BeBeep

Q: My MacBook suddenly started running slow

Hello,

 

I appreciate any help you can offer.  Below is my report.

 

Thank You,

Bob

 

Problem description:

Macbook Pro suddenly slowed down

 

EtreCheck version: 2.2 (132)

Report generated 6/28/15, 1:44 PM

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

 

Hardware Information: ℹ️

    MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

    MacBook Pro - model: MacBookPro9,2

    1 2.9 GHz Intel Core i7 CPU: 2-core

    8 GB RAM Upgradeable

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 526 - SN = W023550F7D3LC

 

Video Information: ℹ️

    Intel HD Graphics 4000

        Color LCD 1280 x 800

 

System Software: ℹ️

    OS X 10.10.3 (14D136) - Time since boot: 0:6:44

 

Disk Information: ℹ️

    APPLE HDD TOSHIBA MK7559GSXF disk0 : (750.16 GB)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 748.93 GB (473.89 GB free)

            Core Storage: disk0s2 749.30 GB Online

 

    MATSHITADVD-R   UJ-8A8 

 

USB Information: ℹ️

    Apple Computer, Inc. IR Receiver

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Inc. FaceTime HD Camera (Built-in)

 

Thunderbolt Information: ℹ️

    Apple Inc. thunderbolt_bus

 

Gatekeeper: ℹ️

    Mac App Store and identified developers

 

Problem System Launch Daemons: ℹ️

    [failed]    com.apple.mtrecorder.plist

 

Launch Daemons: ℹ️

    [failed]    com.apple.spirecorder.plist

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

 

User Launch Agents: ℹ️

    [loaded]    com.google.keystone.agent.plist [Click for support]

    [failed]    com.macpaw.CleanMyMac3.Scheduler.plist [Click for support] [Click for details]

 

User Login Items: ℹ️

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

 

Internet Plug-ins: ℹ️

    Default Browser: Version: 600 - SDK 10.10

    QuickTime Plugin: Version: 7.7.3

    SharePointBrowserPlugin: Version: 14.5.2 - SDK 10.6 [Click for support]

 

3rd Party Preference Panes: ℹ️

    None

 

Time Machine: ℹ️

    Mobile backups: ON

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 748.93 GB Disk used: 275.04 GB

    Destinations:

        Mac Backup [Local]

        Total size: 999.86 GB

        Total number of backups: 13

        Oldest backup: 2015-01-14 04:17:49 +0000

        Last backup: 2015-06-28 09:50:49 +0000

        Size of backup disk: Adequate

            Backup size 999.86 GB > (Disk used 275.04 GB X 3)

 

Top Processes by CPU: ℹ️

         4%    WindowServer

         1%    launchd

         1%    UserEventAgent(2)

         0%    mds_stores

         0%    opendirectoryd

 

Top Processes by Memory: ℹ️

    542 MB    kernel_task

    123 MB    Google Chrome

    123 MB    Google Chrome Helper(2)

    98 MB    mdworker(5)

    74 MB    Finder

 

Virtual Memory Information: ℹ️

    5.56 GB    Free RAM

    2.44 GB    Used RAM

    0 B    Swap Used

 

Diagnostics Information: ℹ️

    Jun 28, 2015, 01:30:58 PM    Self test - passed

    Jun 28, 2015, 01:04:59 PM    /Library/Logs/DiagnosticReports/SophosAntiVirus_2015-06-28-130459_[redacted].cr ash

    Jun 28, 2015, 09:05:44 AM    /Library/Logs/DiagnosticReports/SophosAutoUpdate_2015-06-28-090544_[redacted].c pu_resource.diag [Click for details]

    Jun 27, 2015, 09:28:41 PM    /Library/Logs/DiagnosticReports/iTunes_2015-06-27-212841_[redacted].cpu_resourc e.diag [Click for details]

 

Posted on Jun 28, 2015 11:50 AM

Close

Q: My MacBook suddenly started running slow

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jun 28, 2015 11:59 AM in response to BeBeep
    Level 10 (208,000 points)
    Applications
    Jun 28, 2015 11:59 AM in response to BeBeep

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 28, 2015 11:59 AM in response to BeBeep
    Level 9 (52,521 points)
    Mac OS X
    Jun 28, 2015 11:59 AM in response to BeBeep

    Rid the MBP of CleanMyMac3.  Check the developers web site for uninstall instructions.

     

    I would recommend using Firefox, Safari or Opera instead of Google Chrome and its various parts.  It is the resource glutton of browsers.

     

    Reset the SMC and the NVRAM:

     

    https://support.apple.com/en-us/HT201295

     

    https://support.apple.com/en-us/HT204063

     

    Then try a safe boot:

     

    https://support.apple.com/en-us/HT201262

     

    Any change?

     

    Ciao.

  • by BeBeep,

    BeBeep BeBeep Jun 28, 2015 12:30 PM in response to OGELTHORPE
    Level 1 (0 points)
    Jun 28, 2015 12:30 PM in response to OGELTHORPE

    I reset both the SMC and NVRAM.  I have tried several times to remove CleanMyMac 3 but com.macpaw.CleanMyMac3.Scheduler.plist still shows when I run the report.  I installed and then uninstalled in safeboot but it still remains.

    Machine does seem slightly faster but not back to normal.

  • by seventy one,

    seventy one seventy one Jun 28, 2015 1:34 PM in response to BeBeep
    Level 6 (15,185 points)
    Peripherals
    Jun 28, 2015 1:34 PM in response to BeBeep

    Do you have Easy Find or Find any File.  Either would help you find the lingering vestiges of Clean my Mac.

  • by John Galt,

    John Galt John Galt Jun 28, 2015 1:42 PM in response to BeBeep
    Level 8 (49,649 points)
    Mac OS X
    Jun 28, 2015 1:42 PM in response to BeBeep

    That Mac's logs indicate "Sophos" may be installed, or had been installed at one time but was improperly uninstalled. Remove it according to its instructions.

     

    Sophos includes an uninstallation program named Remove Sophos Anti-Virus, installed in /Applications. Use it. If you no longer have it, you may need to install Sophos again for the sole purpose of uninstalling it correctly.

     

    The following may be applicable: https://www.sophos.com/en-us/support/knowledgebase/119182.aspx

     

    CleanMyMac must be removed, but depending on what you did with it the effects of having used it will remain. To remove CleanMyMac 3 itself, use its Uninstaller module, followed by these additional steps:

     

    • Remove the file ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

      • To navigate to that file, copy and paste the following line into the Finder's Go menu > Go To Folder...

    ~/Library/LaunchAgents/

      • Locate the following file and drag it to the Trash:

    com.macpaw.CleanMyMac3.Scheduler.plist

    • Then, open  (Apple menu) > System Preferences > Users & Groups > Login Items.
    • Select the item CleanMyMac3 Menu
    • Click the [—] (minus) button.
    • Restart your Mac.

     

    Beware that reinstalling OS X alone will have no effect on either removing CleanMyMac or reversing the damage it is capable of inflicting upon a system. To recover from the effects of having used it to modify OS X, the additional software you require and the essential files you may need follow the applicable recovery procedure below:

     

    • If you have a backup that you created prior to using CleanMyMac, now is the time to use it. For Time Machine, boot OS X Recovery, and at the Mac OS X Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of CleanMyMac.
    • If you do not have a backup that predates the use of CleanMyMac, create one now. To do that read Mac Basics: Time Machine backs up your Mac.
      • The recovery procedure will require that you erase the Mac using OS X Recovery, and then create a new user whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
      • When doing so, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
      • Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
      • "Non-essential software" is a broad category that includes but is not limited to third party "cleaning", "maintenance", and "anti-virus" products.

     

    To erase and install Yosemite read: OS X Yosemite: Erase and reinstall OS X

     

    To migrate your essential documents read: OS X Yosemite: Transfer your info from a computer or storage device and follow the procedure under Transfer info from a Time Machine backup or other storage device.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 28, 2015 2:16 PM in response to BeBeep
    Level 10 (208,000 points)
    Applications
    Jun 28, 2015 2:16 PM in response to BeBeep

    You're getting the usual results of posting "etrecheck" output on this site. According to it, "CleanMyMac" is not installed, so trying to remove "CleanMyMac" would be a waste of time. "Sophos" is not installed either.

  • by BeBeep,

    BeBeep BeBeep Jun 28, 2015 2:45 PM in response to seventy one
    Level 1 (0 points)
    Jun 28, 2015 2:45 PM in response to seventy one

    I do have Easy Find but it does not find the file.

  • by BeBeep,

    BeBeep BeBeep Jun 28, 2015 2:47 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 28, 2015 2:47 PM in response to Linc Davis

    I agree, neither is installed.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 28, 2015 2:49 PM in response to BeBeep
    Level 10 (208,000 points)
    Applications
    Jun 28, 2015 2:49 PM in response to BeBeep

    When you're ready to get started on solving the problem, please post the information I asked for.

  • by BeBeep,

    BeBeep BeBeep Jun 28, 2015 2:50 PM in response to BeBeep
    Level 1 (0 points)
    Jun 28, 2015 2:50 PM in response to BeBeep

    I have uninstalled all the crap from my machine and reset the SMC and NVRAM and everything seems to be running faster now.

     

    Thanks to you all for your help.

  • by BeBeep,

    BeBeep BeBeep Jun 28, 2015 5:18 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 28, 2015 5:18 PM in response to Linc Davis

    To be honest with you, what you are asking for is above my level.  I am sure it is easy to computer type folks but I am a mechanic.  If you wanted me to tear a jet engine apart and put it back together, I would be your guy but computers is another thing.  Thank you very much for the help you provided that I was able to do.

  • by aakash1979,

    aakash1979 aakash1979 Jul 4, 2015 7:44 AM in response to Linc Davis
    Level 1 (0 points)
    Jul 4, 2015 7:44 AM in response to Linc Davis

    i am getting 4001 messages

    what to do