Mobius80

Q: Apple tv (A1427) connects to the local network but cant access internet

Suddenly my ATV (model A1427)  lost its internet access.

(only shows the icons "Computer" and "settings"

It obtains a local ip address (tested both wifi and ethernet), but there is no Internet access.

This is not a network issue on my local network because all other devices works just fine.

I have done a factory reset from the ATV menu and have also done a reset from Itunes, but it still does not work.

 

Anyone got the same issue? Could it be a bad software update maybe?

 

I am getting pretty desperate! :-p

AppleTV 2, A1427

Posted on Jun 28, 2015 11:49 AM

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Q: Apple tv (A1427) connects to the local network but cant access internet

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  • by Jason L,

    Jason L Jason L Jun 30, 2015 11:35 AM in response to Mobius80
    Community Specialists
    Jun 30, 2015 11:35 AM in response to Mobius80

    Hello Mobius80,

    Welcome to Apple Support Communities.

     

    If I understand correctly, there’s an Internet connectivity issue with your Apple TV. Take a look at the article linked below and try running through the troubleshooting suggestions that it provides.

    Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections - Apple Support

     

    Take care,

    -Jason

  • by essemgee,

    essemgee essemgee Jun 30, 2015 12:22 PM in response to Mobius80
    Level 1 (0 points)
    Jun 30, 2015 12:22 PM in response to Mobius80

    The same thing is happening to me. A few days ago I unplugged my apple tv to connect it to the television downstairs, and ever since then, my apple tv will not connect to the network. It won't load the main menu (only "computers" and "settings") or allow me to connect to the itunes store.

     

    I have restarted the apple tv numerous times and done a full restore. I've checked my date/time and location settings and made them correct on the apple tv. I've restarted my modem/router more than once. I called for apple support and the only other thing he could suggest was perhaps my ISP was blocking the necessary ports - seemed unlikely to me since I've been using apple tv fine for almost a year with this ISP, but I called my ISP and had them check - no issues there. My internet is working fine on all other devices so it is definitely not a network issue. I have a hard time believing it is a hardware issue with the apple tv since it was working fine before. So what is the problem??

     

    I've been trying to fix this for days now and am ready to cry with frustration! Apple (or anyone) please help!!!

  • by Mobius80,

    Mobius80 Mobius80 Jun 30, 2015 1:43 PM in response to essemgee
    Level 1 (0 points)
    Jun 30, 2015 1:43 PM in response to essemgee

    Hi essemgee,

     

    i finally got it to work! :-)

     

    I set up a wifi tethering connection between my iphone and appletv. I was then able to get the internet connection up and running again on the ATV

    It´s VERY strange since all of my other devices worked just fine on my local network.

     

    So i recommend that you try the same :-)