alnhk
Level 1 (0 points)

Q: Apple airport suddenly disconnects ethernet to ADSL

Hi.,

 

I purchased Apple airport wireless router in 2011 and till two days ago, it was working very fine, suddenly, this wireless router itself disconnected the ethernet to ADSL modem [can see that no LED is happening on ADSL modem], the apple airport continues to blink with amber light. I did hard reset, re-configured the airport, but airport ethernet to ADSL is not happening. I did checked that the cable is fine and no issues.

 

Any resolution is appreciated to resolve this. I did disconnected the cable [with ADSL modem], powered off wireless router and waited for 5-10 minutes and re-connected, still no luck.  I have not made any changes to the wireless router.

 

Thanks in Advance.

HariKrishna ALN

Apple Mac Book Pro 15" Mid-2010 8GB,i7 2.66GHZ, Mac OS X (10.6.4)

Posted on Jun 25, 2015 8:10 AM

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alnhk

Q: Apple airport suddenly disconnects ethernet to ADSL

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  • by LaPastenague,

    LaPastenague LaPastenague Jun 25, 2015 6:57 PM in response to alnhk
    Level 9 (52,937 points)
    Wireless
    Jun 25, 2015 6:57 PM in response to alnhk

    alnhk wrote:

     

    Yes - i have done this many times. Still its not recoginizing/identifying the ethernet port on ADSL modem. Simply blinks that its not able to find the etherner port on ADSL modem.

    2011 airport should be Gen5 but it could be Gen4.. tell me the model number from the base please.

     

    Setup the adsl modem to work as router.. if you current run it in bridge.. don't.. full router.

     

    Setup the Airport Extreme in bridge mode..

     

    bridgevAU6.png

     

    Once you complete the setup plug the modem into one of the LAN ports of the Extreme not WAN.. you can try each port in turn.. if none work then the airport extreme is probably fried.. assuming if you plug the modem directly into a computer it works.

     

    Fried ethernet ports is fairly common if they got spiked by lightning for example. And the Gen4 AE does have some issues where the internal power supply gets tired and stops producing clean power for the ethernet chip and things go from bad to worse.

     

    This can be a hardware fault.. either on the AE or the Modem.. plug a switch in between if you have one available can also prove that is the case.

  • by ClosetotheEarth,

    ClosetotheEarth ClosetotheEarth Jun 25, 2015 6:56 PM in response to alnhk
    Level 1 (51 points)
    Jun 25, 2015 6:56 PM in response to alnhk

    I think you may have failing equipment. You have gone through all the troubleshooting steps, the other router works, it suddenly failed without any other changes made. That is what leads me to believe that you have a passed away Airport...

  • by alnhk,

    alnhk alnhk Jun 25, 2015 7:21 PM in response to LaPastenague
    Level 1 (0 points)
    Jun 25, 2015 7:21 PM in response to LaPastenague

    Model Number is A1354...yes i also tried with the bridge mode with extreme LAN . Still no luck, the issue is that the airport extreme ethernet port seems to be dead , even i tried to connect extreme ethernet port on airport to laptop, nothin is being linked up between laptop and airport.

     

    Will there be any repair if i send this to apple support ?

  • by Bob Timmons,

    Bob Timmons Bob Timmons Jun 26, 2015 9:08 AM in response to alnhk
    Level 10 (105,303 points)
    Wireless
    Jun 26, 2015 9:08 AM in response to alnhk

    Unfortunately, Apple does not offer repairs or repair parts for the AirPort Extreme.

     

    The A1354 model is out of warranty, and since the model was discontinued in June 2011, it would not be eligible for  replacement coverage under AppleCare.

     

    If you have an Apple Store near you, take the AirPort Extreme to them to let them have a look. Otherwise, you can contact Apple Support directly to discuss your options......which would appear to be buying a new router.

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