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Helpful answers
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Jun 28, 2015 11:49 AM in response to ammie0021by sterling r,Hi ammie0021,
If I understand correctly you are unable to make a backup of your phone due to this error message. I would like to recommend you use the troubleshooting in the following article, named:
If you can't make an iTunes backup of your iPhone, iPad, or iPod touch
If the issue persits, I would next troubleshoot the USB connection between the computer and the phone:
Resolve USB-related alerts in iTunes
Thank you for using Apple Support Communities.
Cheers,
Sterling
