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All replies
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Helpful answers
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Jun 21, 2015 11:39 AM in response to dndrichby Linc Davis,The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.
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Jun 22, 2015 1:17 PM in response to dndrichby Putzytart,★HelpfulI have this exact problem. Took it to my father-in-law's place yesterday - same problem. So it's not my network. Driving me crazy
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Jun 22, 2015 2:07 PM in response to Putzytartby dndrich,That is interesting. OK, I will call tech support over the next few days to see what they suggest, or to at least report the problem. I will post my response somehow here.
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Jun 25, 2015 4:48 PM in response to dndrichby Putzytart,I have a call with tech support booked in for Saturday morning. I can't take it anymore. SO upsetting that my new beautiful machine is a lemon.
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Jun 25, 2015 4:53 PM in response to dndrichby Putzytart,Just to post some further details, it happens about once every 10 minutes or so, and internet will be down for about 1 minute. Wifi says full signal the whole duration. Turning wifi off and then on again instantly fixes the problem.
I also notice that waking from sleep can take a while to get a browser page loading, even though it is connected to the wifi within about 10 seconds or so. Not too fussed about that though, but I feel it is related.
Watch this space - tech support call on saturday
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Jun 25, 2015 5:33 PM in response to Putzytartby dndrich,Interesting. I have the same problem with it going out about every 10 minutes. Mine also immediately recovers after turning wifi off and on. I don't have the other problem. Lemme know how it goes.
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Jun 26, 2015 10:20 AM in response to dndrichby RockySolver,Same problem w new 2015 Gold Macbook. Temporary solution is to hover your mouse cursor over the WIFI ICON on the top toolbar, it will say: "Looking for networks", then it magically reconnects. Hope Apple has a fix soon!
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Jun 26, 2015 10:22 AM in response to RockySolverby dndrich,Now, I am not sure you are having the same problem as the rest of us. I don't lose wifi connection. I lose the internet connection. Wifi stays up the whole time. But I can fix the problem by quickly turning off wifi and back on again.
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Jun 26, 2015 10:24 AM in response to dndrichby RockySolver,Ya, I don't lose WIFI either. WIFI shows that it's still connected, but there's no internet connection. Just hovering the cursor on the WIFI icon somehow restores my internet connection. Very strange.
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Jun 26, 2015 10:26 AM in response to dndrichby RockySolver,And when I say, "hover on top of WIFI icon", I actually have to CLICK on the WIFI icon, give it a couple seconds, and the internet connection is restored (albeit temporarily until it drops again).
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Jun 26, 2015 3:48 PM in response to patukpamaby dndrich,Interesting. Why would this be with regards to a change in channel?
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Jun 26, 2015 3:50 PM in response to patukpamaby RockySolver,Thank you, but this did not solve my issue as internet connectivity still drops.
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Jun 26, 2015 4:31 PM in response to dndrichby icegodd,i have same issue:
* wifi oke
* no internet.
* reset wifi
* internet works for few minutes
osx 10.10.4
