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Step 1

    For this step, the title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    In the top right corner of the Console window, there's a search box labeled Filter. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    Step 2

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION User Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

    When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by Stubbles,

    Stubbles Stubbles Jun 26, 2015 12:31 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 26, 2015 12:31 PM in response to Linc Davis

    6/26/15 1:50:40.447 PM iTunes[6558]: ApplePushService: APSConnection being used without a delegate queue

    6/26/15 1:51:28.316 PM iTunes[6558]: BUG in libdispatch client: kevent[EVFILT_WRITE] delete: "No such file or directory" - 0x2

  • by Linc Davis,

    Linc Davis Linc Davis Jun 26, 2015 12:47 PM in response to Stubbles
    Level 10 (208,037 points)
    Applications
    Jun 26, 2015 12:47 PM in response to Stubbles

    Step 2?

  • by Graham_e,

    Graham_e Graham_e Jun 26, 2015 7:20 PM in response to Linc Davis
    Level 1 (35 points)
    Jun 26, 2015 7:20 PM in response to Linc Davis

    iTunes crashes overtime I try to sync a device ..

     

    26/06/15 4:12:30.000 pm kernel[0]: iTunes (map: 0xffffff8037ce70f0) triggered DYLD shared region unnest for map: 0xffffff8037ce70f0, region 0x7fff8de00000->0x7fff8e000000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

    26/06/15 4:36:10.757 pm sudo[37526]:   graham : TTY=ttys000 ; PWD=/ ; USER=root ; COMMAND=/bin/sh -c /bin/rm -f /usr/bin/itunesupdate

    26/06/15 4:36:12.400 pm sudo[37566]:   graham : TTY=ttys000 ; PWD=/ ; USER=root ; COMMAND=/bin/sh -c /bin/rm -f /Library/LaunchDaemons/com.apple.itunesupdate.plist

    26/06/15 4:40:50.890 pm iTunes[268]: GVA warning: failed to get a service for display id: 4128828

    26/06/15 4:40:50.890 pm iTunes[268]: GVA warning: failed to get a service for display id: 4128829

    26/06/15 4:40:50.890 pm iTunes[268]: GVA warning: failed to get a service for display id: 4128830

     

    Any assistance would be much appreciated as this issue is a real menace.

  • by Stubbles,

    Stubbles Stubbles Jun 29, 2015 7:59 AM in response to Linc Davis
    Level 1 (0 points)
    Jun 29, 2015 7:59 AM in response to Linc Davis

    Hi Linc,

     

    Step 1:

     

    6/29/15 9:35:01.371 AM usernoted[226]: Connection does not have the proper entitlement (com.apple.private.notificationcenter-system) to connect to the system notification center. All communication will be denied. center com.apple.storeagent

    6/29/15 9:35:02.337 AM iTunes[430]: ApplePushService: APSConnection being used without a delegate queue

    6/29/15 9:35:08.004 AM mds[75]: (Normal) Volume: volume:0x7fc526803000 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/firmwaresyncd.mn2bBA

    6/29/15 9:35:18.325 AM iTunes[430]: BUG in libdispatch client: kevent[EVFILT_WRITE] delete: "No such file or directory" - 0x2

     

    Step 2:


    There isn't an iTunes.crash listed under User Diagnostic Reports.  The last crash report was on 06/22/15 for Finder.

     

     

    Thanks.

  • by Stubbles,

    Stubbles Stubbles Jun 29, 2015 8:13 AM in response to Stubbles
    Level 1 (0 points)
    Jun 29, 2015 8:13 AM in response to Stubbles

    Hi Linc,

     

    Under System Diagnostic Reports, there's an iTunes.hang dated 06/18/15.  Would that help?

  • by Linc Davis,

    Linc Davis Linc Davis Jun 30, 2015 7:18 AM in response to Stubbles
    Level 10 (208,037 points)
    Applications
    Jun 30, 2015 7:18 AM in response to Stubbles

    Read this whole message before doing anything.

    Back up all data.

    Quit iTunes if it’s running.

    Step 1

    Hold down the option key and select

              Go Library

    from the Finder menu bar. Move the following items from the Library folder to the Trash, if they exist:

              Application Support/SyncServices

              Caches/com.apple.iTunes

              Caches/QCCompositionRepository-com.apple.iTunes.cache

              Containers/com.apple.BKAgentService

              Saved Application State/com.apple.iTunes.savedState

    Leave the Library folder open. Try iTunes again. If it works now, stop here. Close the Library folder.

    Step 2

    If you still have problems, quit iTunes again. Go back to the Finder and move the following item from the open Library folder to the Desktop:

              iTunes

    Note: you are not moving the iTunes application or the iTunes library. You’re moving a folder named “iTunes.” Test. If iTunes now works, delete the iTunes folder on the Desktop. Otherwise, quit iTunes again. Put back the folder you moved, overwriting the newer one that may have been created in its place, and continue.

    Step 3

    In the Preferences subfolder, there may be several files having names that begin with either of the following strings:

              com.apple.iTunes

              com.apple.mobile.iTunes

    Move them all to the Desktop.

    Also in the Preferences folder, there's a subfolder named "ByHost". Open it and do the same thing.

    Test again. This time iTunes should perform normally, but your settings will be lost. You may be able to put back some of the files you moved to the Desktop in this step. Relaunch and test after each one. Eventually you should find one or more that causes iTunes to malfunction. Delete those files and recreate whatever settings they contained.

    If the issue is still not resolved, quit iTunes again and put all the items you moved to the Desktop back where they were. You don’t need to replace the items you moved to the Trash. Stop here and post again.

    If you later decide that you don’t like the results of steps 2 and 3, you can undo them completely by quitting iTunes and restoring the items you deleted in those steps from your backup.

  • by Stubbles,

    Stubbles Stubbles Jul 8, 2015 8:06 AM in response to Linc Davis
    Level 1 (0 points)
    Jul 8, 2015 8:06 AM in response to Linc Davis

    Hi Linc,

     

    After following the above directions, iTunes still crashes after opening.  Everything's been moved back to it's original location.

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