Q: can see previews but not the series or films?

I am able to see the film/series previews in my Apple TV but then I purchase the film/pseries and when I want to watch it, a message appears: "loading" . This message never disappears and it never loads !

What gives?

Apple TV, Apple TV software 6.2.1

Posted on Jun 24, 2015 11:45 AM

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Q: can see previews but not the series or films?

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by pedro d,

pedro d Jun 26, 2015 12:38 PM in response to dab1962
Community Specialists

Jun 26, 2015 12:38 PM in response to dab1962

Hello there, dab1962.

When having issues with playback performance on your Apple TV, the following Knowledge Base article offers up some great options to try for troubleshooting:

Apple TV (2nd and 3rd generation): Troubleshooting playback performance - Apple Support

Thanks for reaching out to Apple Support Communities.

Kind Regards,
Pedro.
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Q: can see previews but not the series or films?

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