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Q: How do I remove FBI ransomware from Safari

How do I remove FBI ransomware from Safari

MacBook Pro with Retina display, OS X Mountain Lion (10.8.4)

Posted on Oct 28, 2014 3:56 PM

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Q: How do I remove FBI ransomware from Safari

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  • by John Galt,

    John Galt John Galt Oct 28, 2014 4:01 PM in response to Compurad
    Level 8 (49,429 points)
    Mac OS X
    Oct 28, 2014 4:01 PM in response to Compurad
    1. Quit Safari. If necessary, force Safari to quit by following these instructions: OS X: How to quit an unresponsive application using Force Quit.
    2. Hold a Shift key while launching Safari again.


    If that does not immediately fix the problem:


    1. Force Safari to quit again.
    2. Disconnect from the Internet by selecting Wi-Fi "off" in the Mac's menu bar, or disconnecting its Ethernet cable if you're not using wireless.
    3. Launch Safari again by holding a Shift key.
      • No pages will be able to load since you're not connected to the Internet.
    4. Select the Safari menu > Preferences > General, and review your home page selection.
    5. Select the Privacy pane > Remove All Website Data... > Remove Now.
      • After you reconnect to the Internet, you will need to sign in again with all websites that require authentication (such as this one).
    6. Turn Wi-Fi back on again or reconnect your Ethernet cable.


    You'll be back in business.


    In an abundance of caution, consider the following additional actions. They are not required to eliminate the scam webpage but you should review them to determine certain Safari settings have not been unexpectedly altered.


    1. Open Safari's Preferences... and select Extensions. Uninstall any Extensions that you are not certain you require by clicking the Uninstall button.
      • If you are not sure what to uninstall, uninstall all of them. None are required for normal operation.
    2. Select the Privacy pane. Verify "Cookies and website data" is configured the way you expect. If you are not certain what choice is appropriate, choose "Allow from websites I visit".
      • For OS X versions prior to Yosemite the equivalent preference is "Block cookies and other website data" > From third parties and advertisers.
  • by adrianburns71,

    adrianburns71 adrianburns71 Jun 29, 2015 10:58 AM in response to John Galt
    Level 1 (0 points)
    Jun 29, 2015 10:58 AM in response to John Galt

    I looked at various complex solutions, then found yours.

    Really simple-and it worked! thanks so much, I'm useless on a mac.